Yes, you're in the right place - Robert Shoe Repairs & Alterations is housed inside a super fun…read moreparty supply shop with piñatas galore surrounding their service counter! I had a rivet tear through the delicate leather of my favorite backpack, and needed an experienced leather worker to fix it properly. Robert's apprentice reinforced the leather with an invisible-from-the-outside patch in order to securely reattach the rivet. Quality was excellent, service fast, and pricing reasonable - the perfect trifecta!

It turns out that Robert and his team guarantee their work, so if something goes wrong on your…read morerepair, they fix it, for free! I came back last week to get my previous repair addressed, and they were very kind and professional. They want their customers to be happy with their work. I'm really relieved that I didn't have to pay to get the cork on my Birkenstocks redone. I'm including the picture of the new repair here, and it looks great! They look brand new.

The strap on my favorite purse broke and I was determined to get it fixed. I looked up shoe repair…read moreplaces because the place I used to go to in La Mesa is no longer in business. I found Bonita Shoe Repair on Yelp and immediately drove there. The lady at the front greeted me and she was friendly. She let me know what they could do to fix it and gave me the timeframe to pick it up. I got my purse today, right on schedule, and oh I'm so happy to have my favorite purse back, good as new. I will definitely be back for all of my shoe and purse needs.

OMG! My review is wayyyy overdue! (About a year) I thought I…read morehad one posted once I picked up my Harley Davidson boots! I've put some miles and smiles on my tall leather HD boots. And began to notice my soles would slip from the ground especially when I would start reversing my bike into a parking stall. Although I'm not at all a gravel type kinda gal- but the slightest ricks on pavement would freak me out while pushing my bike back into a stall. Not trying to lose control of my custom painted motorcycle while looking cool, ya know? LOL I've heard so many great things about Bonita Shoe Repair, but, I wanted to see their past reviews on re soling motorcycle boots. Although the one I read, think it was from Yelp- wasn't as current- but, when I made a post on my socials for recommendations- plenty of my friends in the moto community spoke highly of BSR. I didn't wanna buy a new pair. Not that cost was an issue. It's just that would mean I would need to literally break into new leather. And I didn't wanna do that! When I walked in and met Erica- she was amazing! We chatted for a bit and she showed me two types of motorcycle soles. She had the Vibram catalog and I preferred a sole with some meaty tread. I dropped off my summer motorcycle boots and wasn't in a rush for pick up, since I had a pair of winter insulated motorcycle boots at home. The price was very reasonable- about $100?, if I remember correctly. Erica sent me a text the day before the suggested pick up date, and asked if this other date would work. Which was fine with me, for the lil delay. Because like I said, I wasn't in a rush. But, the fact she communicated with me in advance and apologized for the delay, goes a long way. Definitely satisfied with the service. If memory serves me right- I saw a car cover at the shop that they were walking on. And I could swear, they even fix back pack zippers? But, definitely call ahead for other services they could provide! Thank you so much, Erica!

Chito's is at the North Park Farmers Market on Thursdays. I have used Chito's for many years and…read morehave always been happy with the work they do. It's so great to have a place that does good work on shoes and leather goods. I brought several belts in for repair and the price was super reasonable. Much cheaper than buying new belts.

