Extremely Disappointed With Our Stay at Wyndham Grand Rio Mar…read more I am extremely disappointed with our experience at Wyndham Grand Rio Mar. We stayed from July 21-29, and what should have been a relaxing family vacation turned into a stressful situation that affected several days of our trip. The morning after our first night, we noticed what we initially thought were mosquito bites. However, over the next several days, the bites continued to worsen and appeared in clusters, covering areas of our legs, back, and buttocks. We became concerned that we may have been exposed to some type of room infestation and immediately reported it. I reported the issue around 7:30 AM to front desk clerk Ana. Unfortunately, the response was simply to request a deep cleaning of our room. By approximately 3:00 PM, our room still had not been addressed, which was extremely frustrating considering the seriousness of the situation. The room involved was 3010, and I strongly recommend that future guests thoroughly inspect their beds and rooms before sleeping. A front desk manager, Nick Lamboy, who identified himself as a manager, was extremely unprofessional during our conversation. Instead of showing concern, he argued that the bugs found in our room were not bed bugs according to Terminix, stating they were "no-see-ums," which he described as typical in Puerto Rico. I was born and raised in Puerto Rico and had never experienced anything like this before. The hotel provided me with a typed letter from the company stating only that they were not bed bugs, but it did not clearly explain what type of bugs were found in our room. However, if they were not concerned about an issue, it was confusing why Terminix sprayed both beds with chemicals and why the hotel offered to wash all of our clothing before moving us. We were moved from our original pool/ocean view room (3010) to room 3015, which had a rainforest/front-of-hotel view. While another front desk manager, Krysia Ramos, did remove the resort fees from our stay, she stated we were still responsible for parking fees. This situation interrupted approximately three days of our vacation. We spent valuable vacation time driving around Rio Grande and Fajardo searching for places to wash our clothes because we were worried about potentially bringing anything home with us. Security was called and took photographs of the bites and also documented black specks found on the bed. I will be including pictures of the bites so future guests can make their own judgment. After reading additional reviews, I noticed other guests have also reported concerns regarding bugs. I strongly encourage travelers to read both the positive and negative reviews before booking, especially when choosing a resort that advertises itself as a 5-star property. I also requested to speak with the general manager and sent an email regarding this situation, but I never received a response. For a resort that considers itself 5-star, the lack of urgency, communication, and customer service was extremely disappointing. A true luxury property should handle a situation like this with compassion, transparency, and immediate action. Unfortunately, I would not return to Wyndham Grand Rio Mar, and I will be sharing my experience across social media platforms so other travelers can make an informed decision. Very disappointed.

It's a bustling little world on a remote-ish beach on the east side of Puerto Rico. Room was…read moreimmaculate. Love the in-room espresso. Shower was walk in and big enough for more than one person. As busy people who don't get a lot of breaks and don't trash our room, we keep the do not disturb on for days at a time. Often that's not respected, but here we didn't get any push to make up the room. Loved the beach. A clean strip of sand for miles in each direction. Not enough waves to surf, but can't fault the hotel for the weather or season. A little walk west is a protected bay where the water is as calm as a bath tub. Some folks were surf casting, but my Spanish failed me when asking what they caught. Pools were great. We spent a lot of afternoons at the adult pool. Got through books, hung out in the hot tub, took some trips down the water slide. Service could be a bit slow, but it's a tropical pool under swaying palm trees not McDonalds. Gym had machines that worked and dumbbells up to 50lbs. Would have been nicer if they went higher. Food is the real weak spot. If you are content with just fried food then you'll be fine. We're not. Options were sparse, just a salad at some of the places. And it's not nearby anything, so any other restaurants are an Uber away. Uber works, but can be spotty. There are a few easy fun places to hop to nearby. El Yunque is a rainforest with well organized tours through the canopy and nature. Luquillo is a beach with "kiosks" aka tchotchke shops and restaurants.

Traveling on a budget but want to be on the beach? this place is for you :…read moreI had never stayed at Luquillo Sunrise Beach Inn before, but it had been on my list for quite some time. I've always wanted to spend more time in Luquillo, and after seeing the consistently high ratings on Expedia and TripAdvisor--along with its beachfront location--I decided to give it a try. The property itself is older, but don't let that deter you. The rooms were exceptionally clean, comfortable, and well-maintained, which made for a very relaxing stay. I loved the balcony and watching the ocean from so close! Beautiful sunrise too. Check-in is more laid-back, so don't expect a traditional front desk experience with someone always present. That said, the communication was excellent. I really appreciated that they reached out via text ahead of time to ask about my arrival--it was a thoughtful touch. I arrived earlier than the standard check-in time (as I had mentioned), and there were no issues at all. When I rang the bell, a staff member promptly came out to assist me and greeted me with a warm smile. There's also a very popular restaurant and bar on-site with an amazing-looking menu. Unfortunately, we didn't get the chance to try it this time, but it's definitely on the list for our next visit. The location is another big plus--easy to find, right on the beach, and conveniently close to a Walgreens and other nearby beaches to explore. Overall, this was a great experience, and I would absolutely stay here again. Thank you for a wonderful visit!

