It's been a while since I last visited Providence Place & definitely had to stop by at the Zara! It's got two floors: 1st floor all women's clothing & 2nd floor has men's clothing. I found it to be pretty clean & well organized. Found quite a few pieces to bring home this day, hehe. OH, & I really appreciated how they had regular mirrors and not just the tinted ones here... really makes a difference! We went on a holiday too & though it was rather packed overall at the mall, the lines were short and didn't experience wait times for dressing rooms + check out. Woohoo, successful holiday shopping day! read more

Zara - Women's Clothing Near Me - Providence, Rhode Island

This is a great store with quality items. This location has been busy anytime I've gone and the line is normally long to checkout. I scanned all the QR codes of everything I wanted, then ordered it online so I didn't have to wait in line (there is a 5.00 shipping fee) The women in the fitting room are always super helpful. I would give this place 5 stars if there prices were a little more reasonable but honestly you can't complain you get what you pay for. read more

We recently went to Zara to look for a jacket. They had several options from faux leather to jeans type fabric. The prices were good and reasonable. The quality was not bad for the price point Not a lot of staff to help. But this store is mostly self serve anyway. read more

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Weren't allowed to enter store even when it is open becauee they were closing in 5 minutes

Staff is frankly rude, and bothered to so much as smile I've never had much of a positive reaction there always try to get in and out... unrecognizable from what it was 4 years ago. read more

I purchased a Zara jacket at TJMaxx and I love it. I ordered another recently from their website (for 4x the price) and it came to me damaged. the zipper was broken. sending it back and I have to cover the cost of shipping it back to them. rediculous read more

One of my favorite clothing stores with prices so reasonable and most up to date fashion. Store was organized and staff is friendly with minimal wait even on a Saturday. Best way to look current without the price tag.​ read more

My friend and I drove an hour to this Zara to make a quick return. We walked in at 7:20 and th employee sitting on the ground on her phone told us the store was closed. We explained that online it says the store is open until 8pm. She replied "no, that's when we get out". She was very short and gave us a nasty face (as seen in the picture). I found this so unprofessional and lazy of the employees to close the store 40 minutes early to sit on their phone on the floor. I would not recommend this zara location. read more

Literally the rudest staff at this Zara. The employees seem miserable and have the nastiest attitudes. I tried to ask this girl for a size they can find me in the back, she just straight up said they don't have anything in the back. I knew they could check, so I asked two more employees and was finally able to have someone help me. read more

Full disclosure: I had no intention of going to Zara when I'd heard they'd opened, but on a recent trip to the mall to run a few errands, there it was: bright, shiny, big, new and surprisingly inviting. What lured me in was actually a gorgeous, chunky-knit tunic sweater. What got me to stay was that it was $49. $49! I'm not exactly what you'd call a bargain shopper. Sure, I love a good deal, but only if I'd be willing to pay full price for it, anyway. What's nice about Zara is you feel like you're in a cool European store that sells luxurious clothing, and then you go to pay for it and you spend 1/4 of what you'd expect to. This Zara is well-lit, enormous and very organized which appeals to me greatly. However, it was very apparent that they have just opened. There must have been 30 people working there, and it seemed as if only one or two of them actually knew what they were doing. With all the greeters, stock-checkers, cashiers and managers filling up that place, I was a tad surprised when it took a good 15 minutes for them to see if they had something in my size or not. It's all good -- call them growing pains and training opportunities, but it's definitely something they should be working on and ironing out. I was eyeing a few of their dresses on display and, while I didn't have the time to try them on, they caught my interest and were very beautiful. And stylish. And probably really, really inexpensive. I guess you could say I'm now excited about Zara. Who knew? read more

Zara - Women's Clothing Near Me - Providence, Rhode Island

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Rudest staff ever...and you can't even call to complain they-send you to corporate where you tell someone who does not care and won't follow up. Also emailed with no response. The store had hours posted online closing at 8, apparently hours changed and they didn't update their website, it was actually 7, when I walked in at 6:45 a staff member walked up raised her hand at me in a "stop" fashion raised her voice, and said "YOU CAN'T come in here." I was like what it's 6:45, she said you can't come in here, we're closed! Rudest person ever-I am going to continue to contact corporate because it I was that insulting and disrespectful. read more

So I decide to check out this store since I heard they were coming to the Providence Place mall! So I went in on Opening day Wednesday October 29th 2015! This store looks as if it straight out of New York City! It is brightly lit and all fixtures and floors are flawless! I was greeted immediately upon entering and assisted all through the store! Women's in on 1 and to the left are escalators to go to the second floor where men's is. But if you make a left at the top of the escalator you will head right into the kids dept! Great store if you are use to trim fit clothing. Zara sells clothing shoes and coats at really affordable prices and their clothes last long! read more

Zara - It is me wearing a sweater I got from Zara in the fitting room - Women's Clothing Near Me - Providence, Rhode Island

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I asked for a exchange and they did a return and did not refund my cash, cashier did what she wanted to do because I specifically asked for a exchange. Now they are saying they can't assist me! read more

Terrible. My son has an issue with tags. I tried the clothing and it fit fine. I took the tags off and washed them. They shrunk down to nothing. I then found out I was unable to return the items because the tags were removed. I will NEVER purchase from this company gain. The people are rude and entitled. I recommend getting clothing elsewhere read more

rude, rude,rude, rude, rude,rude,and extemeely unhelpful!!!! wait a minute i'm sorry did i mention rude

