Amazing store with beautiful clothing for women, men, and children. I love to shop in Zara. It has been one of my favorite fashion stores for years.
I was very excited to see Zara at the beautiful new Mall of San Juan. This mall has many exclusive shops and restaurants. It seemed like a great spot of this store. However, I left very dissapointed after my shopping experience in this location. Even though the store was very clean and organized, the customer service was terrible. It seems they take more time to display the merchandise than to take care of the customers. One employee kept on bothering customers by interrupting their shopping experience so he can arrange the shoes and clothing in certain way for him to take a picture on his cell phone. I found this very disturbing.
No one offered to helped us at any time... no help when we were looking for a size, no help when our arms were full of garments, no help in the fitting room for new sizes, no help in the cashier line. No one even greeted on our way in nor out of the store. It was almost incredible how the entire staff on that day was neglecting the clientele.
I also discovered that some garments were wrongly tagged so prices were different for the same article. Also size on the shirt did not matched the size of the tag. I told the cashier once I went to pay for my items and to my surprise she just told me "well the right price is this... Do you want it?" Then she called a staff member on her ear piece and told him to come get a shirt that has a wrong tag. She proceeded to ring my stuff and make the transaction. There was no signs of a thank you or sorry about that inconvenience..... Nothing! Of course she charged me the highest priced tag but if that is the correct price than it is ok I will pay full price, however, courtesy from the staff should be priceless.
The rest of our experience in this mall was amazing. We received superb customer service in all the other stores we visited on this day, which made me the think again on how horrible our experience was at Zara when we left the mall. I will still love Zara but I will think twice about going to this particular location even thou their displays are beautiful and the mall is excellent.
Review on 12/14/2015 read more