I rarely leave negative reviews, but I feel like I have to share my experience. I went in for a relaxing spa treatment that included a hair wash and scalp massage. Without my knowledge, a purple toning product was left on my highlighted blonde hair for far too long, leaving my hair gray/purple when I left. I've since had to spend time and money trying to get my hair back to its normal color, and it's still not completely fixed. What bothers me most is that no one mentioned they were using a toner or asked if I wanted one. This should never happen without informing the client, especially on light blonde hair. I contacted the spa afterward because I was so upset. While they did refund me, it doesn't change the fact that my hair was altered during what was supposed to be a relaxing experience. I don't enjoy leaving negative reviews, but I hope this encourages the spa to communicate clearly with clients and ensure products are used appropriately so no one else has the same experience. read more

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Wow, I just did the combo of deep tissue massage with CBD oil and lymphatic facial by Monica. I left feeling relaxed and more energized than I have been lately. Yes, I feel like I will sleep like a baby. I will come back again and maybe I will invest in a package. The front desk greeter was very welcoming. I will be coming back. read more

Zen Spa - Exterior - Massage Near Me - San Francisco, California

I and my friend have always wanted to participate in a hair spa experience. As an African American woman, I tend to be picky about who does my hair due to the texture (I'm 4c, for my curly haired women). I found one AA woman who went here on tiktok so I (cautiously) chose this place for myself and my friend. They have a seamless appointment system on their website, but are also responsive via phone. I and my friend arrived at the apt, and there was water and tea in the waiting room. They took us in within minutes. They do the scalp check, where they show you what it looks like before and after the wash. Then came the hair washing part. I was in heavennnnn. I definitely fell asleep during the treatment. And best of all, they were extremely gentle with my hair. Of note they didn't blow dry my hair at the end, which is perfectly fine as I wanted to handle that myself. They did gently finger detangle with some product. Afterwards, my scalp felt super clean. If you pay with Zelle or cash, there is a 10% discount, which was a nice addition. 12/10 experience. I'll definitely stop by again if I'm in the area. read more

This is my second time visiting Zen Spa for a Head Spa treatment, and it was just as amazing as the first! My therapist Lilian is incredibly professional and explains every step clearly, which makes the whole experience very relaxing and reassuring. After the treatment, my scalp feels much healthier. I used to struggle with scalp itchiness, but thanks to Zen Spa's professional care, it has improved significantly. The prices are also very reasonable for the level of quality you receive. I highly recommend Zen Spa to anyone looking for truly professional scalp care! read more

Zen Spa - Massage Near Me - San Francisco, California

Incredible services offered - my lymphatic full body massage with Rose was absolutely heavenly, followed by an exceptional STEM hair treatment and head spa by Lilian - couldn't have asked for a more perfect experience! read more

Zen spa on broadway is a gem! From the front desk, meethana (sp) is genuinely happy to see me and always warmly greets me. massage therapists, julie, michelle, cindy and may are all simply amazing. Also have had wonderful mani and pedi here as well. Cant wait to try the head spa! Have experienced massage all over the world and this spot just feels like home. The space itself is nice and elegant, but not at all pretentious. Used to go to lots of other places, but this has now become my go-to place. Come and get your love!!! read more

Clean and prompt facility, relaxing service and nice staff. Only thing is my hair doesn't feel clean- it feels really greasy and heavy bc they used coconut oil. Since my hair is already oily so a double whammy. You get a discount for leaving a review read more

I discovered this spa via Groupon and learned they just opened over the summer. I like their lobby which has a nice seating area. Christine did a great job on my Basic Gel Manicure. They offer a variety of nail services, including a nail printer which can print designs, including PHOTOS from your phone onto your nail!! How cool! They also offer a head spa (deep hair cleanse and head massage), body massages, and facials. I can't wait to return for my next manicure and to try their other services. The staff is friendly. It was easy to book an appointment over the phone. They are open daily. The location is convenient as it's on the corner of Van Ness and Broadway. Check it out! read more

Literally exactly what I needed to start off the New Year! EVERYTBING was phenomenal from the aesthetic to the customer service to the massage and facial. Jenny was amazing and very attentive, I highly recommend the 60 minute Swedish/ 30 minute lymphatic facial combination. Especially if it's your first time. 10/10 am definitely coming back to try their deep tissue!! read more

Super relaxing! Michelle was a great masseuse! She addressed all the areas I needed that were tense and my facial left me feeling so fresh and rejuvenated. I would definitely come back! read more

Booked an appt the day before for an expert head spa experience and left feeling so relaxed and pampered. Hair feels amazing, definitely recommend. read more

Zen Spa - Before on left. After on right - Massage Near Me - San Francisco, California

The lymphatic massage was wonderful! Felt lighter and more sculpted afterward. Enjoyed it a lot

