I love this place, won't go anywhere else. The selection is the best anywhere. Always friendly…read morestaff members. Great prices too. Thank you, Jeffrey

On one of my most recent visits, my card was taken and NOT returned to me. Because a voicemail was…read morenever left even though there was an apparent "attempt" to reach me (not apparent to ME, as I did not have a missed call. But ... sure), I thought *i* had mistakenly misplaced my card which I am usually very careful with. I was close enough to my expiration and directed to renew my card at that point so I did so. After receiving a new card, I attempted to pick up an order, giving the attendant my money ($150 in cash) and the new card. However, after a long wait that is typical for this location, the same bubble headed curbside girl with braids told me they could not help me until the "first card" was expired. (The card that was actually still SITTING IN THEIR FACILITY!) She did not even hand me my money back! When I asked, "Okay, if you can't help me, can I get my $150 back?!", she looked perplexed and suspicious--- as if it was on ME or I was trying to trick her. Of course, upon going back inside, she told me she discovered she'd just left my money sitting on the counter...... not a great sign of the people they have working there, honestly. Later that evening, the one competent employee they have there (the taller male manager) called me to apologize. He said THEY had accidentally taken my card and like the money, hadn't given it back. Or made a real effort to let me know that it was sitting in their vault for a few weeks. I drove back to retrieve my card and my order, and despite my immeasurable irritation at the incompetence of their curbside runner that had set this all in motion, I kept my mouth shut and tried to move on. I placed several more orders at this facility and never complained about the insane inconvenience. Until tonight. When I stopped by tonight, 7/22 to the Malvern location once again, I was met with a newer curbside attendant I had not met before. She was, without question, the rudest employee I've ever encountered at this facility. She told me my "card was declined" (???) and that my "payment must be due". I assured her she was wrong, I just renewed for another year with a new card I was FORCED TO GET BECAUSE OF YOUR ENPLOYEE'S INCOMPETENCE.... Everything was up to date and I had both my 2026 card expiring end of July AND my new card expiring July 2027. I asked her to please try both just in case, as I am ALWAYS diligent with my payments and fees. Instead, She refused, pointing the finger of blame squarely on me, like I was an idiot wasting her time. As I was bringing up my patient portal via the PA MMJ website, she clearly didn't feel like waiting and told me it "might take a while"-- so she just WALKED AWAY. I still took the time to double check. I was absolutely correct and no payment was due via the site until 2027. The girl begrudgingly came back outside, took my card, then told me she still couldn't help me. So I asked to speak to someone higher on the totem pole (and hopefully a little better at interacting with clients). Cue the manager, a red haired man with a thick beard and zero desire to assist me with my issue. He started with the same blame game: "well did you pay the fees?" Oh do you mean the double fees? For the card YOU neglected to return or the NEW card I was forced to order due to YOUR mistake? I pulled up the PA MMJ site and showed him firsthand that the mistake was NOT on my end. He visibly did not know what to do which only increased my frustration. After a few useless and bumbling "sorry, I don't think I can help with this", I left. Not only will I never be coming to this or any other zen leaf again, I will leave a multitude of reviews on different platforms to warn all considering Zen Leaf. I will also be posting on my extensive social media accounts to my followers to avoid this zen leaf like the plague. I've reached out to the state of Pennsylvania as well to notify them of the unsavory practices at this particular branch, although I'm hoping the corporate heads that own Zen leaf will take these complaints seriously now that they're being contacted formally as well.

The staff here are friendly, efficient and knowledgeable. They have a great selection and good…read moreprices, and sales. This is my go to dispo in the area!

I walked in not knowing what I want. I left a satisfied customer. The recommendation was right on…read morepoint. The budtenders and budtenderettes were all smiles. I just love this place. Going to tell all the others at the asylum. The place to go to alleviate your problems. Lol.

First time at store, I had questions and there was a pleasant lady walk me thru the process, answer…read moremy questions, recommend items and help me order. I will be back and get my supply for a month. Thank you

From the owner: Delaware's finest cannabis. Locally owned. Locally grown. Veteran owned. Come see us at Field…read moreSupply Cannabis & Provisions on your way home from work. Grab some Valor Craft while you're there.

The customer service was excellent. Nicki is a strong communicator and listener. She clearly…read moreexplained the entire process to me. Her doctor recommendation and interview appointment was made easy. Also, the followup documentation was helpful. I highly recommend the Sanctuary Wellness Institute! Don

This is was incredibly easy. I used another company for the last two years, but their price didn't…read morego down so I started looking for a new place. I called these folks. A woman answered right away, told me the re-cert was 99 bucks and that was all I needed to hear. The website is super easy to navigate, tons of appointments available and the actual call with the doctor was super easy and quick too. My appointment with them was December 8th at 8pm. Today is Decemeber 11th and I just got my new card in the mail. Not only does Sanctuary Wellness Institute need applause, but the Pennsylvania Department Of Health needs a shout out too. They got this card to me three days after my appointment, I'm still shocked! I won't hesitate to use The Sanctuary Wellness Institute in the future, and I will be recommending them to others.

They gave a referral for a new MD which Was very helpful to me.great thanks for the referralread more

Every time I've come in here the employees are so helpful and kind. They have a wide selection and…read morethe space is clean. Definitely my new go-to spot!

So kind and friendly !!! Always great products and sales . Also a perfect location . :)read more

Happy as a frog on a log! I love the variation, and price competitive ​options. If one of my…read morefavorites vendors isnt in stock or on promotion, I can guarantee **GREG** will help you find something comparable, if not better. Dont let his demeanor fool you, he is highly informative with a happy medium of customer service that didnt increase my anxiety one bit and that was EXACTLY WHAT I NEEDED. So with that being said. Im pulling up to restore now xoxo I'll let you know the vibe xoxo thanks again Greg. You're my "bud"dy for real

They don't answer the phone phone keeps saying there close even when there not. Takes long ash for…read morea curbside pickup. So if u have a disorder don't bother coming here they not coming out...

Everyone there is very helpful and knowledgeable. Also everyone is just so nice there. Plus, they…read morehave excellent deals and a nice variety. Plus, the Saturday senior/disability 20% discount on Saturdays is awesome. I recommend.

Well educated staff! I never wanted to get high yet control…read moremy pain after I broke my back. These people are so kind

Clean and well organized waiting area. The staff is super friendly and will help you find the best…read morecare option

Everyone who works here is very kind and friendly. They also have a great selection of full…read morespectrum (RSO) troches We'll be back, for sure!

They're selling placebo weed. Their house brands are trash. People who think they feel anything are…read morelying to themselves. There's no terps and they must be forging their thc percentage. If you want real weed go to RISE dispensaries Or look for rhythm if zen leaf has it. Rhythm is the only brand on the market worth spending money on. Verano, essence, and savy remind me of the runtz you get from a drug dealer who sells trash that you can never feel.

Great variety of supplements, including hard to find brands (in a brick-and-mortar store) like…read moreThorne. The products I purchased were not marked-up and, after the store discount, ended up being cheaper than going directly to the manufacturer. If they don't stock the item you're looking for, they will order it for you; due to the aforementioned discount, it's logical to let them be your intermediary in sourcing products. Lastly, they offer their own supplements to provide a more economic alternative.

I called needing help to a problem and Brandi went out of her way to help me. Took down my info did…read moresome research and called me back within a half hour. Thank you again!