Cancel

    Open app

    Search

    Zales

    3.8 (34 reviews)
    Open 11:00 am - 7:00 pm
    Updated 2 weeks ago

    Zales Photos

    You might also consider

    Recommended Reviews - Zales

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    MissAmber C.

    Customer service was phenomenal!! I came in looking at rings & was greeted & treated so friendly ... they didn't try to sell me anything. Let me try on so many many many options. They gave me so many options & gave me all the information about warranties & financing options. This team really has there bases covered when it comes to being knowledgeable about the products & services they offer!!! Thanks a million for all the help I'm picking out the perfect ring

    Screenshot of the chat

    THIS BUSINESS IS A SCAM! I AM REPORTING THEM FOR FRAUD! DO NOT BUY FROM THIS COMPANY! I bought my girlfriend diamond hoop earrings with white gold, that I was going to give to her this Saturday. I paid for signature upon delivery. Yesterday when it was delivered, it was tossed at the door. No knock or anything. I thought it had to have been an Amazon package because I specifically paid for signed delivery. I opened the box and an entirely different pair of earrings was delivered. Diamond pear shaped ones. I immediately messaged zales and the person I spoke to said they have to get back to me within 7-14 days to come up with a response. Why would it take 7-14 days to respond when they clearly didn't give me the earrings I paid for? This was a mistake on their end and I needed these by this Saturday. Today I took them over to a gem stone expert and the man said that these earrings looked to be silver are most likely counterfeit. I had them checked out to see if it would be an even exchange and give them to her. You would think that this business would do everything in their power to fix THEIR mistake! But instead they delivered me fake earrings!!! I will be moving forward pressing charges.

    Loves Destiny pear shape with double halo
    Lauren N.

    I switched to this store after having a terrible experience at their Lakewood store and I am so glad I did. The attention and service I received at this location was phenomenal! The Asst. Manager, Alexandra and Candace were both assisting me with getting my ring sized properly along with helping me decide on an enhancer. I had so much fun in there trying on everything they had and I felt like they had my needs and wants in mind. It was like shopping for jewelry with my BFF's which is how I think the experience should be. I can't wait to go back and shop some more! Thank you ladies!!

    Great team,great customer service here
    Rene R.

    I love this great store my friend bought an awesome ring here and the staff were so friendly and made it an easy flow and I will buy my next item here also

    See all

    Photo of P D.
    0
    2
    0

    13 days ago

    Thank you soo much Reese for helping me pick my engagement ring great service ! Great ring

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    19 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Reese what very helpful and super nice when it was my first time at a jewelry store!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lauren N.
    129
    70
    48

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Liv S.
    372
    145
    43

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David M.
    633
    509
    601

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jade V.
    0
    34
    36

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rene R.
    383
    139
    72

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Alexandria helped my fiancé and I find the perfect rings. She was super sweet and patient. So satisfied with my experience!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ed K.
    1
    80
    11

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dave M.
    1
    33
    11

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Great customer service. Alexandra went above and beyond to help me with my purchases. Will continue my business at this location.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Zales

    Review Highlights - Zales

    Specially Alexandria was very polite and patient as my wife tried out a bunch of jewels for almost an hour.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Jewelry 30,001 times last month within 20 miles of this business.

    Verify this business

    Modern Jewelers - The other happiest place on earth!

    Modern Jewelers

    4.9(359 reviews)
    3.2 mi
    $$
    Locally owned & operated
    32 years in business

    I'm so happy I can finally write this review, I was afraid my fiancée might see this and know I got…read morea ring sooner then I wanted her to know. Anyways, lets start from the beginning. Back in December 2025, me and my then girlfriend where looking at engagement rings, mainly so I had an idea of what she likes. As we were driving we saw Modern Jewelers and decided to stop by and see what they had. It was one of the best decisions I ever made! When we got in Stacey helped us. I don't know what it was about Stacey, maybe her personality? or that I never felt pressured to purchase anything? but she was a big part of the reason I decided to buy my engagement ring from here. She showed us so many rings and one of the last ones she showed us was the ring I knew I was going to get, I just feel in love with it instantly. I ended up coming back a week later and this time Sam helped me, and he was great to work with. He helped me pick out a diamond, and I really liked was he took pictures during the process. He told me that the pictures he was taking were for my then girlfriend once I proposed. We discussed what I wanted and then a little less then 2 months later my ring was ready. I went to pick up the ring and I was speechless, it was perfect in everyway. He ended up taking a few more pictures while there and he told me something I'll never forget "when she looks good you look good". About 4 days ago I proposed to my now fiancée, I showed her all the pictures he took of me buying the ring. Throughout the last few days she has been telling me the reactions people have been giving her when she shows them the ring, and every time she does I cant help but think "when she looks good you look good". I could not be happier with the whole experience, thank you Modern Jewelers for such a beautiful ring!