I've been seeing videos of head spas forever and have been wanting to try one out, but there hasn't been one near me in the city until now. As soon as I saw that Zen Spa offered this service, I booked an appointment online. I booked an Advanced Head Spa service with Queenie. This included scalp cleaning, scalp massage, head and shoulder massage, shampoo, conditioner, and a mini facial. Queenie walked me through the different steps of the service and used a microscope camera to show me my scalp up close before we got started. The hour absolutely flew by. I was so relaxed I honestly think I might have fallen asleep at some point. Queenie took such care in cleaning my scalp and also gave me the most wonderful head and shoulder massage. Before I knew it we were done and Queenie was blow drying my hair and showing me my perfectly clean scalp. Zen Spa is spacious, impeccably, clean, and extremely relaxing. Their prices are reasonable and comparable to other massage places/spas in the area. Not to mention everyone who I encountered at Zen Spa was incredibly kind and welcoming. They take credit card for payment and you can tip staff with cash or Venmo (they have a booklet of Venmo codes at the front desk). I will be telling everyone I know about Zen Spa for the foreseeable future and I will absolutely be back myself! read more

Zen Spa - Clean scalp post treatment - Massage Near Me - San Francisco, California

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My experience was great and relaxing. I did the basic head spa with my sister. During the session she showed me what my scalp looked like before and after. I even fell asleep due to how relaxing it was. Overall I enjoyed it and would come back here again! read more

I booked a head spa treatment here and had one of the worst service experiences I've ever encountered. I arrived early, checked in, and then waited 25 minutes past my appointment time because the technician wasn't even in the building yet. The space was visibly dirty, dusty shelves, grimy countertops, and an overall lack of professionalism -- but I stayed because I had high hopes and really wanted to try the treatment. The service itself was shockingly bad. Instead of a relaxing head spa, it felt like a rough, poorly executed wash in a dirty back room. No technique, no care, no comfort. When it was over, my hair was left dry, frizzy, matted, and tangled. It genuinely looked worse than before. Then they tried to upsell me an extra treatment (for more money!) despite the fact my hair was already a mess. And when I calmly explained how disappointed I was and asked for a refund, the woman at the front desk refused telling me I "went through the whole hour," completely ignoring that my hair was soaking wet and I had no choice but to finish. Overall: gross environment, untrained staff, misleading advertising, and terrible customer service. I strongly recommend avoiding this place. read more

First time here. Had a 60 minute massage with Michelle. Service was great. I left feeling spa intoxicated. Re booked a foot reflexology service with her, go see Michelle read more

Cindy is hands-down the best massage therapist I've ever worked with. Ever. I injured my lower back a few years ago while powerlifting and have to get a lot of support to unlock my back and hips each month. I regularly get support from an acupuncturist, a physical therapist, a sports medicine doc, 2 chiropractors, and many massage therapists. Cindy is by far the most expert orthopedic practitioner I've ever worked with. She's so humble that she probably wouldn't call herself that, but the quality of massages she provides is better than any of the physical therapy and clinical consults I've ever done. Cindy knows exactly where the knots are and can accurately diagnose the root causes of my tightness every time and has an intuitive understanding of how the joints, ligaments, and muscles all link together. It's wild how accurate she is. I don't even have to say anything, she just can feel where the tightness is and can get right into untangling the different problems. Even the tiniest and most obscure knots, she'll find them and smooth them out. Her skill is wildly impressive. I live in San Mateo and drive up every few weeks to get a 90 min deep tissue massage from Cindy and that's the only way that I can continue working out and hiking regularly. Cindy went back to China to visit her family recently and I literally called every week asking for her because I was worried she left the business. They eventually gave me her working schedule so that it would be easier to book. She's that good. The lady at the front desk at the broadway location is also super nice and welcoming every time I go. I also did a massage with Jenny once and she was also very good. Highly recommend this massage/spa location, everyone is awesome. I've never done a relaxation massage since I'm there to fix specific problems, so I don't know how much their other massages compare to a more frilly spa, but for athletes looking for sports massage this place is second to none. read more

Really enjoyed coming here. Michelle did an amazing job and my scalp feels amazing. My scalp feels amazing and refreshed. I felt so relaxed and rejuvenated after read more

I came here because my boyfriend had visited and spoke very highly of this place, so I decided to try it for myself. I got a 60-minute head massage, and the lady who did it was great. However, for $138, all I received was a shampoo and conditioner scalp treatment, which is definitely not worth the price. The whole time, no one explained what was being done or what products were used, and my scalp ended up irritated from being scrubbed for an hour. I could have easily gone somewhere else and gotten a full wash, blow-dry, and style for under $60. I'm very disappointed and would like a refund because this service did not match the description or value. While I'd consider returning to the same lady for a regular massage, I would never do the scalp treatment again--it's just not worth it. read more

I came in on a whim because my neck and upper back had been bothering me for days, and I'm so glad I did. The therapist took a minute to ask what was hurting and actually paid attention to it during the session. The pressure was spot on, and they even found a couple tight spots I didn't realize were there. I left feeling noticeably looser and way more relaxed. Definitely planning to come back next time things flare up. read more

Had a great experience here after a long work week. My shoulders were basically rocks, and the therapist did an amazing job getting into the knots without making it painful. The pacing was perfect--slow enough to be relaxing but firm enough to feel productive. Even the little details, like the warm towels and the quiet atmosphere, made a big difference. I'd 100% recommend this place if you just need an hour to reset. read more

Staff is fabulous great service. Love the atmosphere and people. Kind and very experienced.

