Great service and pricing. Very helpful and fast! I've been…read morecoming here for a few years and I am always satisfied. I have and will continue to highly recommend.

Excellent and timely service and pricing. Exceptional knowledge of vintage watches and honest.read more

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

The owner is not a nice person. I was there waiting for him to be done with another customer…read more Waiting and waiting no problem. But when they take the person who just walk in the door. Help them after I had been waiting 20min. When asked he said to me "I have only two hands". I will never go back. He was closer but from now on. I found a man off Kirchoff super nice and easy to talk to.

This is the best place for watch repairs. They do effective repairs for a fair price, all in a…read morequick timeframe. Excellent customer service as well. Good people conducting good business. Lifelong customer

I went in with an antique pocket watch that still works, but runs a little slow. I started to…read moreinquire about getting the mechanisms cleaned and lubricated so I could carry as this was passed down to me from my grandfather. The gentleman behind the counter was rude, dismissive, and disrespectful. He opened up the back of the watch, and responded to do nothing if it works. I asked if it was harmful to continue to use if it had been sitting for decades, and his response was do not use it. He said it would cost $600 to clean and lubricate it. Then he passed it over to his employee as if to dismiss me and instructed me not to wind or use it. I told him I wanted to carry it and the cost wasn't an issue. But I did not care for his demeanor! He has no customer service etiquette and should not be in contact with customers at all! At this point I determined not to give him my business. I would not recommend this business to anyone!

Roberto is a "gem!"…read more He completely transformed a ring for me. His shop is uniquely qualified to do jewelry repairs in~house as well as to design & build completely custom pieces. Highly recommend.

I lost small diamond on gemstone ring, that Roberto fixed beautifully including damaged prong. This…read moreis old school jeweler that fixed onsite at fair price! Definitely will be my new go to jeweler of the neighborhood.

I recently proposed & the ring I bought (From Macy's) was the wrong so I went to R&H to get it…read moresized. Brandon was the first associate to greet me & was very helpful in helping us get a good deal on the ring re-sizing. We actually had gone to every jewelry store in the mall & even though some were cheaper we decided we wanted to just work with Brandon. He was nice enough to call a few days later to inform us that there was a slight possibility that the jeweler could have an issue with sizing that could end up causing curvature in the ring. I'm sure at some stores because it's a slim chance they may just do it anyway to make the sale, however Brandon took the time to let us know. Due to this issue with the ring we decided to just return it to Macy's. Brandon was so friendly & helpful that we wanted to get our replacement ring from him instead of Macy's. When we returned we looked at a few rings but could not decide on anything just yet & wanted to shop around. Brandon did not pressure us in the least bit & explained that he knows how important it is to shop & compare to ensure we find the perfect fit. We went all over the city to various malls & Jewelers to weigh our options. After a long day we were ready to just be done so we went to an R&H store in another mall. They ended up showing us the perfect ring, but they were extremely pushy & almost trying to force us to make a decision. After that we decided that we would get that ring....but at Brandon's store at The Hip. If anyone deserved the sale it was him. So even though The Hip is very out of the way for us we ended up calling Brandon with the SKU Number for the ring & he immediately located it & was able to put it on hold. When we went back he got us taken care of instantly. Overall he made a very stressful, but important task as easy & enjoyable as possible. We now will have always have a wonderful memory surrounding purchasing the engagement ring to last a life time. We even invited him to the wedding. Prior to this ring I'd never bought fine jewelry before but I may start just so Brandon can get the sales! As someone who has worked in customer service for over a decade in management, his skills with customers are outstanding & I hope he is sufficiently appreciated & rewarded for what he does! Thanks Brandon! :-)

If i could give them 0 i would. First i was pressured by Sergio to get the rings i even went back…read moreto try and return them but was told i missed the deadline and Sergio no longer worked at the woodflied location i later lost my job and was unable to make the payments. They are now taking me to court for $2500 for a rinf that was appressed for $150 when i went to get it checked this company really has nothing better to do when i asked to be put on payments, they said it was to late they were taking me to court. I WILL NEVER SHOP AT THIS LOCATION OR ANY OF YOUR LOCATIONS, TRASH JEWLERY STORE.

Free parking (for 3 hours anyway) will start again on Wednesday, tomorrow, per this announcement:…read more https://www.dailyherald.com/20260810/retail-and-shopping/after-backlash-rosemont-mall-reverses-pay-to-park-policy/ Thank you for making this sensible decision and it was really the only way to go. Thanks also to Yelper pal Rachana for personally informing me of this headsup too!

This mall is tiny. Not much of selection. Parking is not free by plate. They will automatically…read moreread your plate. You still need to go to app and paid. The mall has two floors. The store selection is limited. Sak Fifth Avenue is the larger store. They do have Nike, Gap, Victoria Secret and more. The mall does have a food court. They do have high end stores upstairs. To complete the mall is less than one hour.

I love, and more importantly TRUST, these family jewelers. I used to work with the dad, Jose at…read morethis location in the city. Now a lot of that customer interaction comes from his son Michael, but Jose always pops out to say hello and catch up a bit. Easy parking out front! GPS took me right in the parking lot They fixed one of my pieces on the spot and the rest of my repairs (ring sizing) will be ready next week. While I was waiting, I shopped around. Their pieces were reasonable and the inventory wasn't overwhelming. They also have a free pieces in sterling silver with CZs. Take my recommendation and make this YOUR family jeweler.

I recently moved to Chicago from Hawaii and in the move, snagged my engagement ring on my sweater…read more The prong came slightly out and drove me up the wall because I could feel it pressing into my skin. I called Ethan Lord based off of the Yelp reviews and they directed me to General Design Jewelers since they couldn't repair a ring that wasn't theirs. Michael from General Design Jewelers answered my call immediately and said they would be able to help me. They take walk-ins and were able to see me the same day. I didn't know what to expect being new to Chicago and all...and General Design Jewelers set such a high standard! Michael fixed my ring in less than ten minutes and when I tried to pay, he said it was complimentary since the job was so simple. The jewelers also cleaned my wedding band as well. I'm grateful to have found such a well-mannered family business and will bring all my jewelry maintenance to them. Thank you General Design Jewelers!

My boyfriend Iouri works at Glezer-Kraus and during his weekend visits he would always look at my…read morefather's watch and say maybe you should restore this watch. Since my father passed away, the watch has just been sitting around. He also told me about the history of this watch (Orfina) and it has a lot of sentimental value to me. Since I live in Wisconsin, I was not familiar with Glezer-Kraus. But during his weekend visits to Wisconsin, he always said I should think about restoring this watch and I could actually wear it. Many parts had to be replaced, but I would only trust such a watch with a fine place. I was very reluctant to part with this watch for sentimental reasons. Glezer-Kraus did an outstanding job in restoring a piece of my family history. Even if you don't live in Illinois, it's worth the extra effort (for me it was conveniently dropped off and picked up by boyfriend). Highly recommended. https://decadentlife.net/

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Will definitely purchase more jewelry from that store. Lady was very kind and helpful. She has very…read moregood knowledge and is honest.

This is where a Polish man that looks like a Santa has a watch and jewelry repair workshop and can…read morefix almost anything. I come here when I need a new battery in my watch or like recently when I needed to resize a watch that I just bought. Quick on the spot repair and fair prices. I would not go anywhere else. Highly recommended for all your jewelry repair needs. By the way, the location is actually 6006 W. Irving Park Road, Chicago IL 60634