I recently switched massage therapists and had an extremely negative experience with Susan Davis.
For every prior appointment, I have remained face down for the duration of my session without issue. Susan refused to accommodate this preference and stated that she would not continue the appointment if I chose to remain face down. I found this approach unnecessarily confrontational and dismissive of my comfort level.
Throughout the session, there appeared to be no consistent technique, rhythm, or treatment plan. She repeatedly asked me to make various arm and body movements during the massage, something I have never experienced with any other massage therapist. The constant interruptions made it difficult to relax and seemed to disrupt the flow of the session.
Additionally, the pressure she used felt excessively rough and heavy-handed. This did not feel like a therapeutic deep tissue massage; rather, it felt aggressive and uncomfortable. On multiple occasions, I informed her that what she was doing was painful, yet she continued without making meaningful adjustments.
I was also disturbed to find that she moved my personal belongings from where I had left them without asking. Furthermore, she repeatedly dragged a collapsible stool across my hardwood floors, creating unnecessary noise and showing a lack of respect for my home.
Overall, the session felt unprofessional, inattentive, and poorly executed. Instead of feeling relaxed, relieved, or cared for after the appointment, I left feeling physically uncomfortable, mishandled, and emotionally distressed.
As a veteran receiving care through this program, I expect providers to demonstrate professionalism, respect for patient preferences, and basic customer service skills. Unfortunately, this experience fell far below those expectations.
I am submitting this review because I believe serious attention should be given to the quality of providers being assigned. My experience with Susan Davis was one of the worst therapeutic massage experiences I have ever had, and I do not wish to be scheduled with her again read more