Service: the employees were all very friendly. The employee coming around to the tables to clean tables asked if we needed anything and how are meal was. 5 stars. Ambience: restaurant was very clean and had a mixture of booths, high top tables, and tables. 4 stars. Food: the salads were very generous in portion size and each one came with two dressing. The egg roll that came with the zensation salad was "ok". The Cobb salad was good and finally the chicken finger plate I got I think might have been missing a chicken strip and thought they could have put more fries on the plate. The food was good , so I will it 3 stars. I lean towards 4 stars are the max at restaurants like this. The food is never going to be OMG great, but 3 stars for a fast food chain is pretty good. read more

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Three of us visited Zaxby's in Niceville, FL for lunch today. Jon waited on us and was amazing. He is professional, very helpful and very kind. Food was great. Jon is certainly an asset to this establishment. read more

This Zaxby's is absolutely horrible. Came here to get dinner and paid for extra sauce and didn't get ANY. Ordered the sauce boss box and got no bread, sauce or cookies. While we were getting our food 2 other customers came up and said they forgot food from their order as well. Horrible. Don't come here unless they get new managers. read more

This Zaxbys has gotten a lot better! The customer service was really great and greeted me and was very attentive! The food was fast and pretty good for fast food and was still was hot and fresh. The ambiance was nice and the inside were very clean. The bathrooms are nice as well! read more

I LOVE Zaxby's, and I've always had great experiences at the Niceville Zaxby's. The food is good, and the service is as well. The wait has always been what I consider reasonable. The food is just like you'd expect from any other Zaxby's. All the negative reviews are a little surprising to me. I'll be back! read more

while at Zaxby's I asked for my order to go. Landon, Eli, and Ariel gave me a plate of food that had unseasoned fries and very burnt chicken. Jayden proceeded to have attitude when I asked for a to go box and threw it on the counter aggressively and stormed off. I'm not sure what all I did to deserve rude looks and bad food but I can promise this is not what any store should stand for. read more

We asked for extra sauce paid for it, and they did not give it to us even after they repeated it after we ordered it that deserves a bad review. Oh, I got was two orders of eggrolls, no sauce, and neither one of the baskets. read more

Zaxbys - Salad Near Me - Niceville, Florida

There's a skinny girl who's really rude and tonta!!!!! She's always changing my order and when I tried to get what I wanted in a polite way she would turn her eyes on me and have a attitude, Zaxby's should have someone in charge of those young miserables kids that doesn't like to work or being nice. The food is always cold and she never NEVER gives me my drink and if you ask her she'll ignore you!!! Her name is Jade A has tattoos and piercing read more

the customer service here was terrible. i got no greeting and the cashier jaden was rude. she needs to learn how to fake a smile. i've worked in customer service and know you need to be nice towards customers. read more

What the hell did you all serve me? Random abused chicken bits? My money didn't get sent to you in parts!!! I mean really!?!?! Look at the pic who would serve that?!! read more

Zaxbys - What the hell are these unrecognizable chicken parts? - Salad Near Me - Niceville, Florida

Very disappointing!!! Ordered on Zaxby app then waited in drive thru line for 30 minutes. When I finally made it to the pick up window they tried to have me pay a 2nd time. My order was supposed to be ready for pick up at 7:45 but it wasn't. I had to pull forward and wait a long time. They finally brought my order to my car at 8:10. When I got home with it we discovered it wasn't correct. Needless to say I don't recommend and I don't plan on returning. read more

Well, they must have LEARNED something from my last review. I had the 10 t Traditional Wings again. This time they were PERFECT. Extremely tender and well cooked. I'll try them again. read more

After all the negative reviews and people contacting the owner, including myself, nothing has changed. My daughter loves the food there and has visited three times in the past three months since I vowed to never go back until new management and owners take over, and she said it has taken forever so she has stopped eating at Zaxby's read more

10 piece boneless chicken - FF -Sprite $12.00 meal. Chicken looked like cut up chicken fingers - FF were weak. My son just finished a football game and was starving and said he would give it a 3. He felt bad I paid $12.00 for this weak meal. I feel bad too, But that's ok. I won't be back!! Yes that's a burnt FF in there. Fresh??wish I could say it was. Drive thru girl was friendly read more

