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    Zazil Tunich

    4.0 (1 review)

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    3 years ago

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    Zona Arqueológica de Tulum - Architecture

    Zona Arqueológica de Tulum

    4.4(237 reviews)
    92.1 km

    Tulum was a pre-Columbian, walled Mayan city that is located on a cliff on the Yucatán Peninsula…read moreoverlooking the Caribbean Sea. It was inhabited from the 13th to 15th centuries and played an important role in defense and trade. My husband and I toured the Tulum ruins with a tour guide. The site was walkable, although the weather was very sunny and hot. We saw the structures El Castillo, a castle overlooking the beautiful shore; the Temple of the Frescoes, which has wall murals; the Temple of the Descending God; Casa del Chultun; and many others. The ruins were roped off, so we could see them only from a distance and not touch them, but they still looked impressive and interesting. We also enjoyed seeing wildlife such as iguanas. We have visited other Mayan ruins in Mexico and in Belize, and in comparison, I do recommend visiting Tulum.

    Our 2nd time to Tulum Ruins was great! We joined a tour this time and enjoyed it. Our guide was…read moreknowledgeable and very accommodating when questioned. We went on a March weekend and was surprised it was not crowded which was great. I would love to come back during sunset next time - the dramatic scenery, combining ancient ruins with a beautiful beach and the ocean view, will definitely be worth it!

    Photos
    Zona Arqueológica de Tulum - Peeking through the jungle

    Peeking through the jungle

    Zona Arqueológica de Tulum - Looking directly into the sun with obsidian glass, like how the Mayans did it. Mayan ruins. Zona Arqueológica de Tulum, Parque Nacional.

    Looking directly into the sun with obsidian glass, like how the Mayans did it. Mayan ruins. Zona Arqueológica de Tulum, Parque Nacional.

    Zona Arqueológica de Tulum

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    Rio Secreto - Amazing cave site

    Rio Secreto

    4.6(157 reviews)
    94.6 km

    I don't even have the correct words for this trip. Let's start at the beginning of the trip...We…read morechose the Rio Secreto Classic Tour. Cost was roughly $109 usd per person. We got in touch with Lomas Hospitality and set up the tour with them. They got us our tickets and told us when to meet the driver from Rio Secreto. This all happened as per normal and we took a short 20-30 minute drive to get to the location (we stayed at El Dorado Maroma). You get a wrist band when you get to the reception area (our driver got ours for us) and then you're told to go to the area where everyone is sitting and there is a person at the podium that asks what language you speak so they know which form to have you fill out. We are English speakers so we filled out the waiver and handed it back in. A quick 5 minute wait and they let us know that our guide would be Guillermo (Memo) and we learned Charles was our photographer. There were 10 of us in our group and Memo let us know what to expect and what was coming up. He let everyone know we'd need to change into our swimwear, get their water shoes on (they have some there if you need them), and lock our things in the locker (each couple/family received a lock and key to wear on the wrist). There were restrooms and changing rooms for whatever was needed. We then met out front and were told that we needed to rinse off to get the oils off of our skin so as to reduce the damage to the cave we were going to be traipsing through. He also let us know that when we got done with the rinse (it is all outside), at that point, if we would like to wear a wetsuit, just line up and they'd get that for us. My husband and I chose to go without the wetsuits, while the other people in our group chose to wear them. Every person MUST wear a life vest and a helmet. No way around it, and it is a darn good thing! They also offer a PVC walking cane/stick for people that wish to have it. I'm going to highly suggest that if a person is even a little bit wobbly on their feet...use it. We then took a short 10 minute walk to the cave entrance after some pictures (Thank you Charles!!!) in front of signs and other things, we started the tour. There is a good reason this is considered in the top 10 of National Geographic. I can't even explain in words how amazing this whole trip was for us. The knowledge that both young men had regarding the cave, its exploration, how it is created, the animals inside and out...they were amazing. We walked, we swam, we crouched, we enjoyed, we were in awe of the beauty of the system itself. You DEFINITELY need the helmet (crouching isn't always fun when you get older or are taller and you will bump your head), and the life vest (swimming is awesome, but floating in one area and looking up at everything around you takes your mind from treading water and you MUST see everything!). We saw bats, we saw blind cave fish, we saw tiny catfish, cave crickets, we saw isopods, we saw 1mm shrimp, we saw stalactites, stalagmites, fossils from corals, tailless whip scorpions, isopods, and beauty. So much beauty all around us. And it is cold water...70 - 75 degree's Fahrenheit was about normal apparently. It was cold but when you're in it, it isn't so bad. This is a must if you are in the area. 100% After we finished the tour, you can buy the photos they take ($120 usd) and there is a buffet style meal for you if you wish. The soda's need to be bought in the gift shop (on the side you came into the meal area) and are 1 for $3.00 or 2 for $4.00 each, they obviously can change that. The photos are delivered electronically, and I know our guy did phenomenal for us! A ride back to our resort and we were sad to see it go. I wish my words could be more descriptive, but you should just go and see it for yourselves. It is a whole other world down there.