I've tried a bunch of massage spots in the area, and this one stood out right away! What I liked most was that the therapist actually adjusted the style based on how my muscles responded, instead of doing the same routine start to finish. Will definitely come back! read more

One of the best spa experiences I have had. My scalp feels clean and scrubbed after the service. My service professional, Anna was very thorough and did a great job. I definitely recommend Zen Spa and this is my first of many visits to come. read more

I got the basic head spa package & Queenie is the best! She explained what the steps were & checked in with me throughout the service if the water temperature was okay + if I feel comfortable! Leaving with my scalp feeling refreshed & definitely coming back again whenever my head feels a bit gunky read more

Amazing experience from booking with Meethana to services with Juile and Crystal. We did the mini facial, scalp treatment and hour massage and from start to finish I was completely relaxed and I feel great :) read more

I love coming to Zen Spa and getting my nails done here. Christine is a wonderful nail and lovely to talk with. She has introduced me to new nail designs and everytime my nails come out looking beautiful. I usually like to get a french manicure, but this time I tried a Cats Eye design. The atmosphere is very calm and all the staff are all attentive and welcoming. I am so happy to have found this place. They offer other services as well and I look forward to trying them as I continue to come back. read more

Zen Spa - Massage Near Me - San Francisco, California

First time here . Environment as the name "Zen" quite place for mind / body healing . Anna helped me today for my scalp appointment she makes sure everything is good with me. Yeah I will be back definitely. Good service and most of all right in my neighborhood. read more

Did the head spa and a massage here and it was great. On time, clean and overall positive experience!

I found this place through tik tok and I booked a deluxe head spa and before my appointment I was asked about a mini facial. There was some miscommunication because I thought I was being told what was included in my booking but I was actually getting an add on service. So at the end I finished with an advanced head spa which is the deluxe with a mini facial , total 75 min. The first half was the mini facial then the head spa. . The mini facial included just a facial cleanser, massage with coconut oil and olive oil, and a mask was put on while the head spa was going on. it just felt like an overpriced shampoo cleanse service. Maybe that's what it is lol. I loved the massage part but then the lady was scratching my scalp too hard. I was looking forward to feeling relaxed but it's just not what I was expecting read more

My first visit was today and I will DEFINITELY be coming back for more! Ana was amazing and I found myself dozing off several times from how relaxing the whole experience was. read more

Wonderful head spa experience! Will be back for sure! Relaxing, professional, able to accommodate short notice bookings. It was great!

Oh my gosh Cindy is so amazing! A form but gentle massage and very attentive to my body and what it needed most. So happy to have this spa in our neighborhood now! read more

Anna did an amazing job with the head and scalp treatment. 10/10 will come back! It was thorough, relaxing, and so informative.

Excellent services performed by seasoned professionals. Serene atmosphere with quaint decoration and inviting aroma as soon as you step through the door. Best place in the city for rest and relaxation at a phenomenal price! read more

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Maybe it's me and/or this place but I did not find the head spa good at all. I think it's just a glorified (and expensive!) shampoo w no styling, and w some fancy doodads to wash the suds out. Personally I'd save your money and just get a real massage! read more

I created a yelp account just to leave this review. My bestie treated us to a girls day and we got the deluxe head spas. (we saw them on Tiktok LOL IYKYK) Holy moley! Best spa experience I have ever had. My lady was so gentle and thorough I felt like a literal new born baby. Both our scalps were so clean afterwards, we are basically new people!!! The front desk girl was so nice and so helpful even before we arrived (we were lowkey highkey pretty late sorry guys!). Anyway, cannot recommend more! Nice staff, great therapists, yummy chocolates and life changing service! read more

Amazing head spa! The treatment was amazing. Ten times better than other head spas I've been to. Will be going back!

I did the advanced head spa treatment with Queenie and it was a dream! The spa is clean and serene, Queenie is a pro and my service left my scalp and face extra clean and glowing. I can't wait to come back again next month! read more

Cindy was amazing!!! One of the best massages I have ever had. She knew exactly what I needed and was able to relieve my sore spots. The firm massage was so relaxing and enjoyable. Zen spa is beautifully decorated and Mitana at the desk was so welcoming . I highly recommend this Spa! read more