Okay, first of all let me say that if you want 5 Star / A++++ customer service this is the place to go. Not only is the salon stylish and inviting, but the people who work there are just as great.
I had to go to the Dominican Republic on an emergency trip and decided that I wanted extensions, so I went on yelp.com and started to do some research on hair salons near by (I live in 159th street Harlem, and the Salon is located on 135th street which is fairly close - especially since I took a cab) so that I could get my hair done. Thats when I came across this salon.
I called the salon early in the morning just to check and see that they actually have hair extensions and all of that good stuff but unfortunately the woman I spoke with said that the woman who usually does the extensions for clients wasnt there. So she asked me for my name and my number and told me that she''ll call the salon owner on my behalf so that we can speak and work something out. (1st star :) )
About 15 to 20 mins later, Betty, the salon owner called me and started asking me questions about what type of extensions I wanted, what vision I had in mind for the type of styling I wanted to do while I was away, whether my hair was natual or relaxe, etc. etc... basically she made sure that she knew exactly what I wanted and then she proceeded on to inform me about what she thought was best for me and what type of extensions she has in her store. She was very informative, polite, and super funny and I loved that! (2nd star :) )
While talking to Betty a small issue came up because I wanted to get my hair done in the morning and her weave-specialist wouldnt be able to get there until 6:15pm. I was of course kind of skeptical, but I really liked how our phone conversation went so I decided to wait it out. As the hours passed by I realized just how customer oriented she was because she would always text me to see how I was doing and to make sure that I didnt change my mind about going in a tad bit later. She always made sure that I felt comfortable enough to speak to her and that I recognized that this was going to be an opportunity I wouldnt want to miss. (3rd star :) )
Once I got to the salon at 6pm I was greated by her employees and they made sure I felt at home. I also made sure to look at the way they treated their other clients and they were being treated with the most respect ever and I was surely impressed. (4th star :) )
Once the weave-specialist got there she basically did the same thing Betty did with me over the phone and she was also very informative. But that was nothing compared to how fast she worked and how great my hair came out! The braids werent too tight, the hair is amazing, and I am overal 100% SATISFIED with everything about my visit to that hair salon. (5th star :) !! )
YSB SALON IS THE PLACE TO GO if you want amazing customer service, great prices and amazing hair styles. PLEASE DO YOURSELF A FAVOR AND GO CHECK IT OUT! I promise you will be pleased!!!!!! read more