1. Chicago stores refuse to open so a Zales customers have to travel to suburbs for service 2. NO Zales stores provide outgoing message when you call so there is no way to check store hours if you decide to travel to the burbs to visit a store 3. Zales.com states Norridge store opens at 11. Arrived at 11, just to be told they don't open until 11:30. Note: Hours of operation not posted anywhere outside store 4. Zales staff at Norridge location were rude and appeared to be agitated as one sales associate did not acknowledge by a simple greeting. Look at the other reviews! Visited several other jewelry stores and was very pleased with customer service. Spend your hard earned dollars somewhere else because Zales is obviously not interested in getting this great country back to work. read more

The customer service was terrible. I had my small dog with me and I didn't know the mall had a policy of no dogs. When I was there to drop off the ring, I also had the dog and no one said anything or complained. I was just running jn to pick up a ring I had resized. The man working first rudely told me no dogs and I had to go without even asking why I was there. I left, but turned around and came back because I needed this picked up. He said I could wait outside while they got my order finished. Thanks for making me feel like a hassle and inconvenience. I understand that there are rules but there was no need to be so rude. Not to mention, the ring is still too big. I don't think they did anything at all. I'll go elsewhere and I recommend you do too. read more

My boyfriend got me a pair of diamond earrings from here for Valentine's Day 2019. About a couple months in, the earrings started turning black. I have a jewelry washing kit so I regularly clean my stuff. I went back to Zales where he bought it and they just said "that's just what happens to diamonds, it happens." That was the dumbest thing I've ever heard.. We are buying diamond earrings from a jewelry store, not Claire's!!!! I expected better! All she did was clean it and I left disappointed. I'm not one to argue so I just left to think about it all. I ended up talking to customer service and they were quick to mail me a gift card for the price of the earrings. I was happy about that. The customer service rep said she'd contact the location I went to, to discuss the situation internally. Moving on, I decided to go to the Woodfield location to use my gift card because I just didn't want to step into this uneducated, lazy Norridge location. I bought another pair of diamond earrings, different than the first. And again, less than 5 months later, they turned black. Since covid closed everything at first back in April-June, I have not been able to visit a store. I talked to customer service and they told me to go to the store. I haven't gone to the store yet because I'm literally so frustrated with how crappy their jewelry is. I'm waiting to go to the Woodfield location because I refuse to listen to Norridge's BS again. I've been wearing earrings my boyfriend got me from Roger's and Holland since last April and they are still good as new and not turning black at all. I'm so curious to see what the store will say to me when I come in with these blackened earrings.. -___- if they're going to sell cheap jewelry, at least don't charge hundreds for it.. I told my boyfriend to never go back there again. read more

Zales - Jewelry Near Me - Norridge, Illinois

I ordered a gold necklace online. It arrived on time, but it was cheap and flimsy. I returned it to the store and their system refused the return, saying i had already returned it. There was no manager on-site to override, so they needed to call customer service. I've been watching the employee on the phone for 45 minutes and we still haven't completed the return. I don't know how much longer this will take. read more

I was nervous about visiting this location because of previous reviews. I was lucky to get help from Casandra:). She was super helpful & patient and friendly! I would drive out from the city again if she is working! Great service and extremely knowledgeable read more

This location sucks! Every time I go they refuse my sale because their cash machine is broken? It's been 3 times they told me this! I would never recommend anyone to go here. All I wanted was to buy less than $20 cleaner for the jewelry that I've spent thousands on from this location. NEVER AGAIN Will I buy from here. I live an hour away to be turned away and left home empty handed. read more

Going on week 3 to get a ring sized? They 'thought' I had already picked it up? Plus told I would have to wait another week? I have a TON of jewelry, never have I waited this long for a ring sizing. First time we have tried Zales, and probably the last. Would have given it only 1 star, except the ring IS beautiful. read more

If it were possible to give 0 stars, I would. Less than 12 hours after my wedding band's first required cleaning and inspection, one of the stones had fallen out. It was not just any stone, but a stone from my mother-in-law's wedding ring; my mother-in-law who passed away six months before our wedding. The employee who handled my cleaning and inspection was completely unapologetic and insisted she did a thorough inspection. I took the ring in to have the stone replaced (not that a family heirloom can be replaced, but I couldn't look at the void forever). The ring was supposed to be ready for me to pick up on or before January 15th. It is nearly two weeks past that date, and they still do not have the ring. We have been told that the ring was shipped from the jeweler (in Orland Park) on Monday, January 18th. How is it possible that it has not arrived in Norridge 5 days later? We have talked to the store manager and even corporate. Every single person has been extremely unprofessional and argumentative. My husband and I have been married for four months, and Zales has been in possession of my wedding band for over 1/3 of that time. We are leaving on our honeymoon in two days. I am so, so disappointed that I will not even be able to wear my wedding band on our honeymoon. We will never, ever consider doing business at Zales again and would not recommend them to anyone. Save yourself the frustration and heartache. read more

