I had a bit of a nightmare moment with my Bottega Veneta bag... literally right after getting it, I…read moreaccidentally spilled skincare oil on it. I was devastated. I contacted another cobbler first, told to send photos, waited for callbacks, called them again and got vague answers about how delicate the leather was and how cleaning it could spread the stain... they said they'll think of ways on what to do and call me back and then never heard back again. Thankfully, I found Chito's Shoe Repair online and reached out by text with photos of my bag. Within 5 minutes, they responded and asked me to call. Jenny spoke with me personally and was incredibly patient, kind, and reassuring. She didn't make unrealistic promises, but she took the time to explain that she wouldn't fully know the outcome until she saw the bag in person. I was extremely stressed, and her honesty mixed with compassion immediately made me feel better. What truly amazed me was that even though the only time I could get there was after their hours, Jenny still accommodated me and allowed me to bring the bag in. That level of kindness and care is rare. When I arrived, she carefully inspected the bag and walked me through exactly what her cleaning process would be. She explained everything in detail and set realistic expectations while still making me feel hopeful. At that point, I honestly thought I may have ruined my bag permanently.. especially because in my panic, I had already tried a few things myself that probably made the stain worse. Two days later, I picked up my bag and it looked like NOTHING had ever happened. I genuinely could not believe it. The stain was gone, and my bag looked beautiful again. What stood out even more was how much Jenny genuinely cared about educating me. She taught me about leather care, explained how leathers react , and even gave me advice on a wallet project I was trying to fix myself. She wasn't trying to upsell me or push me to bring everything in for repair -- she actually wanted me to understand how to care for my own items. That says so much about her character and integrity. I also met her husband Chris, and together they are just wonderful people. Warm, knowledgeable, honest, and clearly passionate about what they do. I'm beyond grateful I found someone I can truly trust with my luxury pieces. Thank you again, Jenny and Chris, for saving my bag and for treating me with so much kindness throughout the entire process!

Chito's is at the North Park Farmers Market on Thursdays. I have used Chito's for many years and…read morehave always been happy with the work they do. It's so great to have a place that does good work on shoes and leather goods. I brought several belts in for repair and the price was super reasonable. Much cheaper than buying new belts.

The strap on my favorite purse broke and I was determined to get it fixed. I looked up shoe repair…read moreplaces because the place I used to go to in La Mesa is no longer in business. I found Bonita Shoe Repair on Yelp and immediately drove there. The lady at the front greeted me and she was friendly. She let me know what they could do to fix it and gave me the timeframe to pick it up. I got my purse today, right on schedule, and oh I'm so happy to have my favorite purse back, good as new. I will definitely be back for all of my shoe and purse needs.

OMG! My review is wayyyy overdue! (About a year) I thought I…read morehad one posted once I picked up my Harley Davidson boots! I've put some miles and smiles on my tall leather HD boots. And began to notice my soles would slip from the ground especially when I would start reversing my bike into a parking stall. Although I'm not at all a gravel type kinda gal- but the slightest ricks on pavement would freak me out while pushing my bike back into a stall. Not trying to lose control of my custom painted motorcycle while looking cool, ya know? LOL I've heard so many great things about Bonita Shoe Repair, but, I wanted to see their past reviews on re soling motorcycle boots. Although the one I read, think it was from Yelp- wasn't as current- but, when I made a post on my socials for recommendations- plenty of my friends in the moto community spoke highly of BSR. I didn't wanna buy a new pair. Not that cost was an issue. It's just that would mean I would need to literally break into new leather. And I didn't wanna do that! When I walked in and met Erica- she was amazing! We chatted for a bit and she showed me two types of motorcycle soles. She had the Vibram catalog and I preferred a sole with some meaty tread. I dropped off my summer motorcycle boots and wasn't in a rush for pick up, since I had a pair of winter insulated motorcycle boots at home. The price was very reasonable- about $100?, if I remember correctly. Erica sent me a text the day before the suggested pick up date, and asked if this other date would work. Which was fine with me, for the lil delay. Because like I said, I wasn't in a rush. But, the fact she communicated with me in advance and apologized for the delay, goes a long way. Definitely satisfied with the service. If memory serves me right- I saw a car cover at the shop that they were walking on. And I could swear, they even fix back pack zippers? But, definitely call ahead for other services they could provide! Thank you so much, Erica!

A shoe miracle worker. I had a set of Gray boots that had become discolored and numerous shoe…read morerepair. People told me that the leather was beyond Repair. wrong! Robert treated the leather put a beautiful color and shine on the boots and now they're back in my closet instead of on the way to the Goodwill. Thank you so much.

Yes, you're in the right place - Robert Shoe Repairs & Alterations is housed inside a super fun…read moreparty supply shop with piñatas galore surrounding their service counter! I had a rivet tear through the delicate leather of my favorite backpack, and needed an experienced leather worker to fix it properly. Robert's apprentice reinforced the leather with an invisible-from-the-outside patch in order to securely reattach the rivet. Quality was excellent, service fast, and pricing reasonable - the perfect trifecta!

Dropped off my shoes last Saturday for the first time. I only wanted a shine, but he talked me into…read moreheal replacement. Ok. I gave him a pair of brand new laces, and distinctly said that I wanted to keep the same pattern, which was straight bar lacing. He said 'no problem'. I picked up the shoes a little while ago, and when I pointed out that the laces weren't laced the way I asked, he gave me a dumb smirk and said that 'you can tie them any way you like'. Yeah, I know that, but I asked YOU to do it. Yet another merchant who does not care for his clientele.