King room 3rd floor. Excellent view, helpful staff. The area has many good eating/drinking options…read morewithin walking distance. Diane, Cassandra. Bed was ok, pillows uh. Chairs,towels, boogie boards free to check out at office. Safe and secure area barefoot walk to the beach. 45 minute drive from Sju

This was a very nice resort. It is near El Yunque National Forest. I had a studio and it was very…read moreclean and spacious with a balcony. The resort is located on the beach which is very nice and the chairs and umbrellas are free. There were two pools and one had a swim up bar while the other had a huge waterslide. I did not eat at the resort since I had a rental car and ate in the surrounding area, but there were several restaurants at the resort to eat from. I did have drinks at the swim up bar and the Pina Coladas were very good. The staff is amazing. They are very courteous and hardworking. There were activities by the pool and the atmosphere was very relaxing. I will come back here again. There is a $20 a day daily parking fee. Valet is more expensive.

Honestly this place kinda blows. We got there at 1:30pm and checked in. They said our room wasn't…read moreready which I wasn't to worried about since check in was 4. However they said it would be ready for us in an hour. Didn't receive a text so we went up to the desk at 4pm and it still wasn't ready. 15min went by and still nothing. Room wasn't ready until 4:30. Drinks are outrageously priced. Everything in the store, food wise has no prices. I paid $40 for 2 waters and 2 granola bars. Absolutely insane. The water pressure in the shower is awful it's either dribbling or you have skin ripping pressure. Also the Thermostat broke as well. They did get that fixed fairly quickly. Bugs in the pools and hot tubs. $16 drinks with like no alcohol. You also have to pay $20 a day for parking. Would not recommend

Not giving any negative stats here. Low priced , free breakfast, free beach chairs for the beach,…read moreand great customer service. Was very happy staying here. The rooms were clean, and all went super well. For the price I was very pleased.

currently staying here right now and will be staying for the next 8 more days. so far i hate it!…read moreFirst we check in the front desk is like whatever not really friendly at all we check in around 11:30pm. I booked this hotel through Capital One app which is 3rd party. I used my 140k miles (points) on top of paying another $662 plus during check in another $733 this place is pretty expensive and so far for me is not even worth it yet. We got in the room the room size is ok. has a small closet. microwave and fridge. the AC is not strong enough so far we been sleeping sweating every night. I cannot sleep so uncomfortable. The only good part about this hotel is that across the street is the beach. but thats it. the pool is ok too simple. housekeeping is friendly. thats why i give this one star so far! I will update my review the day off check out. so far I'm not happy and satisfied with this hotel and i don't recommend it.

Stay Away Please!…read more It's Mother's Day Weekend and my husband treated me to a getaway. He chose a local inn due to the 'breathtaking scenery and "5 star" restaurant.' We'll, we arrived and there were no signs or available parking so we parked at the side of the road. It turns out that the restaurant was closed for a private party. The person at the bar asked gave us a confused look when we told them we had reservations for the "inn" (LOL! We should've ran away then!). He was nice enough to take us to a room where the bed was not done. He borrowed the linens from an adjacent room and gave them to my husband. Well, the restaurant was closed, the second bed looked like someone stepped on it, and there was this peculiar smell of horse manure, which I later found out came from the decor cushions that were loosely placed on top of the bed. There was no cable, no Wifi as they could only hope that a satellite dish signal could filter through the thick cloud that usually surround the area. The pool had plenty of trash and natural debris floating, so no thanks! I must say the view was breathtaking, but the noisiness of the "private party" was followed by the screams and foul-mouth noises coming from the restaurant staff downstairs, who probably thought were alone in the area until around 2230. Did I mention that the shower floor is slippery and I nearly fell not once but twice there? Well, I thank God for his mercy because morning time came and as we were ready to get the heck out of there, we find that there is absolutely NO ONE home...NOT A SOUL! We patiently waited about 1.5 hours... a bit after that 1100 official checkout time, and not one soul was around. Pretty creepy for a tourist on the top of a mountain..LOL! But wait! We did call the POC on the reservations paperwork but the number was out of service. We finally decided to leave the keys inside the room and leave. We let someone from the Carabali business down the hill know what happened, they said they would leave a message to the manager... I'm still waiting on that call. In Summary, STAY AWAY! There are beautiful local places all around, with excellent customer service, top notch cleaning standards and cheaper... this is not one of them. Places like this give the island a bad rep.