Before receiving a phone call from the manager 10 minutes ago, I was about to give this place 0 stars (I really wish that were possible on Yelp). This is why. My fiance and I bought my engagement ring and band from a different Zales (outside of Chicagoland). When it came time to order his band, we decided to stick with Zales after having a pleasant experience with them in the past. Big mistake. We ordered his ring 6 weeks before our wedding day. They never called me to let me know when his wedding band was back from being sized, so I had to call and check. The lady on the phone told me it was indeed ready for pick up. I asked her if I needed my fiance to be with me, or just the receipt of purchase - to which she replied that ALL I needed was my I.D. One solid hour of traffic and 20 minutes looking for parking later, I had to wait 17 minutes (yes, I counted) before any employee even LOOKED at me. Didn't even acknowledge my existence while they were on their computers, etc. (I understand it's the holidays - but you should at least pop your head up and let me know you'll be with me in a minute). Finally a lady asks me what I need, I say to pick up my fiance's wedding band. She asks for my ticket receipt, to which I inform her that the lady on the phone told me I did not need one, and that my photo I.D. would be enough...... Long story short, she wouldn't give me the band, it took all of my strength not to go embarrassingly bridzilla on her, and I'm gonna have to go another 2 hrs out of my way to get it. While I appreciate there is security in place so not anyone can just waltz out with my ring, I would have much more appreciated being told the correct information of what I needed to pick up the ring BEFORE wasting an entire afternoon trying to get it. The manager did return my call within 24 hours after I filed a corporate complaint, and was very sweet and apologetic. This is my reason for 3 stars, as her customer service/corporate customer service was prompt in addressing my complaint. So brides beware.... don't make the same mistake I did in believing what someone on the phone says - just bring your fiance and ALL paperwork to ensure you can get your merchandise! read more

I spent $500 on a bracelet it broke in less than 1 month they refuse to fix it or give me a refund they sell prices of junk stay away go to macys their jewelry is so much better and better prices and most of all they stand behind their jewelry ZALES won't stand behind their jewelry because its JUNK !!!!!! read more

Okay I wanted to get my ring repaired and Zales was the convenient location to where I live. The branch I went to was at Lincolnwood Mall. I also want to pay the fees by installment basis since I am anticipating to pay a more than $200. So the lady who attended to me told me that they can take in my ring for a price quotation and after getting feedback from their partnered repair shop they would ask for my go signal should I wish to go through the repair. In order to pay through instalment I was to apply for their credit card under Comenity Bank. After my application I was pre-approved. Few days later my card was already in my mail. Funny thing is the next few days I get a mail from Comenity Bank telling me that I was declined since I don't have enough history (which is true since I recently moved to IL). So I planned to pick up the ring as soon as I had a day off from work. Then I get a call from the Zales store I went to and they gave me a quotation from the jewelry repair which amounted to almost $500. I said, Okay, but will I still be eligable for an installment basis pay? She said no and asked me if I were to push through with the repair. I told her to put it on hold for now as I am to come to the store myself to clarify the situation. I was busy several days after that conversation until yesterday I got a call again from the store and the lady told me the ring is now repaired and ready for pick up. This bothers me because I NEVER AUTHORIZED TO HAVE IT REPAIRED. They did not wait for me to come or for my consent to repair the ring. After seeing so much negative reviews, I now understand why. I'm going to the store tomorrow and will settle this issue. Also another thing, Comenity Bank has a lot of negative reviews as well. On my end, it was my fault that I was not able to come to the store as soon as possible. But I found that going through the repair without my consent shows how money hungry and unprofessional they are. Stay away! read more

My fiancé and I was waiting on a ring that was ordered online , and turns out we was told the ring would be delayed without notice of a new delivery date. So we went into the store to find a alternative ring due to the unexpected delivery issue. The sales representative I had was very rude and came across as racist. I never thought my experience shopping for a special moment would end in the way it did. She was not trying to help us in any way form. She basically let us walk out without attempting to make sure she did all she could for our visit. So I will not be going back to this company for no more purchases and definitely not this location. This store has horrible customer service do not waste your time. read more

I came here with my sister to drop off few rings to clean them and her wedding rig to be fix. Lady that was helping us April was very nice very professional. Very good customer service . read more

1 star for the poor customer service (including management), poor repair services, and poor quality jewelry.

