Zema is trying to charge me for merchandise I never received. Yesterday, I purchased a bra but accidentally left with the wrong size. I called and was told I could exchange it, so I returned today with the bra and proof of purchase.
Instead of processing the exchange, the staff claimed I had taken a second bra without paying because their inventory was short. I repeatedly told them I had only taken the one bra I purchased. Despite having no evidence, the receptionist rolled her eyes and accused me of stealing.
I told them to review their security footage and contact the police if they genuinely believed a theft occurred. I have never experienced such an unprofessional and baseless accusation from a store. read more