The employees here are ridiculous. They have no respect for anyone but themselves and only care about chatting with one another and having fun at work. They don't greet you and just stare at you. This has happened several times. 2 stars for the brand, I love Zara.. but the management here is awful. The employees act like animals in this place read more

Only giving a star because I couldn't leave review without this store is the worst everyday there's a new return policy lmao don't buy nothing if your not 100% sure on ur purchase cause chances are theyll have some excuse where you can't return it what a joke they have horrible customer service and wtf Zara store and Zara online aren't the same thing ??? Never heard that before H&M Nordstrom target etc are all the same but Zara the only store with a problem ? I'll take my business elsewhere Btw Every employee I've came across in this store as an attitude and are extremely rude if you don't like working find a job where people can't see you frown #have a great day read more

My daughter ordered $179.99 worth of clothes and boots but never received her boots. We received constant emails stating they were on back prefer. Finally realizbig they were never going to be shipped I went through PayPal for a refund. Zara refused to refund me my $39.99 back to me. I refuse to order from them online and have stopped shopping at theur stores. Proceed with caution when ordering from them online. read more

This company does not care about their customers. I bought pants on Black Friday this year for a discounted price. I went to exchange these pants the next morning in order to get my correct size. The dressing rooms were not open on Black Friday, so there is no way I could have tried on these pants in order to get my correct size. When I did my exchange, Zara charged me the difference so I now had to pay full price for these pants to complete my exchange. I explained that the dressing rooms were not open, so how could I have known my size? I explained that I deserved to get my Black Friday discount because I bought these pants on Black Friday. The staff explained that there is nothing they could do. I am very disappointed by the bad business I experienced at Zara today. I will not be coming back and I will tell my friends to do the same. At the very least, they should have offered me a discount for next time. They did not offer me anything, and the woman who was working gave me a dirty look. Customers do not matter at Zara. read more

This Zara always looks like a tornado went through it. I do not think Ive ever seen it look clean or organized like most Zaras. Found one pair of jeans that fit well last time I was there, I usually do not buy anything when I go because it's hard to find anything with that level of disorganization. I remember in the early 2000's and up until about 2010 when Zaras upheld the sleek European clean lines/ clean stores/ high end vibe- Now it's a completely different experience. I wonder what is going on with the regional management in the north east as well as the buyers. read more

So happy Zara is in Providence now! I go to NYC regularly on business. I would go to the Bryant Park Zara. I spend so much in this store. Great stylish kids clothing. The prices are fair. My little niece loves the Zara clothing. read more

Tons of people working only one person on the register, upstairs and down stairs. I asked if she could ring me up while she waits for the manager to take care of the lady in front of me and all her returns. She gave me so much attitude just for asking. She was trash. read more

OK, don't get me wrong, I absolutely love Zara and all of their clothing but this location is GOD AWFUL. All the employees are rude and are mad when customers come up to them and ask them for help? FIRST OF ALL: 1. i shouldn't be doing your job, you should come up to me and ask me if i need any help 2. DONt give me attitude when i ask for help 3. If you don't like helping customers and want to give rude glares, DONT WORK THERE EMPLOYEES are SooOO Sooo RUDE. If i ran this store, they would all be fired. They don't even work. They just stand around in a circle chatting! BASICALLY, do yourself a favor and save the trip....DONT go to this store. Go to the one in the Natick mall. At least they are happy to help you there. read more

Oh Zara... How I want to love you but can't for you're just a more pricey H&M. The clothes at this location pale in comparison to the Boston location (which I'd rather visit because the staff actually acknowledge you.) read more

I have three adult daughters and we have been shopping at Zara for years. This Christmas I ordered an item as a gift but my daughter received two of them so I tried to initiate a return for the one I bought. I tried multiple times through the original order email; there is no link to start a return. I checked the process several times and followed the link back to my order but could never find a link to return the item. Finally I called customer service and was told that I was 5 days past the window for returns. First of all, I am actually 4 days past the 30 window which would have been January 3rd, but what other company holds such rigid and small return times over the holidays?! The customer service representative denied my return request. I am NEVER shopping at Zara again. Their merchandise is decent but not good enough to deal with their website or return policy again....too many other wonderful stores to buy from instead. Skip Zara. read more

I went to this location last week during the sale and the girl working (fake tan and blonde hair) in the dressing room was so incredibly rude. She acted annoyed and asked me if I was getting anything I left in my dressing room even though I expressed that none of the pieces fit me. Then she took the pieces and violently threw them down on the counter. Worst customer service I have ever experienced. read more

It's really sad that Zara is such an amazing brand, but there is not management in this store. I've been aggravated a few times in this store because all the employees have a nasty attitude, so I was wondering: does the management know about this? Yes they do, because they are the nastiest ones, today I was deciding on a pair of shorts and a girl in the dressing room comes with her nasty attitude, interrupting my conversation and giving basically the order to hang the one that I wasn't taking. I really do not appreciate the attitude of these people, and I have share my concerns and they all agree, it's sad that we have come to the conclusion to order online or just drive to Boston or New York. A store with a lot of pontetial, but messy, unorganized, no customer service and on top of that nasty attitudes. I won't be going back to this store to prevent myself from trouble, because I don't know where the company found this employees, maybe in hell . read more