    Rio Secreto was an amazing experience!…read more I went to Cancun for a girls' trip, and honestly, I was very nervous because I didn't know what to expect. I tend to get anxious about new experiences, but I always try to push myself--knowing I'll be happy I did afterward. When you arrive, check-in takes place in a hidden, lush area with benches. A short video plays so you can get an idea of what Rio Secreto is all about. After that, you check in, sign your waivers, and meet your guide for the day. We totally lucked out--our guide, George, was incredible! The guide makes all the difference. George was full of life, personality, and knowledge. He truly immersed us in the caves and shared so much about Mayan culture. I can't say enough nice things about him! Your guide then takes you by van to the Rio Secreto caves, about a 15-minute drive on an unpaved, natural, and bumpy road. I don't get carsick, but if you're prone to it, you may want to take something beforehand. The ride itself is scenic and surrounded by lush greenery. Once you arrive, you'll find lockers, showers, bathrooms, and seating areas. Be prepared to remove all jewelry, as it's not allowed in the caves--the water must remain pure. You'll take a quick shower before putting on your wetsuit and water shoes (they provide them, or you can bring your own). You'll also wear a helmet with a light. The facility is extremely clean and well-maintained. I was genuinely impressed by how often they sanitized the equipment, floors, and bathrooms. Once you're geared up, you take about a 10-minute walk to the caves. Before entering, you'll participate in a beautiful Mayan ceremony meant to cleanse your spirit--and take a quick group photo. Important tip: You cannot bring your cell phone! Let it go and just enjoy the moment. A photographer will take pictures throughout the tour, and trust me, it's worth it. Walking and swimming through the caves while listening to George share stories about the Mayans, the legends, and the discovery of Rio Secreto was truly magical. The water is cool at first, but you get used to it quickly. Floating through the crystal-clear water surrounded by stunning cave formations took my breath away. After the tour, you're treated to a delicious meal--including handmade tortillas! An amazing day and an unforgettable experience. Highly recommend Rio Secreto!

    Photos
    Rio Secreto - Tried a shot of liquor that they sell in the gift shop

    Tried a shot of liquor that they sell in the gift shop

    Rio Secreto
    Rio Secreto

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    Cancun Passion

    Cancun Passion

    4.6(35 reviews)
    123.3 kmCumbres

    **A Day of Sun and Discovery: Chichen Itza Adventure, local lunch buffet, and cenote visit**…read more I recently had the opportunity to visit the ancient Mayan ruins of Chichen Itza, and I must say, it was an unforgettable experience! Despite the scorching heat, our group had an absolute blast exploring this incredible site. **The Weather: A Sizzling Challenge** Let's get the obvious out of the way - it was HOT. Like, "I-can't-even-wear-my-sunglasses-because-their-frames-are-melting" hot. The sun beats down relentlessly, making every step feel like a marathon. But, as they say, "no pain, no gain" - and we were determined to make the most of our day. **The Ruins: A Treasure Trove of History** As we ventured deeper into the site, our eyes widened in awe at the sheer scale and grandeur of the ancient structures. The Pyramid of Kukulkan (El Castillo) stole the show, its intricate carvings and stairways a testament to the ingenuity of the Mayans. The Temple of Warriors, with its 9 pillars, was another highlight - each one adorned with symbolic carvings that told stories of battles and mythological creatures. **Cenote** We were also lucky enough to visit a local cenote and were thoroughly impressed. Despite the short visit, the experience was refreshing and rejuvenating. (about an hour 1/2 or so) The water was crystal clear and a perfect temperature - a welcome respite from the hot Cancun sun. The calm and peaceful atmosphere made it easy to unwind and relax. If you're looking for a quick and easy way to cool off or experience the natural beauty of Cancun, I highly recommend checking out one of these local cenotes. Don't expect to spend hours exploring, but do expect to leave feeling refreshed and invigorated. **Tips and Takeaways** * Bring sunscreen. Like, a lot of sunscreen. * Bring a canteen filled with Ice and water * Wear comfortable shoes - you'll be doing a lot of walking. * Take breaks in shaded areas or under umbrellas to avoid heat exhaustion. * Don't miss the acoustics demonstration at El Castillo - it's an impressive display! * Be prepared for crowds and long lines during peak season. * Consider booking a guided tour to get a deeper understanding of the site's history and significance. Thank you NOE and team!

