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Helzberg Diamonds

2.7 (22 reviews)
Open • 11:00 am - 7:00 pm

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Above is the ring we got. Below is the example photo provided. The setting on our ring effectively DOUBLED the height of the stone.

My wife and I have been going to this location for a couple years now. I purchased her engagement ring and wedding band from them. What I want to highlight is that each time we tried working with the store, they've provided incredibly ugly settings on my wife's ring that were set way too tall to justify. At first we complained and after a long explanation from the store manager on how it looks beautiful (even though we were complaining it looked horrible, apparently her saying it looks good is enough) eventually some other person in the store told us our request was possible and he made sure it got done. A couple years later we returned to upgrade our stone. First, the store did not contact us once the job was finished- we had to call them weeks later to find out. When we picked up the ring we were devastated to find the setting was set incredibly high again. We explained the issue again and were told that nothing could be done because this was the "industry standard". We tried showing them photos of competitors, but they said the stones were smaller, even though the example photos we selected were specifically the same size. Attached is one of the comparisons. However what was most infuriating about this experience was that when the person we were working with escalated to the same store manager we worked with before, she was maybe the worst customer service representative either of us have ever worked with. Instead of trying to provide us with options, she spent the entire time convincing us how she thinks it looks beautiful and that we should agree with her opinion. What's worse is she then tried to sell us earrings to go with the ring we weren't happy with, even though my wife was visibly upset. We spent thousands of dollars at this store and they've completely mistreated what would otherwise have been lifelong customers, due to their horrible service and management. I would rate this location a 0/5 if I could. If you are considering purchasing anything from them, I'd highly recommend researching other options before doing so. Please do not support this store or their management.

Originally ring in a 7. They made it 5.5, TOO small. Got it fixed with better quality and service at 4th place in 6.25 which is perfect.
Zohra G.

I had bought a ring from a Helzberg location in Atlanta, GA about two weeks ago and bought the lifetime warranty with it just so I would never need to worry about ruining or breaking my ring and so I could size it whenever I needed. The main reason for me purchasing the warranty was because the ring they sold was a size 7, which can be pulled off my finger easily. They said I could go to any location to get it sized, even in Chicago. Now, fast forward 6 days, I go to the Old Orchard location which they said is "closing in less than a week", so they sent me to this location in Norridge. Since that was my only day that I was free, I went over and they sized me right there and I was in and out in less than 4 minutes. They (the tall man that works there) were quick and might I even say hasty in sizing and chatting. They sized me and told me I was a ring size 5.5 and even though that was my first time ring shopping and didn't really know much about it, I told them it felt snug and sounded super small. They said worst case scenario, they'll fix it again when I get it since I have the warranty. I said okay and left and knew I needed to come back for my ring in 3 days. 3 days later, I get a call from them letting me know my ring is ready to be picked up and so I go over. I try it on and this ring looks hideous. I picked out this beautiful, elegant, dainty little rose gold infinity ring with 30 little diamonds on it, and they literally gave me back this tiny, oval shaped disfigured piece of metal. It didn't even look good. I tried it on and it was super tight. This time when I was there, I had one of the best associates helping me, her name is Elise, and she gave me all the time I needed and helped me as thoroughly as she could. I expressed my disappointment and she went back to check to see if the jeweler could help fix that for me before I leave but the jeweler was gone for the day and to be honest, I would NEVER trust the jeweler here EVER AGAIN. I would never want to buy anything from Helzberg again because of this Jeweler and everybody else who was there besides Elise. At the end, they told me to just keep this ring on for a few days and see how that feels or they could hold on to it since the jeweler would be back on Monday (I was in on a Friday and then I would be able to pick up again by wednesday). I kept it on from Friday evening at about 5pm when I left the store with the ring, until Saturday morning at about 6am. I woke up with a red, swollen finger, needed to oil my ring off, and then had a throbbing finger for a little while after that. All in all, the jeweler sounded very sketchy, my ring was a complete disproportionate oval, it was dirty UNDER THE DIAMONDS when they handed it to me, and I could feel EXACTLY where the jeweler had cut my ring to size it smaller. I would have gotten better quality and better service from anywhere else, this just a disaster and a disappointment. I hate to say it, but thus Helzberg location really did put the HELL in jewelry shopping. When I pointed out all the new imperfections in my ring after having left it with this store, the manager simply told me that it passed their "quality control". This clearly states that their quality control sees nothing wrong with returning absolute garbage quality work to their customers. They need to realize and understand that as a customer, I am their "quality control". If it doesn't meet MY standards then they are not doing their job right. WORST jeweler on the planet, NEVER trust them. This was the most horrible jewelry store experience I ever had and I had to go to a totally different (which is now the 4th) location for this same ring. I will NEVER step foot in this Helzberg location again and will make sure I recommend the same to all my friends. The only reason this review got 1 star is because that is the minimum AND Elise was very clear and helpful.