BESIDES Cassandra, a very nice employee who helped me big time with my necklace that had broken, the employees here are extremely rude and unprofessional. Whenever you call, they give you an attitude and make you feel like you're a bother. Every time I drop my jewelry off to be redipped and cleaned, they ALWAYS take way longer than they initially tell me when I drop it off. I hate that this is the closest jewelry store to my house cause it's horrible. read more

I'm writing to complain about the poor customer service I received from the Harlem & Irving Plaza Zales in Norridge IL.This past Christmas, we purchased a Persona bracelet for my mother-in-law. The reason we purchased it was because there was a promotion where you would get a free Persona bangle if you purchased a bracelet and a charm. It seemed like a perfect deal. On the day of purchase, a staff member told us that the store ran out, but that we would be put on a list and that they would call us as soon as the store received new batch. I even remember seeing a large list with a lot of people's names on, so I didn't worry. Days, weeks, and then months passed, and every time we called they told us that the bangles were in back order and that they would call us. The last time we called they told us we were next in line. Today we went directly to the store and the Store Manager Cynthia, told us that we couldn't get it anymore.That the promo was "while supplies last" and that they were only taking people's names down to please them. So she was basically was telling us that she gave us and all the other customer's false hope in order to make a sale. I am very displeased with the service and the stores poor leadership and blatant dishonesty. I feel like I was lied to and taken advantage of. If we had of known about the kind of business they run, we would have never made the purchase at the store. I want to know a few things from them. Why was I lied to when I initially made my purchase, and why was I continued to be lied to? Also, what happened to the list? Are there any manager standards that they expect management to follow? Because Cynthia did not even attempt to assist us properly, apologize or even attempt to mitigate the issue. She basically told us "too bad." I have made a complaint, and if do not hear back from them soon, I will be writing a other reviews, tweeting the poor service, and reporting them to the BBB. These types of business methodologies are unacceptable. read more

If I could give half a star I would. My boyfriend and I went to replace the chain on my necklace At first the sales rep. told us it'll take about 3 weeks for the new chain to come in. We waited 3 weeks, we never received a call. We then called the store to check what was going on who ever answered said its on the way. Another week went by again with no update. Second time we call no one could figure out where our order was or find any information. we were done waiting told them to order the CORRECT item and to over night ship. Once we finally receive a call that our order is in we get to the store and they order the WRONG ITEM. Never going to this store again. Had no communication between staff or good customer service. read more

Ridiculous customer service. I got married in Sept. 2015. My engagement ring lost a few diamonds after only having it for a little over a month. I brought my ring in to get a replacement and was told 2 wks. 2 wks came and went I kept getting the run around. After about 4 wks of back and forth. They claimed it was on back order then they couldn't find it, then they didn't show me ever ordering a new one. Finally I told them I wanted my money back and I would take my business elsewhere. Miraculously now they found my ring. 2 wks ago our family was at a waterpark and I noticed my wedding band had changed color. Which means my ring was not white gold. I went into the store last Sunday. I was told well it clearly states on your paperwork sterling silver. How am I supposed to read your codes if they are numerical and nothing on the paperwork states sterling silver. Who sells customers 2 different metal types?? If my engagement ring and my husband's wedding band is white gold why would you sell me a sterling silver wedding band?? I was told they would "upgrade my ring" and give me additional discounts which was fine I was ok with paying the difference, but I had to pay for a new lifetime warranty. I proceeded to tell her that I should not have to pay for a warranty because I already paid for a warranty when they sold me incorrect product. Did I mention when I was looking at new wedding bands that their display cases are mixed white gold and sterling silver?! But yet somehow it's my fault and I should have known. I told her it was unacceptable and I wanted to see a manager. Mgr. Cynthia was not in but I could call and speak to her Monday. I call Monday Cynthia is with a customer but I assured she will call me back. Needless to say I call back Weds after not getting a phone call. I get Pam I explain the situation again and was told Cynthia can take care of me. I tell her no she didn't call me back and I don't want to deal with her. She states all supervisors are away at a conference and she will not be able to call me back until Saturday. A little far fetched considering I work in customer service and there is a manager available for these situations. But ok fine I will give you a few days to get me what I want. Considering we are only going back and forth regarding a $55 warranty. I had already agreed to the difference in price even though this wasn't my fault. Well it's now Sunday morning and still no call from Pam/Cynthia/Tonya/Erika nothing. I will be calling corporate and demanding a full refund back. This is ridiculous that they do not care enough about their customers to follow up. They def need to get people in there that know what they are doing if they want to keep their business. I have worked in customer service for 16 years and never have I had to deal with this much of a headache. Hopefully corporate can get me a resolution and also hire new people read more

My boyfriend bought a promise ring in February. We had to get it resized they told him they would call when it came in. I went in to find out about because they never called. It was there for a week the lady told me. At the end of May the band broke so they told me that they would be about to fix it and it would be fixed by today and I can check on it online. I called the store before I went in and it rang for two minutes and no one answered. I then went into the store and I handed the lady the receipt and she checked and asked did we call you? I told her told her no and that you didn't call my boyfriend last time. Her response was oh well if your machine is full then we won't call again. She also told me to call before hand next time so I'm not wasting my time. I told her I did call and it rang for two minutes. She then told me that they are under staffed for the holidays and it might come in sometime soon. The gentlemen next to me had the same issue so I honestly think that it is ridiculous. read more