    Our tour guides, Miguel & Carmona were very helpful and knowledgeable. The deluxe tour package to…read moreChichen Itza and the cenote was well worth it. I was truly impressed with everything they planned for us.

    Photos
    Cancun Passion - Chichen itza

    Chichen itza

    Cancun Passion - Chichen itza

    Chichen itza

    Cancun Passion - Walking down

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    Walking down

    Alux Restaurant - Alux Burger

    Alux Restaurant

    3.5(402 reviews)
    98.1 kmColonia Ejidal
    $$$$

    If you're looking for a truly unique dining experience in Playa del Carmen, Alux is worth the…read moresplurge. Dining inside a beautiful cave and cenote creates an atmosphere unlike anywhere else we've ever been. We started with the shrimp appetizer and beef carpaccio, followed by the steak tacos, beef tenderloin, and the chef's beef special. Every dish was beautifully presented and absolutely delicious. We also enjoyed dessert and drinks, which were the perfect finish to the evening. The highlight, beyond the incredible setting, was the service. Obi and Beto took exceptional care of us all night and made the experience feel special from start to finish. We also took the cenote tour, which added another layer to an already memorable evening. The bill came to about $400 for three people, including appetizers, entrees, dessert, drinks, and a soda, so it's definitely a special-occasion restaurant. But between the food, service, and unforgettable cave setting, we felt it was money well spent.

    2.5 stars You're…read moreabsolutely paying for the experience and atmosphere here. Walking through the cave, the lighting, the underground wine cellar where you pick your own bottle -- it's undeniably impressive and makes for great photos. For a birthday dinner or special occasion, I understand the appeal. That said, once the novelty wears off, the food and overall experience just didn't justify the massive bill at the end. Nothing was bad, but nothing really stood out as unforgettable either. The oysters were fresh, the drinks were solid, and a few dishes looked better than they tasted. It felt more like a place designed for the "wow" factor than for truly exceptional dining. Service was fine, but the pacing and attention didn't match the luxury pricing. In an area like Playa del Carmen where there are SO many amazing restaurants with incredible food, drinks, and atmosphere for a fraction of the cost, this one just felt hard to justify. Glad we experienced it once for a friend's birthday, but it's probably not somewhere we'd return. Great cave. Great photos. Average value.

    Photos
    Alux Restaurant
    Alux Restaurant - Baked plantain (tasted better than it looks)

    Baked plantain (tasted better than it looks)

    Alux Restaurant

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    Excellence Riviera Cancún - Tomahawk steak

    Excellence Riviera Cancún

    4.3(306 reviews)
    117.5 km
    $$$

    We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

    This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

    Photos
    Excellence Riviera Cancún - Quiet almost private feeling pool with bar service!

    Quiet almost private feeling pool with bar service!

    Excellence Riviera Cancún - Our private table for Korean BBQ at Spice

    Our private table for Korean BBQ at Spice

    Excellence Riviera Cancún - From the curb to the main doors

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    From the curb to the main doors

    Grand Velas Riviera Maya - Inside the men's restroom nearest Sen Lin restaurant, located at Zen Grand at Grand Velas Riviera Maya resort.

    Grand Velas Riviera Maya

    4.1(109 reviews)
    103.3 km
    $$$$

    This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

    One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

    Photos
    Grand Velas Riviera Maya - Grand Class (adults-only) pool-side service. My wife got a pina colada and I got an orange juice.

    Grand Class (adults-only) pool-side service. My wife got a pina colada and I got an orange juice.

