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    NuShoe

    3.2 (168 reviews)
    Open 8:00 am - 4:30 pm

    Services - NuShoe

    Shoe cleaning

    Shoe repair

    Shoe resoling

    1 More Service

    Shoe shining

    NuShoe Photos

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    Recommended Reviews - NuShoe

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    Reviews With Photos

    New sole of boot
    Michael C.

    I got me Tecovas resoled. I had a small hole in the sole. The difference is evident. Great quality of work. I'm not mad at $150 for these boots to be fixed. I just wish they didn't go up to $250 dollars. I have 4 other tecovas I want resoled.

    11 weeks later, they magically appear on my front doorstep. Last time I paid for a complete restoration, I got new insoles and new laces. The only thing that was replaced was the under soles. After waiting nearly 2 months on a 3-4week turnaround, this is what I paid $130 plus shipping for. They should disclose that they have sold their company to another company and that their warehouse is now in Texas and that the wait time is at least 10 weeks. This transition has led to a lower quality of boot repair.Zero stars but they make you give them at least 1

    Lucas M.

    I sent in my Vivo Barefoot shoes for an outsole replacement and general cleaning. The service took longer than the expected completion date, which was already disappointing. Unfortunately, within just two weeks of light use, the adhesive began to come undone and the leather started separating from the outsole. I reached out to customer service and received a response from Mayra Guzman asking for photos. I sent them right away but never heard back. I even followed up and submitted a second help ticket--still no response or resolution. At $125, I expected quality workmanship and at the very least, clear communication and accountability if something went wrong. Instead, I was left with poorly repaired shoes and no support after the fact. This experience was ultimately a waste of both time and money. I hope the company improves its quality control and customer service going forward.

    I brought my Custom White's Boots here to get resoled. They did perform their service well within my expectations. However, I should have been more realistic in my expectations with an expensive pair of custom boots, and this probably isn't the place to send something like a custom order White's Boots. I wish I had a photo from before the service to show the difference. I would give them 4.5 stars. I brought my boots in directly as they are not far from me. Their shop was quite busy. I think the price was reasonable for the service. The quoted turn around was 3-4 weeks to be delivered. Given the other reviewers, I thought realistically 5-6 weeks. I got them back 6 weeks later. I had an accident on my motorcycle which left a good scuff in the Bison leather, I thought that would be noticeable, but it was very difficult to tell it was there. Most of the stitching was repaired and a new sole glued on with the original leather stack preserved. The boots were also cleaned well, and it looks like they used black polish. For a non-custom $200~$300 boot, I would consider the service excellent for the price negating the turnaround time. There are 2 notable areas where they fell short when repairing the boots that have to do with having a more expensive custom ordered pair. The leather in the heel and midsole were natural tone which provides a contrast with the black leather. The eyelets were a bronze color. The stitching was an earth tone. I am unsure if the polish has a black pigment to it, or they stained the leather black. I hope they did not stain the leather, and it will wear out to show the natural color. It looks like they glued the sole without a mechanical connection as is original. They did nail in the heel which is proper. The black pigment and no mechanical connection are things I as a consumer should have expected verse going to a shop more dedicated to a boot like mine.

    Finally received my second pair of boots back. Both boots came back much later than I was told. Several times I spoke with the ladies (Martha & Myra) and was told boots were going out next week only to be told that it would be longer. Both boots are ruined. NuShoe did not fix the heels correctly. There is no spur shelf on the back. The boots are ruined. Two pictures are what boots look like new. The spur shelf is clearly present. The other pictures are what the boots look like after NuShoe supposedly fixed them. There is no spur shelf. The boots are ruined and not wearable with spurs any longer. I will never use NuShoe again as they have poor customer service and their work quality leaves a lot to be desired.

    Resoled Haix EMS Boots
    Robert M.

    Haix makes fantastic boots for the Firefighting / EMS Community, they are practically standard issue. A pair is $300+. I've had my boots for 5 years and it was time for them to get resoled. NuShoe is the company that HAIX refers you to. The cost of the service was $95+$30 for shipping, total of $125. As you can see from the pictures, they did a fantastic job, 5 stars for the work that they did. The downside of this all was that on the website it says turn around is 3 to 4 weeks. Ok, I got myself mentally prepared for that. Weeks went by, I was patient. I finally reached out to them at week 6 and got a nice email in return saying that they were delayed because they are experiencing a staffing shortage. Fine, but let's get this done already, it's now two times the 3 weeks that was quoted. More weeks go by and nothing. At 8 weeks I reached back out because now it looked like they had gotten finished and were in the QC/Shipping process. Ok, great!! That was Thursday. Friday and Monday go by and no update to shipping, what the hell?! So I email them again. They reply saying that FedEx comes to pick up once a week, Thursday mornings. My boots had gotten finished on Thursday afternoon, so that's why there was another week wait. So in total it took 9 weeks to get my boots back! Priority should be given based on what these shoes/boots are used for. We have to wear these protective boots, we use them every time that we are on shift. It's unfortunate that it took 9 weeks instead of the 3 to 4 weeks that is advertised on the website. Most likely the last time I do that! Boots look great, but service is lacking, 2 to 3 stars there.....

    Matty C.

    Short: -lies about lead time (over double) -boots came back damaged -new sole not done properly I had a pair of boots that this company was to resole and refinish. It was to take about 4 weeks, after 8 weeks I was calling once a week for updates and always got the same "they didn't look just right so we're having them fixed". I received my boots, wore them for an hour and realized that they must have blown through my leather and try tried to cover it up with something. Now I've got a boot with a hole (the leather was perfect when I sent it in) oh and, sole of both isn't properly fixed. The company when confronted and when explained the extra time with the excuse adds up, that they tried to make them too nice and damaged them in the process. They now call me a liar and say that these aren't even the boots the resoled. Mind you, their sole is on the bottom of this shoe. This company has zero integrity, they lie about lead time, and they are outright rude. I do not recommend this company.

    Philip M.

    I sent my Johnson and Murphy boots for refurbishment. They did a really great job. Why the three stars? I believe that their site says it takes 3-4 weeks; mine took about two months (from mailing to delivery). At about four or five weeks, I inquired about what was up, they said that they were in the shine department, and it may take a week. I suggested that it has been five weeks (or thereabouts), perhaps they could expedite them. Unfortunately, they weren't able/willing to do that. I realize that everyone is having staffing issues, but two months was just not worth it. While I was happy with the shoes, I think I just need to look a little harder locally - I'd probably save money, support a local small business and most certainly have my shoes much quicker.

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    4 years ago

    They restored a pair of Mephisto walking shoes and a pair of Mephisto sandals, both to "like new" condition. Excellent workmanship.

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    3 years ago

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    2 years ago

    Excellent job and service on Corcoran Jump Boots resole and refurbish.!!!!! You have to be skilled to do that job!!!!

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    5 years ago

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    2 years ago

    Sent many e-mails but no answers for nearly 1 years. It's better to find another shop to repair ECCO shoes.

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    4 years ago

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    Page 1 of 5

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    Review Highlights - NuShoe

    They restored a pair of Mephisto walking shoes and a pair of Mephisto sandals, both to "like new" condition.

    Mentioned in 9 reviews

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