My initial impression of Dr. Holtzman during my first and only exam on 10/28/24 was not an…read moreentirely positive one. I found his non-medical questions about my personal life unnecessarily intrusive. (I'd already been asked and answered a couple of those questions online as part of the required Zocdoc new patient intake by his office.) One of these was "What is your sexual orientation?" As with Zocdoc, I told him I was straight. He replied with a smile: "Maybe a straight guy who also sleeps with men?" (I believe his precise words were "Heterosexual meaning you like just women, or women and men?") Which left me slack-jawed. A couple unspoken thoughts crossed my mind in quick succession: "Huh? Wouldn't such a guy be a bisexual?" Followed by a recognition of his obvious insinuation, which I found as unprofessional as it was inaccurate. It may be appropriate for a physician to ask a patient's sexual orientation today (I'm 71), but hardly professional to suggest a different orientation to the patient. His next question was "When did you last have sex?" despite the fact that I came to this first office visit presenting no complaints, let alone symptoms, that might suggest an STD or anything else of a sexual nature. Frankly, I had to wonder what the dude's agenda was. He insisted on giving me a referal to his dermatologist colleague, despite my telling him I had seen two dermatologists ---working together--less than a year earlier as a part of the excision of a couple benign facial blemishes. Then when the results of my Qwest lab bloodwork of a week later came back, liver enzymes AST and ALT in my blood were abnormally high, so I messaged him for his interpretation. Unlike my previous PCPs, who would offer a brief interpretation via their patient portals, his terse response was: "See me." Which I interpreted as another office visit. Fortunately, I subsequnetly remembered that I had taken large doses of acetaminophen at the time of the blood draws due to cold symptoms, which temporarily elevates these enzymes' levels. (Mystery solved and money saved.) But I noted his attempt to turn my simple portal inquiry into a billable office visit, not (in fairness to him) unusual in today's profit-focused US medical industry. As physician/author Elizabeth Rosenthal has written: "The 'first do no harm' directive has been replaced with 'first leave no money on the table' ". In the year that followed, he cooperatively issued for me two gastroenterologist referrals with a recommendation for a colonoscopy, (although I should note that the first referral was for a gastroenterologist conncted to a facility from which a hospital approved post-sedated procedure ride home was unavailable to me, which limitation I had made very clear to him during the 10/2024 exam, thus the need for the second referral. In summary, I had no reason to question Dr. Holtzman's overall medical competence, but also no desire to remain in his practice.

STAY AWAY! Completely disorganized and incompetent. Allowed me to book online with zero flags and…read morethen the morning of my appointment left me a voicemail telling that me new patients can't book online and cancelled my appointment for which I needed immediate medical care. Then when I saw a PCP (SHRINKHALA SWAROOP, NP) and had made it clear which insurance I had, the PCP referred me to a specialist that was outside my network and I am in the process of dealing with the hassle of trying to not pay $500 for this. I have never had a PCP refer me to a non-network specialist. Big surprise and I'm enduring a headache and pursuing legal options. Not impressed.

I have been with Dr Bowman for over 25 years and I am gonna be 50 next year. She does my annual…read morephysicals and always writes a letter afterwards stating how I am doing and how much weight I have gained ( lol) She took care of my mother till the end of her life and my Mother adored her. She has given me sound recommendations for other specialists and I am blessed to have her as my PCP. She is profeesional and always returns calls and I swear to God she knows everything !!!!

I love Dr. Bowman! After my physicals, she sends me a letter summarizing the visit. It is good to…read morehave on hand, to review every year before the next physical, and it lets you know she's really listening. It can be difficult to get an appointment, but that's how it is with primary care in Massachusetts these days.

Longwood pediatrics is an institution in Boston. My entire family, my extended family and…read morecountless friends have all had our pediatric doctors from longwood and though they are usually busy, they never fail to provide excellent, compassionate and knowledgable care. Everyone from the front desk staff to the nurses to the doctors seem to love their jobs and working with kids, I have recommended longwood to co-workers having a new child and countless family members, and without fail all I hear back is glowing reviews and gushing praise. When dealing with children's health the bedside manner of the health care provider can make a visit a positive experience or a nightmare - the doctor's here are truly specialists and never fail to make kids feel as comfortable as possible, whether with giving a reassuring pat on the back or a lollipop on the way out the door. They are affiliated with children's hospital which is right across the street, one of the best pediatric hospitals on planet earth. Finding the right doctor for your child is an important task and I really can not say enough good things about this practice. You can trust that your child is receiving truly world-class care when you take them to Longwood.

