This organization should be ashamed of their selves! My family is not from Houston but a situation…read morehappened with one of my very close relatives that currently lives there. It took me days to encourage this family member to use her local resources to get some help with a situation that happened to her. She even had a terrible suicidal episode that morning because of her PTSD from what happened to her. She finally took my advice and contacted this organization 24/7 hotline. She was laughed at on the phone and was discouraged from reporting her incident. The night shift "supervisor" scheduled her an appointment with a counselor on November 10th to receive some help. That's 10 days later from the date of the phone call. Is that protocol? Is that how you are taught to assist your community members? I decided to call the hotline to speak with a supervisor, but I was met with the same lady. She refused to even provide her name to me so I can properly report her conduct on the phone. I'm not having to stay up tonight to sooth my relative from her experience and encourage to still report her incident. I hope no one has this experience and I hope this organization is shut down for a lack of knowledge and care for their community members. One word, DISGUSTING.

After working as a sub at the holly hall safe house and bringing classroom supplies, gifts and…read moreclothing donations, I saw the need and the benefit that community donations bring to the population served specifically at this location. After my assignment, I was told to bring the car load full of quality donations of children's books and clothing collected from homes in Bellaire (very affluent community in Houston). So I did. Or at least tried to. I walked into the main offices on Waugh and tho I was standing right at the reception window, 18" from some woman sorting mail, I was never acknowledged and it wasn't until another woman came in who was then helped before me, was I told in a dismissively contentious way that only new stuff was accepted. I wasn't asked if my stuff was new, despite 4 full boxes being exactly that, so I took the stuff to The Cottage Shop that serves The Women's Home instead. In addition, my mother tried to partner her non-profit Daughter's of the British Empire with this organization and attempted on 6 different occasions via phone email and letters to offer this group a lump sum cash distribution from their annual fundraisers which would have been over $5,000 but never once received any follow up. As a teacher in Houston ISDvery familiar with the social services offered to my students, I will never again attempt to work with or help this organization for its totally offensive treatment of me and it's disregard of cash donors.

For over three years, my family and I have been dedicated to volunteering and donating to…read moreGracewood. Every moment and every item contributed has been incredibly rewarding. My appreciation extends to the amazing staff, volunteers, and, most importantly, the families we have the privilege to serve. Thank you, Gracewood, for being a phenomenal organization.

I do not recommend this place is a scam, I msg their place couple times and they never got a =n…read moreanswer , I will not spend a penny here

Why would this dump still be running? There are better options! An ice pick in the temple would…read morebe better. This place is nothing but a low class dump with stong attempts at painting itself as legitimate to pan handle funds.

100% care and shelter for homeless and disabled elderly residents who need assistance to survive…read moreand thrive without a home

If you are looking for a safe environment that will help provide spiritual and natural growth this…read moreis the place. Mrs Ruhamah goes beyond for the women at Keturah's Haven. If you are just looking for a place to sleep this isn't the place for you. If you want to be challenged and transformed this is definitely the place for you.

They act like they're God and try to dehumanize you. Has no sympathy. Try to make you bow down and…read morekiss their feet for doing the bare minimum. Will send the mail that you need back if you leave because of being bitter. Told me she doesn't care I havent slept in two days prior to coming due to being on the streets and I must get up on her time. Her creepy husband called me "not very sharp" because I told him I couldn't talk and needed to have a meeting with my social worker . (Wanted to continuously talk about me not submitting to humility) if you're traumatized please do not come . Everything that they do here you can find better else where or do it yourself.

I am a volunteer for Sunday's community meal. This is an outstanding charity that assists many…read morehomeless people. I highly recommend Helping Hands for people looking for volunteer roles.

