To Whom It May Concern,
I had an appointment at your clinic today and encountered an issue with your staff. When I called, Liz answered the phone in a very rude manner, repeatedly speaking over me. When I asked for her name, she hung up. Upon calling again, she responded with even more disdain, mocking me when I asked for her name and hanging up once more when I mentioned filing a complaint.
I attempted to call back multiple times (between 6 to 10), and each time I was met with slow, provocative requests for my first and last name and date of birth. It appeared that a different person, named Socorra, was answering the calls and speaking in an even more disrespectful manner, further mocking me.
I understand that your team might generally provide good service, but this experience was distressing. For someone with heart issues, such interactions could lead to high blood pressure or even a heart attack. When I eventually spoke to a supervisor, he simply stated, "I will talk to them."
This level of unprofessionalism is unacceptable, and I hope appropriate action will be taken to address this matter.
Sincerely,
A patient is sicker because of you read more