I had a bit of a nightmare moment with my Bottega Veneta bag... literally right after getting it, I…read moreaccidentally spilled skincare oil on it. I was devastated. I contacted another cobbler first, told to send photos, waited for callbacks, called them again and got vague answers about how delicate the leather was and how cleaning it could spread the stain... they said they'll think of ways on what to do and call me back and then never heard back again. Thankfully, I found Chito's Shoe Repair online and reached out by text with photos of my bag. Within 5 minutes, they responded and asked me to call. Jenny spoke with me personally and was incredibly patient, kind, and reassuring. She didn't make unrealistic promises, but she took the time to explain that she wouldn't fully know the outcome until she saw the bag in person. I was extremely stressed, and her honesty mixed with compassion immediately made me feel better. What truly amazed me was that even though the only time I could get there was after their hours, Jenny still accommodated me and allowed me to bring the bag in. That level of kindness and care is rare. When I arrived, she carefully inspected the bag and walked me through exactly what her cleaning process would be. She explained everything in detail and set realistic expectations while still making me feel hopeful. At that point, I honestly thought I may have ruined my bag permanently.. especially because in my panic, I had already tried a few things myself that probably made the stain worse. Two days later, I picked up my bag and it looked like NOTHING had ever happened. I genuinely could not believe it. The stain was gone, and my bag looked beautiful again. What stood out even more was how much Jenny genuinely cared about educating me. She taught me about leather care, explained how leathers react , and even gave me advice on a wallet project I was trying to fix myself. She wasn't trying to upsell me or push me to bring everything in for repair -- she actually wanted me to understand how to care for my own items. That says so much about her character and integrity. I also met her husband Chris, and together they are just wonderful people. Warm, knowledgeable, honest, and clearly passionate about what they do. I'm beyond grateful I found someone I can truly trust with my luxury pieces. Thank you again, Jenny and Chris, for saving my bag and for treating me with so much kindness throughout the entire process!

I needed a vintage pair of DR.MARTENS that I've owned since 1990 resoled with a pair of "new"…read moreplatform soles from a pair of new Dr. Marten shoes I bought. I asked literally every boot/shoe repair shop in town from San Ysidro to Oceanside to see if this could be done. I got answers that ranged from a straight "NO" to " it can't be done" to "I'll try but if I ruin them I won't be responsible ". Needless to say I was going to give up. On a whim I decided to try one last shop that was 10 minutes from my office. I messaged BALBOA SHOE REPAIR and stated my request. I brought them in and was met by Paul with a smile and a "sure no problem. See you in a week." I just picked up my newly resoled boots and they are BEAUTIFUL!!! Completely exceeded my expectations. I cannot state enough on what a spectacular job Paul did on my boots. BALBOA SHOE REPAIR has ALL my business for life!!! I'm on multiple DR. MARTENS chat sites and I Will be recommending BALBOA SHOE REPAIR on them. I'm sure there are other people out there like me who want someone who will take the time to truly do a good job on their boots. CHEERS to BALBOA SHOE REPAIR!!!!

I was sitting inside K Sandwiches having coffee and I noticed that my purse's zipper was not…read moreclosing. A receipt got stuck inside it. The receipt was removed but zipper stopped closing. I used Yelp to locate a repair shop. And I saw it was in the exact shopping center where I was. So I went over to see if they could help me. I walked in and I could hear someone working on the other side of the curtain. A young man came out to assist me. I told him about my broken zipper on the purse. He disappeared behind the curtain and in about 2 minutes he came back out with my zipper fixed. He offered it free of charge. But I was so blown away by his service that I insisted on paying for his conciliation and quick recovery of my broken purse. I told him about my mom who previously owned the purse who had passed away. Really nice guy and great customer service. I will be back!

Angel is absolutely amazing! I brought in a very expensive pair of boots that needed to be altered…read morebecause they didn't fit my legs properly. Not only did he cut them down and customize them perfectly, but he essentially rebuilt the boots and made them fit better than they did when they were new. His craftsmanship is outstanding, his attention to detail is incredible, and his prices are very reasonable for the quality of work he provides. I've now taken four different pairs of shoes and boots to him, and every time the results have exceeded my expectations. It's hard to find someone who truly takes pride in their work these days, and Angel definitely does. I highly recommend him to anyone needing shoe or boot repairs, alterations, or restoration work. Thank you, Angel !! I'll definitely be back!!

Absolutely phenomenal shoe repair. He does a great job with all my shoes and has even fixed some of…read moremy purses. He makes everything shine like new.!! I have been coming to him for over 15 years.