I have only been going to this place for about 2 months at first everything seemed great I got the…read morehelp that I need it especially when it comes to mail being homeless getting your mail is tough so I go in I meet the director Randi Lewis at first I thought she was a good person with a good heart well people can easily be the wolf in sheep's clothing and I found that out very quickly with this director I'm currently on disability SSDI and SSI well I needed a new mailing address and she was willing to help me out of course having everything I already had insurance food stamps and everything else I didn't really need to do any of their programs and she knew this well as time went by I have noticed that these volunteers seem to lack normal human traits not being professional but being human if you're going to volunteer to help people then at least be human enough to introduce yourself to people instead of walking around like a bunch of retards the way these people act but that's besides the point I gave Randi my opinion about my experience and I guess she didn't take it very well being a director she should be biased when it comes to complaints and giving ideas I thought everything was great this woman claims that she's a friend to me when I don't even know her at all she doesn't talk to me perfect example yesterday I come out of my Uber there she was she didn't even look at me she didn't even greet me which is fine by me I don't have time for fake people well yesterday I lost my mailing address because she can't force me to join the programs and started using my mail as leverage against me for not joining the programs which is okay I have proof of everything that I say to begin with I will be making complaints to every entity that has to do with this homeless organization I highly advise that if you need help do not come here these people are highly retarded very unhelpful and they only care about one thing getting your signature so they can get money for a tax write-off I got plenty of proof of everything so I'm not worried about what these idiots have to say about me

An amazing organization that does so much good for the Houston area. It is a very easy process to…read morecome volunteer a few hours here as either an individual or group; I highly encourage you to volunteer at least once to see how such a large food bank functions. I have volunteered in their sorting room and packaging area, both are a lot of fun and, full disclosure, can be hard work - but it is so rewarding! Large parking lot on site. You are not allowed to bring anything in to the volunteer areas with you, so they have lockers to use for free during your shift.

The volunteers and staff are all knowledgeable and friendly. There's many different ways that you…read morecan volunteer. I do wish they had more options for people who can't stand for 3-4 hours. There's also a bit of concern in the meat packing when it comes to safety. Definitely wear comfy shoes and be prepared to do a lot of walking and standing. Great organization!

I'm not homeless but I knew someone that was and if anybody looking for a place to get a home…read morecooked meal this is the place and this is for the needed not the greedy so please if your not in need or homeless don't go cause you would be taking out of people mouths who doesn't have it like that

My husband and I who are homless like what thiss place has to offer the homless people we all…read moreappreciate what they help with. We are ddisapOiNted that they don't crack down harder on Theft. They utalize the cityy cops; but they fail to have the cops to issue tickets for offenderrs if theft. My husband and I did bring the matter up to a worker there aabout our charging sstaatuon being stolen n and our Zte tabLet stolen out oof our back pack while duriing lunch. They hAve security cameras in place but why have them or the cops if they are not gonna help those that nneed order and from this kind of crime from occurring?? Thanks for reading.......

Very nice and gracious staff! The home and family space is extremely clean. Locations are…read moreconvenient and the cupboards are stuffed with donated foods.

Houston and the rest of the country could use more places like The Ronald McDonald House. I…read morerecently went on a tour of the facility as a potential volunteer and I was blown away by what they do. The Ronald McDonald House is an extremely low cost ($25/day) facility for families of pediatric patients undergoing treatment in the Texas Medical Center. The facility provides housing to patients who are undergoing treatment at several hospital including MD Anderson, Texas Children's, Memorial Hermann, etc... Priority housing is given to patients undergoing cancer treatment, but many different families stay here. This is so much more than a long term hotel. There are community rooms, computer access, playrooms, outdoor playgrounds, community kitchens, laundry facilities, and more! They even have special kitchens for transplant patients to store their food. Most days of the week, volunteers bring and serve food to families staying here. Best part of the whole place? The house dog, Mogie. Mogie was running around, playing with kids, and was putting a smile on everyone's face. Pet therapy is so important for patients and their families. Mogie was so cute, I wanted to scoop him up and bring him home with me! For $175 a week, a family can stay here, get free shuttle service to/from hospitals, and enjoy many free catered meals. I can't imagine how important a facility like this is when you are from out of town and your family is devastated by a life threatening medical diagnosis. I can't wait to start volunteering here! If you are interested, check out their website: http://www.rmhhouston.org/Volunteer/