    Grand Velas Riviera Maya - Antonio, one of our two amazing servers at Cocina de Autor. The other was Pablo.

    Antonio, one of our two amazing servers at Cocina de Autor. The other was Pablo.

    Grand Velas Riviera Maya - These ladies were a regular sight, walking up and down the resort beach, selling various colorful items. They were very polite.

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    These ladies were a regular sight, walking up and down the resort beach, selling various colorful items. They were very polite.

    Valentin Imperial Maya - Restaurant seating

    Valentin Imperial Maya

    4.1(210 reviews)
    109.5 km
    $$$

    My wife and I travel a lot, and I must say this place is definitely at the top of our list. She's a…read moretravel agent, and I travel around with her, trying the resorts so she can recommend them to her customers. From the time we got here, with the ease of the check-in, to the rooms, the food, the amenities, and just the overall service, this place is run like a well-oiled machine! This is an older resort that still has the older Mexican Hacienda feel, with all of the modern upgrades and additions. You can tell they've put a lot of work into keeping this resort as authentic as possible. There was clearly a lot of thought put into every change and upgrade that was made to this resort. Our room was a corner suite at the end of the resort overlooking the ocean, the Dunas Suites. We thoroughly enjoyed getting up every morning to watch the sunrise, drink our coffee, and start the day! We had our own private pool, which was great to come back to and just soak and talk at the end of each day. The room and accommodations were absolutely top-notch! The food was absolutely amazing! We typically don't do the buffet, but we tried it, and it was the nicest buffet we have ever been to. We tried a variety of the different restaurants, and they were all absolutely amazing! For anyone that is a foodie, this is probably the best food I've ever had at an all-inclusive resort. They have three pools here: the Silver, which is a smaller pool in more of a natural setting; the Golden Pool, which has a lazy river and goes from Building 6 to 8; and then the main pool, which is one of the largest pools we've ever seen at a resort. It's HUGE! What I liked about it is they had two different bars there, and they have rafts available, which is super convenient as we usually bring our own. And yes, they have a lot of high-end booze and make some really good drinks at the pool bars! Each night after dinner, we would end up at the Plaza España! On our way, we would stop and get a churro at the churro cart, which I highly recommend, and then we would finish with a few drinks from the La Plaza Bar and live entertainment, which was usually a DJ or a live band! The later it got, the livelier it became, as the dance floor was a pretty hot attraction! A must-stop is Café Sisal, which offers hot and cold coffee drinks, fruit drinks, a variety of different sandwiches and pastries, and of course, their ice cream! This is a big resort, and if you are staying toward the oceanside, I would strongly recommend utilizing the golf cart services. We would at certain times, but a lot of the time we found a shortcut by the big pool that cut the walk in half. They have so much to offer, with a variety of different daily activities. Overall, this place is absolutely amazing, and I would strongly recommend it to anyone looking for an all-inclusive resort in Riviera Maya.

    It had been many years since I'd stayed at an all-inclusive resort in Mexico, so I wasn't quite…read moresure what to expect at the Valentin Imperial Riviera Maya. I was very pleasantly surprised with everything! From the food to the staff, to the activities and variety of spaces, it was really a wonderful experience. I also LOVED all the wildlife we saw! Especially the coatis. Once you arrive, you are greeted with a welcome drink and they take your luggage to your room. Our rooms weren't quite ready but we were able to head to the buffet and get some food. We had the deluxe junior suite, which was the cheapest room option. It was very spacious, with two double beds, a small couch, table and chairs, and a large bathroom with a jacuzzi tub and separate shower. We loved the location of the building as it was near the pools and all the restaurants. It's a bit further from the beach, but we didn't spend much time there. The resort features several restaurants: French, Italian/Mediterranean, sushi, Mexican, Thai/Asian, a buffet, and a surf & turf restaurant. There is also a coffee shop that's open late, and food trucks at the pool areas. The food was quite good, with lots of options and incredible care when it comes to food allergies. I loved the Petite Alsace experience (a private dining experience at the French restaurant), and at $59 per person extra it was totally worth it. The only food I didn't love was the room service - it was almost always cold. But the wings were tasty! The staff at this resort make it so fun - they were always smiling and friendly, and so entertaining. Sonia at the main pool bars was the best, mixing up all the best drinks! Speaking of drinks... they have everything you could possibly think of (except aperol). The specialty shots are very fun. The afternoon pool events were a blast - we watched the mechanical bull competition, participated in aqua yoga at the pool, learned about Mexican produce at the cooking class, and more. They have nightly entertainment like DJs and karaoke in the courtyard, as well as a show every night. We loved the magic show! We also did a yoga class and the bike tour - I highly recommend the bike tour on your first day as it helps get an overview of the layout of the resort. The Golden pool area is super quiet and calm vs. the main pool area. It was nice to switch it up mid-week with a more restful afternoon on the "lazy river." Tips: -Bring an insulated mug/cup for the pool (and a larger straw for frozen drinks) -A waterproof holder for your phone/tipping money at the swim up bar is nice to have -I went back and forth on bringing inflatable loungers... I didn't pack them but wish I had. You can find the resort's blue floating pads pretty easily but they are not very versatile (I prefer ones where you can sit more upright) -Bring a game/deck of cards to play while waiting for dinner. (There is a lot of entertainment too, but it was nice to have) -Large groups (more than 8) will likely have to split up for dinner at the restaurants I'm so glad I got to experience this resort. Some of the guests we met have been there 20+ times!

