Horrible communication, only takes a certain PREMIUM insurance, feels your life should revolve around their schedule, do not follow through on their guarantees.
Was looking for a new dentist and came upon Zeis Dental, due to the yelp reviews. I called their office and provided all my information/insurance information. My appointment was going to be roughly 2-months out. I asked them to run the insurance to ensure everything would be covered, as I was making the appointment for a general 6-month cleaning/checkup. The person who took the call was nice and personable. He said he would let me know if anything was out of the ordinary with my normal Delta Dental insurance and he would look forward to seeing me at my appointment.
I hadn't heard from the dental office until the day before my appointment, and this was approx. 2 months from the time the appointment was made. A female left me voicemail at 11:00 and told me I had 3 or 4 hours to call back and confirm my appointment or they would cancel my appointment. When I listened to my voicemail, after my work day as my job doesn't pay me to talk on my personal phone, I called the office back to confirm my appointment for the next day. The girl, who answered the phone, stated they had already canceled my appointment and another patient is now in that slot. I asked her about the realistic demand of sending a reminder in less than 24hrs and requiring an instant call back from the working patient, or the appointment will be canceled. She told me that that is their policy and I should have responded earlier. She told me she could schedule me for an appointment 2 weeks later. At this point, I just wanted my 6-month cleaning/checkup so I had her put me in for the next appointment. She still stated she would not be able to send a reminder greater than 24hrs, but to make sure to check my phone around that time so the appointment doesn't get canceled again. (I have never heard of such shiftless demands coming from a dentist's office in my entire life.)
2-3 days before my next appointment I was contacted by this office and told they didn't accept my insurance. I was completely dumbfounded. On my initial call to make the appointment, over 2 months prior, I was told they took my insurance and would confirm there wouldn't be any out of pocket expenses or if there were they would let me know. Now, they don't accept my insurance. The guy told me told me they accept Delta but it must be the PREMIUM level and not the normal level of Delta Dental insurance. I asked him why he let almost 2 months go by without checking the insurance, as he agreed he would. He was not able to answer my question.
Upon being told that Zeis Dental didn't accept my level of Delta insurance, I called Delta for clarification. They told me this office does accept Delta's regular insurance, but they have to submit a pre-authorization to Delta, prior to the dental appointment, so they know how much Delta will pay and how much may be left to the patient. I called Zeis dental back and advised them of this process. The same guy told me he was aware of that, but it could take a week or so to get the answer. The call was left that he would submit the pre-authorization to Delta Dental, so we would know if I would be required any out of pocket payment at my appointment. I had him repeat to me what he was going to do and he guaranteed me he would proceed in this fashion and get back to me with the results in approx. 2 weeks. It is now 3 months later, AND I STILL HAVEN'T HEARD FROM THIS OFFICE.
I have since found another dentist. If you have anything other than a trust fund, which allows you to not work and stare at your phone all day for that acute reply window from this office, I would highly encourage looking at other dentists. This office presented an exemplary OVER-PROMISE and UNDER-DELIVER, coupled with an immense lacking care for my teeth. The amount of time they wasted also presents an extreme lack of care for my time. CAVEAT EMPTOR!! read more
