Positive experience start to end. My salesperson asked a few questions, had me try two mattresses…read moreto determine soft or firm than led me to the mattress I wanted in my price range. Two days later the mattress and base were delivered by a team that were professional. In less than 30 minutes the old mattress was gone (up charge fee) and the new one was ready for use. They were an hour ahead of the scheduled two-hour window which worked good for me.

What a great Labor Day Sale! Jim is a fantastic manager!…read moreHe found the perfect solution for our mattress situation- my husband wanted a soft mattress and I wanted an extra firm mattress. Awesome deals and great investment! Quick Delivery too! Thanks, Jim!

Eve was great! She was helping two other people, me, and answering the phones. She kept an amazing…read moreattitude and professionalism the entire time. Every store wishes they had someone like Eve working. She knows her stuff, is kind and just lovely to work with. My new mattress is on its way and since I bought a box spring and mattress, they will haul away 2 items. And they will price match and do a free exchange for 4 months. Yep, I'm happy.

Was in search of a mattress in a certain price range and found it! Very knowledgeable staff, not…read morepushy, and great deal! Totally recommend this store. Also, delivery was great! They were there when they said they would be, removed old mattress and even helped put on new bed skirt before putting new mattress on bed......we couldn't be happier and have been sleeping wonderfully.

If I could leave more than 5 stars, I would. Greg was incredibly helpful throughout the process of…read moreselecting a waterbed. I love the quality of what I bought! Greg's set-up instructions were super clear. He followed the process all the way through ordering and shipping, making sure that I had everything I needed after delivery and was sleeping comfortably. Boy, am I. Best mattress I've ever owned and best customer service in any industry I've ever dealt with. Thank you, Cain's!!

I love this store! We bought a waterbed from them several years ago and it sprung a leak recently…read more They came over right away and spent over 3 hours fixing it and putting everything back together. I love this bed, it is like sleeping on a cloud! If you are in need of a bed, I highly recommend Cain's! They have great prices, outstanding customer service and they are just really good people! Give them a try, you won't be disappointed!

I did a long distance purchase for my sons house in a town near Alton Refrigeration , set up…read moredelivery etc with a rep there and everything was great. I've bought many things over the years and these folks are the best, bar none!!

Wow! I am surprised by the negative review. We have purchased several appliances and furniture from…read moreAlton Refrigeration and have never had a bad experience. The sales team is knowledgeable. The service staff is professional and well trained. I would highly recommend them

Very well stocked location. They have everything you can imagine here. Staff were friendly, and…read morebusy restocking the shelves. It can be a little disorganised, but staff is and was busy trying to reorganize the shelves with new stock. Plenty of parking outside. Prices are generous.

Grand opening. This is a bargain center store. Located in a busy shopping center, parking is ample…read morebut first come first serve on spaces. Upon walking in store is huge, spacious and plentiful. So many directions to venture in. Variety of items . Well lit , open floor plan, put you in mind of a mini warehouse. They sell absolutely everything!!!This could be your one stop shop if you navigate with great precision. Laminate flooring pieces , mattresses, rugs, food, clothes, shoes, home store , gardening, patio , yard, electronics etc... prices are reasonable. Staff is friendly, helpful and attentive to your shopping needs. I hope this energy stays for years to come. Store hrs attached below. I will come again I'm sure. Until next time....

Just bought a leather sectional here. Great labor day sale. We found the exact same couch for…read morethousands of dollars less than Mueller Furniture in Fairview Heights! Quick delivery

A little under 5 years ago, we bought what was supposed to be a higher quality sectional couch from…read moreKettle River. The salesperson talked us into the protection plan. Fast forward 4.5 years, the couch looks terrible as it's losing its shape and falling apart. Last week, one of the pillows ripped off the back of the couch and we subsequently submitted a protection plan claim. The claim was quickly rejected and so I called the Kettle River Manager. She said it was declined because it was wear and tear over time.. most likely because a pet was sitting on it and it caused the issue. We do have a dog, but it definitely has never sat on the back of the couch. She then tried selling me on using their furniture repair tech (which I'd have to pay for). I obviously declined. Fool me once, shame on you. Fool me twice, shame on me. What I've gained from this experience is Kettle River doesn't expect your furniture to last more than 5 years and even if you purchase a protection plan, they will most likely reject any claims.

Used to live in Edwardsville, IL a few years ago and was back visiting family. Stopped by Ashley…read moreFurniture about a week ago to see what they had. They were not here when we lived here. Fell in love with the Darshmore recliner. Very comfortable and it fit me perfectly. Could have sat for hours. Too bad I couldn't take it back home to Georgia with me. The staff there is very friendly and helpful. If you need help I would suggest asking for either Cathlyne, Kelsey or Cierra. So ... stop by Ashley Furniture!!

if I could leave a 0 star I would. I purchased $6478.45 worth of furniture including the 5 year…read morewarranty. Called prior to my warranty expiring to use, and was told the company did not have anything on file for me. Since then, my warranty has expired, leaving me with store credit. I have called dozens of times, speaking with different people each time who create cases regarding me wanting my $699.99 back in full due to them not honoring the warranty I purchased. They have essentially stole $700 from me and have given me the run around, told me I would be contacted, and it's all been lies from Ashley. They are now saying since it the warranty had expired, there is nothing they will/can do and in store credit is the only option I have. Do not buy the warranty from this company, total scam.

Once again, this Wal-Mart came to my rescue. I had been to local liquor stores and no one had Topo…read moreChico. I needed it for an upcoming party, because one of my guest uses as a mixer. Luckily, when I shared with the guest I was having a hard time finding it, she told me Wal-Mart is where she always finds it. So I did a quick google search and my Godfrey Super-center had it in stock. The stars were aligned and I lucked out, getting the last box of 12. While I was in the store, I noticed a sale on lemons. As I strolled through the produce department I saw good prices on limes and oranges, too. So, I went ahead and grabbed all my garnishes for my party. The reason I removed a star is, the store could have used a good cleaning and at check out they do not have "tap" as an option. Update your, Point of Sale.

always good customer service, no matter if in store, delivery or pickup, prompt, have what I need,…read moreemployees are courteous. Store is clean and organized, I am not sure where these reviews from people who dont' live here come from.