    Photos
    Valentin Imperial Maya - Outside the seafood restaurant

    Outside the seafood restaurant

    Valentin Imperial Maya
    Valentin Imperial Maya - Christmas tree in the lobby

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    Christmas tree in the lobby

    Hilton Playa Del Carmen Resort - Meeting Room

    Hilton Playa Del Carmen Resort

    3.9(365 reviews)
    99.9 kmGonzalo Guerrero
    $$$

    We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

    NOTE: this is now Hyatt Vivid resort…read more junior suite room was a nice big size that still included two person jetted tub. fan in bathroom which is nice. all-inclusive resort and we tried these restaurants Dolma, Asiana, and the Pelicanos. all were really good especially the asian place. the coffee shop is 6:00-11:00 amazing hours. everyone is very nice. umbrellas are in closets which will well needed for the humid showers.

    Photos
    Hilton Playa Del Carmen Resort - Meeting Room

    Meeting Room

    Hilton Playa Del Carmen Resort - Restaurant

    Restaurant

    Hilton Playa Del Carmen Resort - Suite

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    Suite

    El Dorado Maroma - Relax and enjoy

    El Dorado Maroma

    3.5(66 reviews)
    107.0 km

    We had an absolutely wonderful stay in the Palafitos at El Dorado Maroma, a beautiful resort…read morelocated near Playa del Carmen and only about 30-45 minutes from Cancun International Airport. The overwater rooms in the Palafitos are truly phenomenal--spacious, luxurious, and everything you could dream of for a perfect getaway. The atmosphere in the Palafitos area is something special. It's quieter and more private than the rest of the resort, with a calm, exclusive feel that makes it easy to truly relax and disconnect. The overwater setting, gentle lagoon views, and overall sense of seclusion create a peaceful, almost intimate environment that felt like our own little escape. Our butlers, Alberto and William, were exceptional. They anticipated our every need and went above and beyond in ways we didn't even realize we needed. Eliseo was an outstanding waiter at the Palafitos restaurant and made every meal feel special. We mostly stayed within this quieter Palafitos area, but whenever we explored the rest of the property we thoroughly enjoyed the beautiful grounds and found every staff member we encountered to be kind and welcoming. A special mention goes to the bartenders at the Swing Bar who worked the 3 p.m.-close shift--they were fantastic and really elevated the experience. If you feel like leaving the resort for a bit, Playa del Carmen is nearby and offers a great selection of shopping. This resort and its people made our trip unforgettable.

    This place is NOT LGBTQ friendly. My friend was called a slur by a HOTEL EMPLOYEE. He was filming…read morethe sunset and was able to capture the employee saying it to him on camera. When my friend confronted him and asked if it was him in the video, he agreed but then denied he called him a slur. The hotel only gave my friend half off his massage and transportation to the hotel. For the amount of money we spent at this place, this is RIDICULOUS. The managers and employees are all complicit and allow this horrible behavior to happen. They are extremely unprofessional and the massage therapists also offer happy endings in their services, saying they work off of commission. Este lugar NO es amigable con la comunidad LGBTQ+. Un empleado del hotel insultó a mi amigo con un término despectivo. Mi amigo estaba filmando la puesta de sol y logró grabar al empleado diciéndole el insulto. Cuando mi amigo lo confrontó y le preguntó si era él quien aparecía en el video, lo admitió, pero luego negó haberlo insultado. El hotel solo le ofreció a mi amigo un 50% de descuento en su masaje y el transporte al hotel. Por la cantidad de dinero que gastamos en este lugar, esto es RIDÍCULO. Los gerentes y empleados son cómplices y permiten que ocurra este comportamiento horrible. Son extremadamente poco profesionales y las masajistas también ofrecen servicios sexuales, diciendo que trabajan a comisión.

