Read NEGATIVE and POSITIVE reviews; we decided to try it ourselves.
CUSTOMER SERVICE: 10/20/20 - Called-in order for pick-up. From the start customer service was GREAT!
The CSR who answered the phone was very pleasant & professional. She asked me to hang in there as it was her 1st day. That was okay because I wanted someone that was going to take their time & get my order correct vs. rushing & getting it wrong. While it may take extra minutes for accuracy, it will take double that to fix errors!
They confirmed my order with accuracy & told me to make my way; my food would be ready when I arrived. I was shocked @ the quick service since they didn't know where I was coming from; I quickly said, "I hope HOT & ready!?
I was greeted by the CSR who took my order & the front end manager (I didn't catch her name; but she too was very pleasant). My order was ready just like they said. The manager went over my order, & made sure I had all the condiments I needed.
FAMILY ORDER - PRICING, QUALITY & TASTE:
The lunch Snow Crab Leg Boil:
1 cluster (1/2lb), 1 corn, 2 potatoes and 1 egg - $13.00
*It was an okay price for what you would get; however it would have been WORTH it had one of my crab legs not been missing and if the other remaining legs were meaty!
The crab legs seemed as if they were cooked to long, set aside and then heated back up. Meaning, when I cracked opened the legs, the meat did not slide out (I'm a professional when it comes to crabs; I know what I'm doing) :-) The meat was stuck to the insides of the legs and in certain spots the crab meat was lukewarm. Now I know you are probably thinking that maybe it cooled down in transit. While that can definitely happen, that was not the case. The crabs were in the plastic bag with the sauce. The sauce, egg and potatoes were steaming hot as if it just came out, not as if it cooled off on the 12 minute ride back home. The crab tasted as if it was just boiled in water; just plain. It had a supermarket frozen type taste instead of a fresh seafood market place that you expect to get when eating seafood. BUT.....But, but, but.... When you dip the meat in the sauce, you do get GOOD flavor. Very light, delicate, nothing overpowering; very well balanced flavor. The flavor I had was "All Mixed" and the spicy level was "Mild". The flavor made the crab shine a little bit then what it was. The potato was tender, not mushy and the egg tasted like it was boiled, peeled and then set in water until ready to be reheated; rubby tasting. Not to bad of a taste, just not really fresh. Like if you boiled and peeled it in the morning but it sat in water all day until you got home later and reboiled it to heat it up. Corn was on point, nice sweet and tender.
Fried Flounder Basket (4pcs) w/ Fries: $12 (this item Is not offered on the lunch menu).The fries were on point and delicious but the flounder.... big FAIL!!!! The flounder was not fresh, you can tell it was supermarket frozen fish and not fresh frozen fish. You know when supermarket's freeze seafood and other meats, it's frozen differently in order to preserve the meat. Not really a bad thing but kind of disappointing when you are looking for seafood level freshness. Also the containers that they placed the fish & fries in is nice BUT it sweats on the inside making your fried food soggy. The fish batter was wet which also affected the taste of the seasoned batter; it made it bland on top of the fish itself not being seasoned.
Chicken Wings (6pcs) Fried/Lemon Pepper - $6 - I'm a flats girl :-) My order was all drums. I was looking for a mixture of both but nope.... :-) The flavor was okay because again the container sweat had the chicken a little wet, the lemon pepper seasoning overpowered the blandness. It was good overall.
Combo Fried Basket C - $13 Again, the sweat container made food wet and taste bland.
My excitement level is not where it was after tasting the food. If I want seafood and don't feel like cooking it, I would probably order from here again on a good money day. read more