Great, convenient, clean, perfect beach accommodations! Go…read morethere. Richelle and Alex are grea. Leñas Café is downstairs and the open at 6am-9pm. I definately recommend this place

The full kitchen was the biggest plus here! We were able to buy food at the nearby Amigo market and…read moreprepare our meals (especially important since we were staying over Christmas and were worried things would be closed!). There are 3 suites and we were in the Surfer Suite. Our room had a double bed and a queen sofabed. We opted to sleep on the sofabed. The double bed was much more comfortable (it was your typical sofabed!) but we wanted the space. The suites share a small balcony that wraps around the building and looks out over the ocean (hence the name!). The location is about 20 minutes from the entrance to El Yunque, so it's perfect if you want to hike! Lots of beaches nearby as well. The immediate location (surrounding blocks) is a little weird/empty, but it's within a few minutes to lots of businesses. Richelle, the owner, is super sweet and has provided lots of amenities like camping chairs, beach towels, and coolers for your trip. Be aware - you must pay in cash or through paypal.

The Surfing Turtle Inn in Luquillo was probably the best part of our entire Puerto Rico vacation…read more We had originally booked a three-night stay at a "luxury" property in El Yunque, but unfortunately had to cut our stay short after the first night. Around 6:00 AM on Friday morning, I contacted Surfing Turtle Inn, and the staff could not have been more kind, accommodating, and understanding. Not only did they allow us to check in early, but they gave us a phenomenal room that completely turned our trip around. I'll admit that after reading some reviews, I was slightly hesitant. However, once we arrived, all of those concerns disappeared. This stay was absolutely worth it and truly made the last part of our Puerto Rico vacation special. The location is perfect. It's steps from the beach, walkable to restaurants, shops, and everything you could need. There's even an amazing coffee shop right across the street. Parking was easy, the neighborhood felt safe, and everyone we encountered was incredibly friendly. Some reviews mention road noise, and while there are cars passing by, it honestly did not bother us at all. We could barely hear anything from our room. The bed was exceptionally comfortable, and we slept like babies both nights. The inn even provided earplugs, though we never felt the need to use them. The room itself was spotless, cool and comfortable after long days in the Puerto Rican heat, and thoughtfully designed. The attention to detail in the décor was impressive. It truly felt like a boutique surf hotel with a laid-back coastal vibe. The aesthetic was beautiful without feeling overdone. The amenities were another highlight. We loved the rooftop views, and the complimentary beach chairs and beach towels were such a nice touch. There was also a coffee station, microwave, and everything we needed for a comfortable stay. Most importantly, this place gave us exactly what we needed after a stressful start to our trip: a relaxing, welcoming home base where we could unwind and enjoy Luquillo. If you're looking for a unique, clean, comfortable, laid-back, and aesthetically pleasing place to stay, do not hesitate to book Surfing Turtle Inn. We cannot say enough good things about our experience and would absolutely stay here again.

We loved our stay. We only needed to be there for a night but we were so impressed. Great…read morecommunication from the hosts and super clean. Had we needed to stay longer, the room would have had anything we needed. Hot water and awesome shower too. Great location for walking to dinner and breakfast. A little beach for laying out at or surf lessons are close by too. Easy to get a taxi or uber too. Our stay was great.

Maybe a little run down but fully functional. We experience everything this place has to offer…read more Extremely comfortable fluffy bed. Fully functional kitchen with coffee maker. Beautiful view from the room. Unfortunately, you can't open up windows but they have a great back shared deck to have your coffee and watch the sunrise. Nice pool with a beautiful view from the mountains. We had the whole pool to ourselves. Their's a grey cat we named Puerto Rico on their grounds. Carabali is a gated community. You'll have to use a code to get in at night. Also front gate to Inn is a little challenging but you can text and they'll open for you. The Inn is 12 minute ride to Liquillo beach and Kioskos. 12 min away from El Yunque and 40 min from SJU Airport. Reasonable price. Personally, I feel a better offer with more amenities than B&B with all their fees. My favorite stay on our week stay in PR :)

This was more of an Airbnb vs a resort hotel experience. At $800/night i was extremely…read moredisappointed! We were told that this was part of the Grand Reserve hotel & we're expecting all the amenities of a resort hotel stay but in fact this was a condo which was a 25 min walk to the hotel, nothing close by so we could not purchase coffee, water, food for breakfast and very far away from any town for us to do so.