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    Zane’s Landscaping

    5.0 (1 review)
    Open • 9:00 am - 6:00 pm

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    Shrub removal

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    1 year ago

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    Galbraith's - Old plants growing through new plants

    Galbraith's

    (14 reviews)

    Terrible service. Our grass became so high it is a miracle the neighbors did not complain. The…read moregrass was 6 inches tall. I had to rake after I asked my neighbor to mow the lawn.

    I hired Joe Galbraith to landscape my front yard, and the project cost me over $10,000…read more His team did a nice job with the landscaping, but he never delivered two pieces of art I ordered as finishing touches: a pagoda for $595 and "the woman with the bowl" for $185. Joe said it would take a month to get these items, and I agreed. When a month passed with no update, I called his office and was told it would take another two weeks. After waiting again, I called to schedule delivery and found out neither piece had arrived nor was on its way from China. I heard many excuses, but I still gave Joe another three weeks. Today, when I called, I was told there was another issue, and it would be two or three more weeks. Feeling deceived, I asked for my money back. I was told Galbraith could only refund $185, not the $595 for the pagoda, because it was a special order, even though both items were "so-called" special orders, meaning they are not in the regular inventory. I ordered both from a catalog Joe gave me, but they would only refund the smaller amount. A staff member told me I would have to wait even longer for the pagoda, but could not say when it would arrive. I was treated as if I should shut up, go home, and wait. No one apologized. Instead, a woman came out of an office to shame me and blamed their importer. She acted as if I should just accept the situation. When I ordered the two statues, no one told me I could not get my money back or cancel the order. I never signed anything saying that. I want my money back. I am 80 years old and know Galbraiths has not been honest with me. I feel they think I am not sharp because of my age, but they are wrong. One staff member tried to intimidate me, but I made it clear I am neither senile nor stupid, even though she spoke to me in a condescending tone. I wanted to tell her she was being rude, but decided not to; she was too uneducated to know better. Whoever parented her did not teach her respect for older folk. I plan to contact the Better Business Bureau and share my experience on social media to let others know how Galbraiths treats its customers, especially seniors. I will also file a small claim against them. I do not care about their problems with suppliers in China or shipping; that is not my responsibility, but they tried to make it mine. They refused to refund my money. I wonder if this nursery is having financial trouble since they will not refund me for a product I no longer want and have waited almost three months for. They have pagodas on display, but they are too small for my project. I am sure when my pagoda finally arrives, Mr. Joe can sell it in his nursery; he is a clever salesman. Galbraiths sells this type of art, so it is not really a special order. If it is, the long wait is their problem, not mine as the customer. I do not recommend Galbraith's Nursery.

    Zane’s Landscaping - landscaping - Updated September 2026

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