    Sam is the GOAT. If I could give 10 stars I'd give 10,000. Dazzling, marvelous, and perfection are…read morenot enough to describe this place. From start to finish, the ring building process was seamless, informative, and most importantly, fun! Sam meticulously educated us on 14 vs 18K gold, types of diamonds, prices, structural integrity vs. ring design, and so on and so forth. We wanted chevron rings that essentially needed to be custom made from scratch and Sam took our ideas and made it far more perfect than we could have ever imagined. From simple sketches to wax molds to actual product, it was beautiful from start to finish. So if you're looking for a fairly affordable place that actually cares about your jewelry and your ideas, and can customize pretty liberally, then Modern Jewelers is your place. The cherry on top is Sam gave me a complimentary ring box that lights up with my fiancée's engagement ring and it sparkled so much that I was dazzled and temporarily blinded, but it was all so worth it. Oh, yeah, huge shout to Sam also for the complimentary impromptu photoshoot when we picked up our rings! We can't stress how happy we are with Sam and Modern Jewelers!

    Photos
    Modern Jewelers - 5.00ct Diamond Ring in 18kt gold

    5.00ct Diamond Ring in 18kt gold

    Modern Jewelers - Floating Diamond Necklace

    Floating Diamond Necklace

    Modern Jewelers - Custom-Made Marquise Engagement Ring

    See all

    Custom-Made Marquise Engagement Ring

    Claydon Jewelers - Claydon Jewelers

    Claydon Jewelers

    4.7(263 reviews)
    2.7 mi
    $$
    45 years in business
    Family-owned & operated

    Fantastic customer service and Ruben was amazing. He explained and showed me of the quality of…read morediamond and very informative. Thank you!

    I brought my wedding band in for a repair after one diamond fell out (which I was fortunate enough…read moreto find). I was quoted a little over $200 for the diamond replacement and a very minor resize of ¼ size down. When I went to pick up the ring, I was informed--after the work was already completed--that additional prongs had been replaced on both sides of the ring and that I now owed an extra $240. I was never contacted, informed, or asked for approval before this additional work was done. The explanation given was that some of the prong work was necessary due to resizing. However, after waiting over 40 minutes at pickup because the ring was "in billing," I was then told the resize had actually been forgotten entirely and had to be done on the spot. This made the justification for the unapproved prong work even more concerning. After calling twice and initially being brushed off by sales associates, I finally spoke with the owner, who acknowledged that I had not consented to the extra work and agreed to waive the additional charge. While I appreciate the owner ultimately correcting the billing, the situation itself should never have occurred. Jewelry--especially a wedding band--is deeply personal. Any additional work, design changes, or charges should never be performed without explicit customer approval. Between the unapproved services, forgotten resize, and billing delay, the experience felt disorganized and stressful. I would urge future customers to proceed with caution, insist on written estimates, and require approval before any additional work is done.

    Photos
    Claydon Jewelers - Ring stack! Diamond rings, vintage shield diamond ring, signet ring, gold rings

    Ring stack! Diamond rings, vintage shield diamond ring, signet ring, gold rings

    Claydon Jewelers - Custom oval diamond engagement ring

    Custom oval diamond engagement ring

    Claydon Jewelers - Marquise magic! Custom made vintage inspired marquise diamond 3 stone engagement ring with tapered baguettes!

    See all

    Marquise magic! Custom made vintage inspired marquise diamond 3 stone engagement ring with tapered baguettes!

    South Bay Gold - We have a beautiful Gem & Diamond Collection here at South Bay Gold. Come make an appointment to hand select a Gem or Diamond.

