My mother and I have frequently experienced rude and unprofessional treatment by volunteers at this location. I previously filed an internal complaint regarding a specific volunteer's conduct named Don. This was my complaint within the location about two months ago: "I am very disappointed with the way this food pantry is being handled by a Volunteer named DON. We have been coming here for a long time, and every single visit is marred by the behavior of a staff member named Don. Don is consistently disrespectful, particularly toward individuals who are not fluent in English. It is heartbreaking to see people in need being treated with such hostility. I have filed formal complaints with management, but absolutely nothing has changed. A place meant to help the community should not tolerate someone who treats that same community with such prejudice and disrespect. You need to look into removing him,I hope the members here see his behavior and do something about it immediately". Since that time, we have been characterized as "difficult" by other staff members. Today, we were informed that our cards have been revoked and we are no longer allowed to receive food at this site. We believe this is direct retaliation for voicing our concerns and constitutes a discriminatory practice.
We are asking that the Houston Food Bank investigate this partner agency's conduct and their process for revoking service to families in need especially a pregnant mother in need. Everyone deserves to be treated with respect, regardless of their circumstances. read more