Dr.Pan is one of the few gastroenterologist who really shows some of the valuable qualities one…read morecould imagine for a good doctor. He is not only professional, knowledgable, but also personable. The medical system was so confusing in the US, as the only person who speaks English in an immigrant family, I've accompanied my family going through many of the medical exams and procedures, often had more frustrations and disappointment than assurance. Dr.Pan was one of the best doctors I've ever encountered who's really worth the respect and gratitude. I hope there would be more physicians who can exhibit the professionalism and CARE at such level as Dr.Pan, it was a relief to know your health will be left in good hands instead of just being labeled with a case number, spending more time with the nurse taking vital signs instead of actually get questions addressed by the doctor.
I've experienced persistent rectal bleeding and pain, while my Primary Doctor sent me home after a three-minute appointment with a prescribed laxative, which barely improved my situation. I was nervous as the pain progress and was too embarrassed to discuss it with others, I turned to Google for help, the information online only worsen my concerns and left me with even more questions.
I was SO Glad that I was treated by Dr.Pan at the inSite Digestive HealthCare at the SGV office after weeks of suffering. He really took the time to listen to my concerns and discuss the possible solution for my case. The initial consultation went so smooth that I felt like I was just having a conversation with a caring family/friend. Besides his excellent bedside manners, Dr.Pan did efficiently resolved my situation with two quick painless procedures, he knew what he was doing as an experienced specialist.
What impressive about Dr.Pan was that he actually remembered his patients personally, not just their names on the chart, but topics they've had during previous appointment. I expected that doctors having those convo out of professionalism, but didn't expected them to actually remembered or even care. When Dr.Pan asked me about how my study plans went which I've only mentioned once two WEEKs ago, I was surprised. Dr.Pan truly did care and remember his patients, and it SHOWs. During the wait time, while I got to observe how he interacted with the other patients, without surprise, he greeted everyone with kindness, patients and staff, elder or young.
Dr.Pan is fluent in Mandarin Chinese, and he also speaks good amount of Spanish.
He would greet the patients in their native tongue when the patients arrive, asked whether they've improved since last visit. and personally explained the post-procedure care and answer questions before patients were released. I've accompanied my mom to get her regular colonoscopy done at another health center earlier this year, and she was discharged with two sheets of paper without a word with the attending gastroenterologist, yet now I know whom to ask for in the future if anyone who have get GI problems that need to be well taken care of.