    South Bay Gold

    3.9(206 reviews)
    0.7 mi
    $$

    Awasome great service and very honest I was pricing out my gold scape --l had decided I was going…read moreto get 3 bids on my gold -- This was my 3 gold store I had taken my gold to sell and they didn't try to cheat me -was offered triple digit $$$ where 2 other gold stores -were very dishonest with there price $ others stores were begging me to sell to them --the buyers in this amazing store with there amazing sales staff -- the staff even shared with me if I didn't need the money now to till next year that gold prices would go up$$$ I am thankful and admire people in business that are nice and honest --so YES !!!! I HAVE BEEN SHARING WITH everyone how much l appreciate the Gold Store , and they do amazing repairs on your jewelry Sincerely Gladys Anleu

    I am speaking of only one incident I had there in the MB store. Over the years I have visited and…read morefell good about our dealings but then I went to sell a bracelet that on line seem to be a good resale price . Well I guess I was wrong because the price I was given was very low. Trusting this buyer I sold it. The thing is, I forgot to get a quote that included the diamond. The buyer did not even mention to me that it was there. The buyer took a picture of the piece with the sellable gold, but hide the diamond by having it on the bottom. I am sorry but it has being bothering me. I do not think I am wrong . Just have to be careful.

    Photos
    South Bay Gold
    South Bay Gold
    South Bay Gold - Custom Jewelry Design

    See all

    Custom Jewelry Design

    Medawar Fine Jewelers - Definitely an extremely satisfied customer- photo taken on my phone by Robert Medawar...

    Medawar Fine Jewelers

    4.8(52 reviews)
    4.5 mi
    $$

    I've been coming to this rather quaint/stellar Fine Jewelers for probably- 15+ years and that may…read moreseem along time- but they set their banner in the PVP/RHE area for just over 40 years now. Established by Michel Medawar then the 3rd generation was put into the hands of Robert Medawar. I ventured in on this occasion- the morning of 05/28/25 to replace a battery in a watch along with cleaning 2 rings. They were a bit busy when I went in- but always reminding me- they'll get to me ASAP. Quite a few patrons were either cleaning/purchasing items of jewelry. I was able to get my rings cleaned while waiting- I just had to leave my watch (since it needs to be opened/sealed accordingly)- which I was well aware of and didn't mind- gave me a chance to get lunch. By the way I received a call from Sheryl that my watch was ready- I was finished with lunch and on the way there since I figured it might be done- Robert said he'd get right on it. This fits accordingly to how they treat any/all customers- when integrity is earned life long relationships are made. And I won't get into Robert's countless accolades for his volunteerism in the local communities. So Yes- in my opinion this fine jewelry store- wholeheartedly deserves this "5 Star Rating". In closing- Please support all your local businesses!

    Exceptional Service & Craftsmanship at Medawar Fine Jewelers…read more I can't say enough great things about Medawar Fine Jewelers in Rolling Hills! Their customer service is truly outstanding--friendly, knowledgeable, and always willing to go above and beyond. Whether you're looking for a special piece, a repair, or a custom redesign, this is the place to go. Their selection of fine jewelry is amazing, with beautiful, high-quality pieces for every taste. But what really sets them apart is their expertise in repairs and custom work. From simple battery replacements to intricate stone resetting and redesigning jewelry, they handle every job with precision and care. Robert helped me redesign a very sentimental ring, originally set in the 40s or 50s. He sent me a design for approval first and the craftsmanship was flawless. He was even able to make earrings out of the baguettes we did not reuse on the ring. They also offer certification services (sending precious gems out for official grading and documentation) and laser inscription, where they etch a unique number onto a stone for security and identification. Knowing they provide these services gives me complete peace of mind about my jewelry. If you're looking for a jeweler who truly cares about quality and customer satisfaction, Medawar Fine Jewelers is second to none. Highly recommend!

    Photos
    Medawar Fine Jewelers - New creation using diamonds from an heirloom ring.

    New creation using diamonds from an heirloom ring.

    Medawar Fine Jewelers - Thank you Gina!!!

    See all

    Thank you Gina!!!

    Zales - jewelry - Updated May 2026

    Loading...
    Loading...
    Loading...