Donna was outstanding. She listened to what I was looking forward and helped me find exactly what I…read morewanted

My fiancé and I met with Donna at DaValle Jewelers and she was absolutely incredible and extremely…read morepersonable. We were so impressed with the selection that she provided us with and more importantly, the value and experience we had with her. We will definitely be seeing her for all of our jewelry needs!

Peter is the best a real professional! My wife adored her custom ring that peter designedread more

Best jeweler ever! Friendly, knowledgeable and fair prices. I highly recommend RJP.read more

I recently proposed & the ring I bought (From Macy's) was the wrong so I went to R&H to get it…read moresized. Brandon was the first associate to greet me & was very helpful in helping us get a good deal on the ring re-sizing. We actually had gone to every jewelry store in the mall & even though some were cheaper we decided we wanted to just work with Brandon. He was nice enough to call a few days later to inform us that there was a slight possibility that the jeweler could have an issue with sizing that could end up causing curvature in the ring. I'm sure at some stores because it's a slim chance they may just do it anyway to make the sale, however Brandon took the time to let us know. Due to this issue with the ring we decided to just return it to Macy's. Brandon was so friendly & helpful that we wanted to get our replacement ring from him instead of Macy's. When we returned we looked at a few rings but could not decide on anything just yet & wanted to shop around. Brandon did not pressure us in the least bit & explained that he knows how important it is to shop & compare to ensure we find the perfect fit. We went all over the city to various malls & Jewelers to weigh our options. After a long day we were ready to just be done so we went to an R&H store in another mall. They ended up showing us the perfect ring, but they were extremely pushy & almost trying to force us to make a decision. After that we decided that we would get that ring....but at Brandon's store at The Hip. If anyone deserved the sale it was him. So even though The Hip is very out of the way for us we ended up calling Brandon with the SKU Number for the ring & he immediately located it & was able to put it on hold. When we went back he got us taken care of instantly. Overall he made a very stressful, but important task as easy & enjoyable as possible. We now will have always have a wonderful memory surrounding purchasing the engagement ring to last a life time. We even invited him to the wedding. Prior to this ring I'd never bought fine jewelry before but I may start just so Brandon can get the sales! As someone who has worked in customer service for over a decade in management, his skills with customers are outstanding & I hope he is sufficiently appreciated & rewarded for what he does! Thanks Brandon! :-)

If i could give them 0 i would. First i was pressured by Sergio to get the rings i even went back…read moreto try and return them but was told i missed the deadline and Sergio no longer worked at the woodflied location i later lost my job and was unable to make the payments. They are now taking me to court for $2500 for a rinf that was appressed for $150 when i went to get it checked this company really has nothing better to do when i asked to be put on payments, they said it was to late they were taking me to court. I WILL NEVER SHOP AT THIS LOCATION OR ANY OF YOUR LOCATIONS, TRASH JEWLERY STORE.

Ok...update. It did FINALLY come in today. David has been a pleasure to work with. And Nadia and…read moreJennifer were very nice. They're going to set our diamond with the custom order band while we wait. I still wouldn't recommend ordering something through special orders. But, in in the end we are very happy with the ring. I can't give five stars since we had gone through what's mentioned below, but they did their best to right a wrong. It makes me very upset to write this review, but perhaps I can prevent others from what I am going through. My fiancé proposed to me on the Tuesday before Thanksgiving with his mother's ring. We needed to at the very least get it resized. We decided to get a new setting for the diamond. About two years ago my own mother did the same for her ring from the 1980s. She loved Helzberg and had great service there with Nadia. So naturally, my fiancé and I went there since we were in need of the exact same service as my mother. When we arrived, no one greeted us (Nadia was kindly helping another customer). We had to walk up to the counter and Jennifer looked a little blankly at us and asked what we needed. I explained we got engaged two nights before wanted to reset the ring. No congratulations, no "what is your ring now?" No nothing. Just an "okay." I asked to see what they had in rose gold. She answered "Not too much, but here's one." I said it was nice but I wasn't sure if I loved it. She then asked if I wanted to then buy it. Um. No. I asked if they could order any settings for us and that we wanted to stay under $1000. So she takes me to their website and shows me rings over $1000. There was one that they had the comparable ring in store in yellow gold and decided it was worth the sacrifice to spend a little over $1000 for. She went to order it, but there were computer problems (i am guessing???) and another associate came over. No introductions nothing. So at this point we are all standing around a little awkwardly. Finally she says, "Sorry it is giving me trouble on ordering this." Ok, still willing to let it go because computers can be glitchy. Fine. Move along, right? NOPE! She tells us it will be at the most 2 weeks to order and then once it is in 4 days to reset. Then we are asked to pay in full. Which isn't a problem, but looking back, we would have preferred a deposit since it is two weeks later and the manager is trying to track down our ring. I guess we are the fools for going through with the transaction. Ok - so today, still no ring and no call on the status of it. I'm sorry, when we spend over $1500 on a ring and it is not at your store when you tell us it would be, we expect to know something about it. My fiancé called today and spoke with David who said he would look into it and call back. I was getting so upset I knew I had to call and let my feelings be known. Jennifer, of all people, answered. When I asked to speak with a manager I was given David. Who referenced the store manager in our conversation, so maybe there are multiple managers? Or I was falsely connected? David said, "though there is no defense, in our defense things can lost and it is the holidays. Typically you can only order this ring and deliver it to your house. It is not often delivered to a store." Okay - so I guess people buy thousand dollar rings without ever seeing them. Ok fine - maybe they do. It should be in by next Friday - an entire week later than the "latest date" we were given when we purchased it, IN FULL. We are going to see if we can get a credit, our money back or dispute the charge. When I spend thousands of dollars on our wedding rings and pay in FULL, I expect some sort of customer service - even if it is poor. But we did not get any customer service. Clearly, they do not need your business, so go find another jeweler for your fine jewelry needs.