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6 months ago

Terrible customer service. The lady that "took care of me" had a smart ass attitude. Don't buy from here.

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1 year ago

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1 year ago

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3 years ago

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2 years ago

Service is terrible, Manger Janet is rude every single time I've gone into the store.

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6 years ago

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3 years ago

Great service and amazing people that actually care ... I definitely recommend this place/location!

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4 years ago

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9 years ago

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5 years ago

Fantastic team at this location! Friendly & helpful! Got my rings resized & they helped find what I was looking for. Thank you!

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9 years ago

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4 years ago

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Helzberg Diamonds

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13 years ago

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21 years ago

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11 years ago

Nice place but very expensive way overpriced they do not offer any discounts , and if they do is it very little.

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12 years ago

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EcoKarat

EcoKarat

4.8(19 reviews)
4.6 mi
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WATCH REPAIR REVIEW: This place is a gem. I took 2 watches in. One needed a new battery, and the…read moreother -- a higher end Tissot -- needed a much bigger repair. Jose was great. Personable, explained what was needed and kept in touch while the repair parts were in transit. You.cant.beat a $5 battery install. I got a repair quote of $300 elsewhere for the Tissot, and EcoKarat repaired it for way less than that. Great store & service. Highly recommended if you are in Oak Park or don't mind coming to the western suburbs. (Ps Love the pup!) Also: Yelp hours are wrong. They are CLOSED on Sunday.

My partner and I are getting eloped in Vegas later this week, so we were in a time crunch for…read morewedding bands. Luckily, we found this amazing gem of a store in Oak Park. Jose greeted us immediately and helped us find the perfect ring for my fiancée. I described what I wanted for myself, and he said he would be able to customize one of the available bands to what I had in mind. One hour later, I had exactly what I was looking for. He is a fantastic jeweler! The experience was completely relaxed, and he did not try to upsell us. I was pretty nervous about cost since this is all very last-minute, but we actually came out under budget. We are extremely happy with the rings and will confidently recommend EcoKarat and Jose to our friends and family.

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EcoKarat - To all the Chicago Marathon  runners---custon-made, 14kt yellow gold 26.2 numbering with one diamond! #chicagomarathon2020

To all the Chicago Marathon runners---custon-made, 14kt yellow gold 26.2 numbering with one diamond! #chicagomarathon2020

EcoKarat - Dazzle her with a unique, dianond jewelry piece! 'Last few days to save 30% off all diamond jewelry and everything in stock!

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Dazzle her with a unique, dianond jewelry piece! 'Last few days to save 30% off all diamond jewelry and everything in stock!

Zales

Zales

1.6(19 reviews)
0.1 mi
•$$

1. Chicago stores refuse to open so a Zales customers have to travel to suburbs for service…read more2. NO Zales stores provide outgoing message when you call so there is no way to check store hours if you decide to travel to the burbs to visit a store 3. Zales.com states Norridge store opens at 11. Arrived at 11, just to be told they don't open until 11:30. Note: Hours of operation not posted anywhere outside store 4. Zales staff at Norridge location were rude and appeared to be agitated as one sales associate did not acknowledge by a simple greeting. Look at the other reviews! Visited several other jewelry stores and was very pleased with customer service. Spend your hard earned dollars somewhere else because Zales is obviously not interested in getting this great country back to work.

The customer service was terrible. I had my small dog with me and I didn't know the mall had a…read morepolicy of no dogs. When I was there to drop off the ring, I also had the dog and no one said anything or complained. I was just running jn to pick up a ring I had resized. The man working first rudely told me no dogs and I had to go without even asking why I was there. I left, but turned around and came back because I needed this picked up. He said I could wait outside while they got my order finished. Thanks for making me feel like a hassle and inconvenience. I understand that there are rules but there was no need to be so rude. Not to mention, the ring is still too big. I don't think they did anything at all. I'll go elsewhere and I recommend you do too.

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Helzberg Diamonds - jewelry - Updated May 2026

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