    Photos
    El Dorado Maroma - Daily activities

    Daily activities

    El Dorado Maroma - In Bungalow private plunge pool at Palafitos Overwater Bungalows

    In Bungalow private plunge pool at Palafitos Overwater Bungalows

    El Dorado Maroma - Direct access to the Ocean from Palafitos Overwater Bungalows

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    Direct access to the Ocean from Palafitos Overwater Bungalows

    Moon Palace The Grand - Cancun - Pool next to the Grill.

    Moon Palace The Grand - Cancun

    2.7(300 reviews)
    121.5 kmMoon Palace

    Ok so this isn't a bad resort however it is a little confusing to navigate - there are multiple…read morepools and multiple restaurants acresso three resorts that are all the same hotel. They have golf carts that take you from building g to building and a shuttle bus from hotel lobby to hotel lobby . I don't like how people who pay less for different t hotels other than the grand can come to the grand and swim in the pools etc . Why pay extra ? The drinks don't taste like the other hotels in the area - the pina colodas don't have flavor nor does any of the blended drinks . The swim up bars have like one bartended and the service is slow compared to Splash - Natura - paradises and planet Holley wood . The grounds are secluded by trees so doesn't have an open fell where everyone congregates -

    Let's go back to February 8, 2018... This was our very…read morefirst trip to Moon Palace The Grand Cancun, and it's a vacation we'll never forget. My husband, our child, and I were invited by my amazing mother-in-law, who introduced us to this beautiful resort. We had no idea just how incredible the experience would be. From the moment we checked in, we were blown away. The resort is absolutely massive, but everywhere you look there's something fun to do. Whether you want to relax or stay busy all day, you'll never run out of options. The food was one of the biggest surprises. With more than 10 restaurants serving everything from Mexican, Italian, Asian, Lebanese, and steakhouse favorites, every meal was delicious. One thing I always tell people is that none of us got sick during the entire trip, which gave us so much peace of mind. Our family loved the water park, lazy river, wave pool, bowling alley, arcade, and the nightly entertainment. There were so many activities that every day felt like a new adventure. And when my husband and I wanted a little quiet time, we escaped to one of the adults-only pools where we enjoyed amazing food, drinks, and a peaceful atmosphere while our child had a blast with the family activities. One question I get asked a lot is about the seaweed. Like many Caribbean destinations, Cancun experiences seasonal sargassum, and Mother Nature is always unpredictable. What impressed me was how much effort Moon Palace puts into keeping their beaches clean. They use an offshore floating barrier, collection boats, and crews that work every day to remove seaweed and groom the beaches. You can tell they truly care about giving guests the best experience possible. This was installed 2020 after our 2018 trip. We also visited this location again in 2025 after it was installed. Looking back at these memories brings a huge smile to my face. This trip wasn't just about staying at a beautiful resort--it was about spending quality time with family, making unforgettable memories, and experiencing a level of service that kept us wanting to come back. If you're looking for a luxury all-inclusive resort that's perfect for families but also has plenty of places for adults to unwind, Moon Palace The Grand is definitely worth considering. Here's to the first of many unforgettable trips to paradise!

    Photos
    Moon Palace The Grand - Cancun - Additional Welcome Team Upon Arrival

    Additional Welcome Team Upon Arrival

    Moon Palace The Grand - Cancun - JC Steak House with, Restaurant Manager Elias Pastrana and Team

    JC Steak House with, Restaurant Manager Elias Pastrana and Team

    Moon Palace The Grand - Cancun - Our concierge, Vanessa J Molina Leyva, The Best.

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    Our concierge, Vanessa J Molina Leyva, The Best.

    Zazil Tunich - historicaltours - Updated August 2026

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