Disappointing Experience - Exceptional Service Next Door at Kay…read more My partner and I visited Helzberg Diamonds to choose our wedding bands, a moment that should have been joyful. Unfortunately, we were completely ignored from the moment we walked in. It felt very much like we were overlooked based on our background as people of color. There were two employees present. An older gentleman was working there and helping another customer, but he never acknowledged us or welcomed us into the store. Meanwhile, the female employee was on the phone, hung up, and immediately answered the next incoming call instead of greeting us. At that point, we decided to leave. As we walked out, we politely but firmly let them know they had terrible customer service. We walked right next door to Kay Jewelers, and the experience was night and day. The team at Kay treated us with the utmost respect, provided wonderful customer service, and we proudly purchased our wedding bands from them. We highly recommend taking your business where every customer is valued equally.

my fiancé got me a custom ring from ecoKarat, I LOVE it. my fiancé and i had gone to many ring…read moreplaces and this place was small but jose was able to give us everything we wanted and under budget. i 10000% recommend coming here and working with jose. it was a two week process but so worth it.

I brought my diamond bracelet to be fixed because the clasp was not working properly. He charged me…read moreeven though he did not fix it. When I went to pick it up I thought he had repaired it but later saw that nothing was done! Plus he lost one of my diamonds in his cleaning machine and did not offer me anything when it was his fault! Ripped me off when I sold my sterling silver necklace to him. This man took full advantage of me. Unfortunately I cannot in good conscience recommend that you give any of your business to this crook!!! Here is my advice should you be considering buying anything from him or trusting him. Run like your the last two monkeys boarding Noah's Ark and it's starting to rain!! No no no!!! Absolutely not!!!

Roberto is a "gem!"…read more He completely transformed a ring for me. His shop is uniquely qualified to do jewelry repairs in~house as well as to design & build completely custom pieces. Highly recommend.

I lost small diamond on gemstone ring, that Roberto fixed beautifully including damaged prong. This…read moreis old school jeweler that fixed onsite at fair price! Definitely will be my new go to jeweler of the neighborhood.

I needed new batteries replaced for several wristwatches. This was so quick & easy at Jewels by…read moreStelios! Not only was the job done quickly & right there in front of me but it was also a good price for the service. Pleasant conversation throughout my experience with the woman was the cherry on top. I highly recommend this local business and plan to return.

My father in law brought in his watch (Rado) to inquire about adjusting the brace. The owner (old…read moreman) ended up taking it to the back and breaking the brace. Mind you there was no mutual agreement for the adjustment yet since price inquiry wasn't made yet. The owner then proceeded to give the broken brace back to my father and stated that he can't do anything about it because the clasp is made out of titanium and he can't fix it. We then asked him to replace the brace since he broke it but refused to do so stating he is not liable for what happened. This idiot just broke it by trying to adjust it without my father's consent! Police was called but was advised to go through legal litigation. This was pure BS by this jewelry store. We'll we just decided to leave it in God's hands.

Going on week 3 to get a ring sized? They 'thought' I had already picked it up? Plus told I would…read morehave to wait another week? I have a TON of jewelry, never have I waited this long for a ring sizing. First time we have tried Zales, and probably the last. Would have given it only 1 star, except the ring IS beautiful.

1. Chicago stores refuse to open so a Zales customers have to travel to suburbs for service…read more2. NO Zales stores provide outgoing message when you call so there is no way to check store hours if you decide to travel to the burbs to visit a store 3. Zales.com states Norridge store opens at 11. Arrived at 11, just to be told they don't open until 11:30. Note: Hours of operation not posted anywhere outside store 4. Zales staff at Norridge location were rude and appeared to be agitated as one sales associate did not acknowledge by a simple greeting. Look at the other reviews! Visited several other jewelry stores and was very pleased with customer service. Spend your hard earned dollars somewhere else because Zales is obviously not interested in getting this great country back to work.

Have been a loyal customer for years, always happy with my purchases . Grace gives the best…read morecustomer service for all her clients, beautiful jewelry for every occasion .Would Highly Recommend to everyone

Took in 4 watches for batteries. The next day 2 didn't work. I go back and he tells me something…read morewrong with the watches and he can't do anything. The owner is grouchy and not accommodating. Steer clear of this ripoff place. He could have refunded me but he didn't even offer.