Has always taken forever to get an appointment and when they can finally get you in, you are…read morewaiting for 30+ mins in the waiting room and seems to be no regard for your time.. Came in for a well-visit and no secretary or nurses to check you in. Had to wait 30 mins in the lobby just to even talk to someone. Finally got in and was waiting in the room for 25 mins.. When we asked why no one was working, we were told that there was a possible covid exposure in the office, yet they still had us come in for our appointment... After waiting for almost an hour, we were rushed by the doctor and were only seen for maybe 5-7 mins.. Overall, very dissatisfied...

Dr Claire Lyons compared taking birth control with migraines to drunk driving which was…read moreinappropriate and made me feel shamed in making a medical decision about myself, and Lindsay Crossan continually referenced Dr Lyons opinions when I asked for a new provider and came into the appointment biased against me because of this

There are a couple of reasons why I go here…read more 1) Location. The office is located right off Commonwealth Ave. at the Pleasant St. stop on the Green B line. It's easy to get to than any downtown medical office. 2) Insurance. They accept a huge range of plans here and my co-pay is only $5 a visit (a bargain compared to the more common $15 co-pay!). 3) Doctors! They have great doctors here, and while it can sometimes be difficult to get an appointment with the exact doctor you want, they try their best to accommodate you. Also, the doctors actually respond to phone calls and emails! That almost never happens. 4) No wait. I've never waited longer than 5 minutes past my appointment time. It seems like they're always on schedule, something of a miracle in today's medical community. The staff is very friendly and the waiting room is the least hospital-like waiting room I've ever been in. The nurses and fellows are engaging and warm (something I always appreciate when they have to stick a needle in me). While going to the doctor is never really "fun", at least the folks at CMG make it relatively painless and fast!

Blood Work. The front desk was so accommodating to squeeze me in without an appointment. The Tech…read morewas gentle and very pleasant. I would definitely return to be cared for by MGH Back Bay

I have nothing but good things to say. It's top of the line care. Wonderful caring people that…read morecare about wonderful polite people. Very important. HealthCare it is important. Let's not get it twisted.

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

This is the best doctor in Boston and her business model is amazing. So smart, so kind, so…read moreexcellent. I take better care of myself since I met her. I have anxiety so bad around healthcare providers and she listens to me, makes me feel heard, and addresses my health concerns. She follows up because sometimes I can be slow to see other needed providers- see anxiety about healthcare providers. I appreciate my doctor so much. We should all be so lucky. Thank you for what you give to your community.

Linnea is among one of the kindest doctors I have ever met. She creates a sense of trust…read moreimmediately, patient and calm while she listens without judgment. As a person of the LGBT community, she assisted with many qualms and was an ally through it all. From mental health, to sexual health or just the common cold. She is direct, easy to communicate with and above all else extremely helpful. I never felt like just another patient. I would recommend anyone who is in need of a new PCP to check her out!

great doctor,great personality i d say best iv e ever been too!went there 2 hrs from my home well…read moreworth the trip overall experience very good highly recommend for all your back neck and spine injuries!

Dr. Cardoos is an amazing physician. He takes the time to genuinely understand your concerns. I can…read moresite a few examples of him going above and beyond. Can't say enough about his bedside manner and ability as a practitioner. I always feel like I'm in good hands! He has a 5-star rating with over 200 reviews on zocdoc, too!

Dr. Cardoos is polite, extremely thorough, thoughtful and an excellent physician. He spent a great…read moredeal of time reviewing my past medical history and making sure he had all the information he needed to address my medical issues. He saw me promptly when I arrived and I had no issues with waiting, even though I would understand if I did as being thorough can take time. I would highly recommend Dr. Cardoos to anyone looking for a primary care physician. As a bonus, he is also fellowship trained in sports medicine.

AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

They literally do not care, and I say this after speaking with several other women who report an…read moreexperience similar to my own. The male receptionist sincerely lacks even a modicum of knowledge involving GYN concerns, he doesn't how to triage problems, he is abrasive, rude, arrogant, disrespectful, angry, he lacks empathy, curiosity, kindness, or even concern. Literally every interaction I have had with him, whether in person or over the phone is distressing. I had my first unpleasant experience with him when I called the office to make my first appointment. I decided to stay with the practice because I thought Anna Keshishyan was fantastic, and I figured my interaction with him would be minimal. Now I understand that he is the gatekeeper of the practice, and one must attempt to get through him in order to get to a provider. There are certain types of support staff who do not belong in healthcare, especially because when a patient is calling a doctor's office, it is usually not because they are having an amazing day and are looking for a sound board for their exhilaration.