Great job cleaning and re-oiling my cowboy boots…read more Reasonable price. They look almost new again.

Highly recommend this repair shop. Very nice gentleman and fair price. Quality work will definitely…read morebe coming back.

I accidentally scuffed my Gucci loafers, and they did an amazing job restoring them. They also…read moreadded a great non-slip sole. I always bring my Christian Louboutins here to get the soles done as well. They're kind, professional, and their turnaround time and pricing are very reasonable. I'm extremely happy they're located in Chula Vista!

Overall great experience through this business. To be…read morehonest, it started off not so great. I requested a quote and was told to text Don to communicate. From there, I was given a time and address but once I arrived at the house, he didn't answer and no one was there to take my dress. After a few calls and texts, I was able to get ahold of Don but not until after I left. Fortunately, he reassured me this would get taken care of and sent me the next day to his seamstress/coworker Anna. I showed up to her place the next day and everything went smoothly after that. This review is mostly for Anna but she is AMAZING! I arrived at her place and she had a small studio in the back to let me try on my dress while she made the mock adjustments for my alterations. Communication with her was clear, reliable, and she was so sweet and accommodating because I needed my dress the next day. She was timely, professional, and really friendly. I'd send everyone to her if I could!

Extremely unprofessional experience. I had texted Don to schedule an appointment for a dress…read morealteration and was told the only time slot available was 6pm that night. I arrived to the address at 5:50 (10mins prior to my appt) and noticed the store looked closed so I texted the number, as instructed, that I had arrived. No text response for a few minutes and I got a weird feeling. Called the number only for Don to say, "let me call my alteration lady and see where she is." Then he texted me a different address to go to for the alterations, across town 10+ minutes away. He sent me this only 4 minutes before our scheduled appointment, even though we were texting earlier that day at 10am. It was dinner time, I already was inconvenienced by having to come at 6pm... Then to have him no-show and give me another address far away at the time of the appointment was extremely rude and inconsiderate. Unprofessional and should not be in business for alterations. If another woman is doing the alterations and not Don, there should be a direct line to schedule and coordinate appointments with her firsthand.

I was sitting inside K Sandwiches having coffee and I noticed that my purse's zipper was not…read moreclosing. A receipt got stuck inside it. The receipt was removed but zipper stopped closing. I used Yelp to locate a repair shop. And I saw it was in the exact shopping center where I was. So I went over to see if they could help me. I walked in and I could hear someone working on the other side of the curtain. A young man came out to assist me. I told him about my broken zipper on the purse. He disappeared behind the curtain and in about 2 minutes he came back out with my zipper fixed. He offered it free of charge. But I was so blown away by his service that I insisted on paying for his conciliation and quick recovery of my broken purse. I told him about my mom who previously owned the purse who had passed away. Really nice guy and great customer service. I will be back!

I came in to see if the sole on my work boots can be replaced. I was hoping that the price wouldn't…read morebe too bad, especially since it was just the heel that needed to be fixed. Those boots are an investment and I don't want to have to get new ones for a long time. The price was really good and the turnover time was fast. When I came back, the heels had been fixed and my boots were also shined. I will be coming back when my boots need to be repaired again.

As promised, I came back to get my Birkenstocks fixed. Brought in two pairs: one needed just the…read moreheels fixed and the other needed the whole sole replaced. Everything was explained patiently and thoroughly; I never felt compelled to make any decisions on the spot. Decided to get rubber heels for one pair ($60 vs $50 for the original sole material) and the original Birk soles for the other ($130). I also asked about another pair of espadrilles, which they said they could glue (I think $50?) or I could buy the glue myself for $15 (that they sell) and do it because it's a pretty easy fix. Appreciated the honesty! I decided to buy the glue. Picked up the Birks in a week and they looked great. Thanks again! I'm sure we'll be back.

Quality work, kind people, very responsive, and fair pricing. They did a great job on my…read moreBirkenstocks and boots! Will definitely be back

10/10 Jose is amazing. Came in needing assistance on a watch band I could not figure out and a…read morebroken pair of sunglasses. He was attentive knowledgeable & so fast!! Highly recommend & I will be back. Great selection of jewelry & watches also!

I had a great experience at Nestor Watch Repair. Jose was incredibly friendly and welcoming from…read morethe moment I walked in. He adjusted my watch and took out a few links quickly and perfectly, and the total cost was $20. I was happy to support a local Imperial Beach business I'll definitely be back and will be recommending Nestor Watch Repair to others!

I returned to this store today, and again, Ariana was there to help me select a new pair of work…read moreboots. She was great at her job when I visited a few years ago, and I think she was even better today. Given the fact that she is still there - in the current job climate where companies are having trouble finding, hiring and retaining good people - I hope that I can safely assume Red Wing is treating her well, and that they know how fortunate they are to have her as an employee. Her customer service skills are impeccable! Thanks again, Ariana! I'm happy to with my new boots, and will continue to return to this store every time I need a new pair for work.

Came in for my first pair of steel toed boots today. The ladies working inside had amazing customer…read moreservice and was very helpful making sure I got the right size and fit for my feet. Excited to see how good these red wing boots are!