Zaxbys - Weak 10 piece bnless chicken -FF- Sprite $12.00 - Salad Near Me - Niceville, Florida

So yeah chicken tenders are ok but not great, and the fries are average they may have tasted better had they been seasoned with salt. I got tea, half sweet and half unsweetened and it was not good. Just tasted like sweet water. But they do have the "good ice", like Sonic ice. Staff was not wearing gloves or masks in the drive thru during pandemic, so not liking that very disappointed. Compared to Foosackly in Pensacola on 9 mile, I would take Foosackly everytime !!! Even the sauce is better at Foosackly. Like Foosackly they use all styrofoam, which I'm not a fan of, wish they wouldn't. Here they didn't even ask me what I wanted just gave me there brand sauce Zaxbys, and it turns out to be a type of thousand island. Thousand island with chicken and fries just is weird to me, certainly didn't taste good. The drive thru was quick though so that was good. read more

Don't go here if you expect to get the correct order. Waited over 15 minutes for my wings they said would take about 6. When I finally received my food half of my order was given to someone else. When we went up to correct the order they forgot some of our food still. We were missing 10 wings from 30 piece we ordered and didn't receive our toast that comes with the 30 piece boneless wings and we only got half of the fries. Will be calling in the morning to get my money back. Ridiculous you can mess up one order so many times in a row. read more

Going down hill fast, needs the franchise owner in the store to train and lead. High School students need skilled and direct leadership. Food packed to go fail to have napkins and utensils. Sauces are constantly found with broken seals.... can no longer find a clean table.... read more

First time eating here, I've been eating canes for as long as I remember so I was incredibly biased, well my first time I order a spicy chicken sandwich and I ordered the 4 piece chicken strips, and I gotta say zaxbys just beat Chick-fil-a, raising canes, Popeyes and any other chicken chain and jumped to the top of my lists and that sauce is immaculate, good job guys read more

My food was undercooked not once but twice. We sent it back to the kitchen and when it returned it still was half raw and it was steaming hot which means they literally dropped it in the grease. Terrible no horrendous, salmonella is a thing. And the cashier couldn't even take my order properly. And took forever to give me my change. Wouldn't eat here again and wouldn't recommend your to either. read more

Everyone raved about this place. I got the Cobb salad and honestly, not really impressed. Plus it was a regular week night, no one around, and it took them the longest time to get my order. The best part was the guy at the window-he was funny and helpful. Otherwise, I'll be going to Chik Fila for tastier chicken. read more

I'm happy that Zaxby's is here! I waited a bit before writing this review. I have dined in, ordered through the drive through, and used their catering service. All in all I am extremely happy with their quick service, happy demeanor, and their great food! The decor inside is awesome! read more

Wings and things meal is great. Service is always good here and relatively fast. Great lunch!

CONSTANTLY ruining orders. Workers are extremely rude and highly unprofessional. It's a shame that an establishment this new, is this bad at everything they do. read more

A waste of time!!!! I have given this place 3 different chances and it somehow becomes worse and worse. I really wish they would bulldoze this thing over and put anything but a Zaxby's. How you gunna sell wet fried chicken??? And also i have never been given what I ordered, every time it's been someone else's order, that's a joke!!! read more

good food. spent 30 minutes in the drive thru with only 2 cars ahead of us. not worth the wait.

Horrible Customer service. Had to blow the horn at drive thru just to get the attention of the employees to ask for condiments after receiving my meal with no napkins or dipping sauce. She also had an attitude as if I was bothering her after I spent my money there. read more

Very good chicken place. If you are looking for something other than like chick-fil-a but you still want chicken I would suggest this place. The service is nice and they don't take long at all to serve your food. read more

Food was standard at best. Eating area was not cleaned, condiments area was dirty, tables with debris on them. Chick Fil A is just the best. New store they should be on their best to win Niceville over. We will not be back. read more

We travel through here from Georgia often for business and stop here. Food is always good and the service is fast and friendly. Would recommend. read more

Awful first experience here. Took 40 minutes from pull up to drive off. They didn't offer any kind of discount or even really apologize. They just blamed it on the kitchen. On top of it all them got the order wrong. Ordered 2 boneless10 pieces and got 5 pieces instead. Quality of food was the only thing that was KIND OF okay. read more

Great service. My food was hot and fresh. I would definitely recommend. The employees are very Nice.