Blue Line seems to run most taxis in Ottawa. They seem to nickel and dime over things like putting…read morea suitcase in front seat that Uber and Lyft won't do. Driver was friendly enough but adhered to policy of extra fees for "excess bags". I would take Uber or Lyft next time, even for an XL vehicle.

Take an Uber, even if there is a cab right in front of you at the airport taxi stand. It's…read morecheaper, and if there is something wrong with the service it will be fixed as drivers care about their ratings and Uber takes responsibility. Blue Line is deceitful, incompetent, and outright disrespectful. I took a taxi from the airport to my hotel. I had a lot of luggage and was holding onto my backpack in the back seat, and the driver suggested that I put it in the front seat to give myself more space, which was nice. Note that I have no visibility of my bag now that's in the front seat as I'm in the back. Arrive at my hotel, pay the driver CAD 80 for a CAD 63 ride (a 27% tip) and grab all my luggage. After checking in, I realise my backpack is still in the cab. It's 530pm at this point. I call the taxi company. They try to find the driver / my bag. No success. Keep in mind the bag is in the front seat. It is highly unlikely that the driver hadn't noticed it by the time his shift was over. Takes 3 days for my bag to show up at the lost and found. I ask that the resolve this issue by sending the bag back to me, and they said can only send it back at my own cost - or I can go pick it up myself. Also, that I can't pick up from their office as it's closed the next two days (weekend). On Monday I call them again and ask to speak to a supervisor. Supervisor says the same thing, I have to pay a driver to take the bag to me or pick up the bag myself. Begrudgingly I ask them to send it back to me at my own expense, but to send it at 9pm as I'm not at the hotel. They tell me they have to send it back during office hours (???), even though I'm paying for it myself. We agree to have a car pick up my bag and drop it off at 5pm at my hotel. It doesn't get delivered. When I return to the hotel I call the service centre for an update at 11:15pm. They said they can deliver it to me in 10 mins (so they lied that they can't deliver outside of office hours). At 12 midnight (~45 mins later) I get my bag back, costing me CAD 60.86. Driver even has the nerve to ask for a 15% tip. After this ordeal, both the driver and company have had zero consequences while I've spent hours experiencing incompetence and a company with zero accountability that simply doesn't care about its customers.

One star as I can't go lower. Booked for ride from Ottawa to…read moreMontreal airport for trip. They called 30 minutes before pickup to cancel. Have yet to receive a refund for the service they never gave us.

Omg!! Had a 500$ party bus for 16 people booked for months and they cancelled it 7 hours before…read moredeparture. Then we complained online and this guy Vlad called and promised two, 10 person limos to fix the problem. They never showed up. Scrambled calling cabs and getting our children to drive us to the airport. Had like 40 000$ worth of trips at risk. Seriously; this is not just a bad service provider. These are malicious people who when you post a complaint, literally tried to sabotage a trip for a very large group. And now I'm certain I am going to have a lot of trouble getting my 500$ back; which they took immediately when we booked 2 months ago. Negative 4 stars.

The Ottawa Station is great and very spacious with helpful staff. Loved travelling from here twice…read moreduring our trip to Canada.

VIArail is reliable, but a mediocre company. I've rode them…read more dozens of times and I will certainly choose them again, but they are among the worst rail lines that I've rode on anywhere in the world. I think the only rail lines worse than VIArail, is the super unreliable DB (Deutsch Bahn) and all Japanese companies, Trenitalia, the rail lines of Morocco, France, Norway, Sweden, UK, and Spain are all superior, so 2 stars is kind of generous. They are in the bottom 20% of rail lines. The food is inedible at times, you don't actually have wifi on the train, they block many things, so its censored internet, and not useful. The customer service is not great. The trains are clean, and they have fixed their payment system issues. It used to be necessary to call in to buy tickets, because the online system used to be too buggy. I remember one real nightmare train trip where the staff were absolutely bitchy and horrendous. They get a fat federal subsidy so every ride is subsidized heavily by the federal government. Trains are excellent for the environment, so I ride them whenever I can, but VIA could easily improve in many ways.

Bus 93 rotary to leitrim The driver was so convenient and…read moreconsiderate to have teenagers get off in safe matter instead of waking back to get home if they would get off the bus on the assign stop So the don't walk back in hot sun What a good driver Time was 410 bus number 6684 Blessed love

It's nice but to be honest you usually have to wait out for a while and the bus never shows up on…read moretime. The app usually says it's coming in 3 min but takes half an hour to show up. It's never on time and it is usually crowded. The idea of public transportation sounds nice but the outcome is not very good. It's never reliable and you can sometimes beat it by walking because of how long it takes to show up.

Dishonest about who, what, when, where; essentially gaslite when making appointment for P/U. The…read moreday, time and driver all lies. When he finally did show up, he said there were 2 of them but I checked the cab of the truck and it was just him. I called TSC and expressed my concerns and disappointment with their choice of delivery companies but the seemed to like them- must be the cut rates because it sure is cutrate service.

Well I guess this is what we get when we keep bringing in cheap labour into the country and the…read morecompany is being run by one of the dumbest people on the planet. DO NOT accept any of your purchases to be shipped by these monkeys, as guess what......you wont be getting your items for weeks and weeks on end. Stick to people that actually know what they are doing, like UPS, FEDEX. Don't say I didn't tell ya!

My husband and I celebrated our 10 year wedding anniversary by renting a limo to drive us from…read moreRichmond to Beckta for dinner. Mr. Toomey was great to deal with. Booking was quick and easy, the service was great - courteous, friendly, and punctual.

I have used this company twice now and both times found them to be on-time, professional and…read morereliable. This is the best company to use for car service and airport transfers.

Amazing service from Jean (C553) this evening and…read more Dispatcher, very pleasant conversation and safe and confortable ride. Thank you!! Merci Jean ! (Pick up in Orleans to Ottawa hospital). Will call for him again. Cheers!

I always use Capital Taxi. During a long family illness the drivers were very kind when I requested…read moretrips to a rural location and when I had to carry groceries and other supplies and belongings regularly. They are punctual and courteous and have clean cars. I highly recommend them.