I chose Nushoe to resole my well-loved Birkenstock Arizona sandals because I wanted to repair them…read moreinstead of buying a new pair. I dropped them off on 12/15/2025 and was told the turnaround would be 6-8 weeks. After more than two months, I received someone else's shoes instead of mine. When I called, the representative implied this kind of mix-up happens regularly, which was concerning. I returned the incorrect shoes and was told that if mine weren't found, they would send a replacement. Unfortunately, that process dragged on for weeks with repeated delays, little communication, and no urgency, even after my sandals had been missing for more than three months. When replacement sandals finally arrived on 3/25/2026, they were the wrong model (narrow width with a standard footbed instead of the wide soft footbed I had originally owned), forcing me to start the replacement process all over again. I didn't receive the correct shoes until 4/14--nearly four months after dropping off my original pair. The customer service experience was just as disappointing. Emails were never answered, and I often couldn't reach anyone by phone because the company regularly switched to voicemail well before its posted closing time. On multiple occasions I called more than an hour before closing and was either transferred to voicemail or couldn't get through at all. I was repeatedly promised updates and shipping tracking numbers that never arrived, and every step of the process required me to follow up myself. While the company ultimately made things right by sending replacement sandals, the lack of communication, repeated mistakes, and extremely slow resolution made this an incredibly frustrating experience that I can't recommend.

If I had read the reviews before I sent my shoes in, I would not have sent them in. And after I…read moresent them in I was worried and regretted my decision. However I just received my revived VIVOBAREFOOT geo Chelsea shoes and they look fantastic, really. They received shoes 10/29, there was a problem with my credit card number which I corrected on 10/30 (10 minute wait on phone to speak with someone), then received shoes today 11/29. I emailed them 11/21 to get status update and staff said shoes would ship the following week, that I would receive email when they shipped. I didn't receive shipment email so was surprised to see them today. I'll see how they hold up over the next few weeks.

As promised, I came back to get my Birkenstocks fixed. Brought in two pairs: one needed just the…read moreheels fixed and the other needed the whole sole replaced. Everything was explained patiently and thoroughly; I never felt compelled to make any decisions on the spot. Decided to get rubber heels for one pair ($60 vs $50 for the original sole material) and the original Birk soles for the other ($130). I also asked about another pair of espadrilles, which they said they could glue (I think $50?) or I could buy the glue myself for $15 (that they sell) and do it because it's a pretty easy fix. Appreciated the honesty! I decided to buy the glue. Picked up the Birks in a week and they looked great. Thanks again! I'm sure we'll be back.

Quality work, kind people, very responsive, and fair pricing. They did a great job on my…read moreBirkenstocks and boots! Will definitely be back

Took a handbag to them that the handle broke. It had hidden stitching & wasn't an easy fix. They…read moredid such a beautiful job on it! Price was more than reasonable for what they had to do. I will be taking ALL my items that need repair to them from here on out! All 3 of the people I interacted with while dropping-off/picking-up were very nice & helpful too!

While I cannot rate the service of repair, I can say I have come in here twice and received…read moreexcellent customer service. The first time I needed a leather rope to cinch a bucket bag closed. The owner told me that my bag wasn't real leather. Which shocked me, but I trust him. And I appreciated the honesty. Still love the bag. But glad to know it's not made of leather. The second time I came in l had shoes that didn't feel like the soft genuine leather they claimed to be. So since l actually had to review these shoes, l knew exactly who would know best! He said they were definitely genuine and that they were pig skin. Hence why they were rougher. I had no idea that was even a thing. I appreciate his honesty and frankness. I will always highly recommend this shop and l know the owner said about a year ago he was looking to retire. I hope (selfishly) that he never does. But if he finds himself a replacement, l truly hope the next cobbler is just as good. I highly recommend this cobbler for honesty and expertise.

They did an amazing job repairing the soles of my Ugg boots. They look brand new and it only took…read morethem a few days. I plan on going back to get more soles fixed on my boyfriend's favorite boots.

thank you so much for the exceptional work that you always do. The owner and staff are professionalread more

Armando was easy to talk with on the phone about my flats that I received in the mail with two…read morebroken heels. He repaired them expertly with two new much sturdier heels and they look great! His price was reasonable for the work and he was speedy. His shop is located in City Heights which is convenient and he has parking available in the back. I will definitely use his services again when I have shoe repairs.

Great service and Naval Officer white shoes. So hard to shine, but great base coat that I can build…read moreoff of. Value is worth the effort it would have taken me to do the same work.