Dishonest about who, what, when, where; essentially gaslite when making appointment for P/U. The day, time and driver all lies. When he finally did show up, he said there were 2 of them but I checked the cab of the truck and it was just him. I called TSC and expressed my concerns and disappointment with their choice of delivery companies but the seemed to like them- must be the cut rates because it sure is cutrate service. read more

Well I guess this is what we get when we keep bringing in cheap labour into the country and the company is being run by one of the dumbest people on the planet. DO NOT accept any of your purchases to be shipped by these monkeys, as guess what......you wont be getting your items for weeks and weeks on end. Stick to people that actually know what they are doing, like UPS, FEDEX. Don't say I didn't tell ya! read more

Disgusting company NO STAR RATING is warranted. It is beyond words how bad the service is. Incompetent, unreliable etc etc etc. Agree with so many bad revues. Was sent inaccurate tracking info. No one to speak to. I am a senior, had a fridge left on my front lawn after requesting assistance several times on chat with a live agent and in an email. Over all terrible customer service. Absolutely they have no clue what they are doing. I would suggest that anyone even considering using this company "DON'T"! Quoting another disappointed customer. "Just look at all the reviews online and you will see that the vast majority of reviews are 1 star and have extremely similar stories including the ones on the Better Business Bureau website, who gave Day & Ross a letter grade of F." Plus total disapproval and disgust of Home Depot who choose to use Day & Ross!!! read more

Unable to give zero. Unfortunately Home depot and others use Day and Ross in cottage county with certain orders. All 3 times, current and ongoing included - day and ross has no idea of the order status, notes they gave to a 3rd party and said we have no details. They then went dark and guess no support on weekends. This was the exact same the last 2 deliveries - perhaps their standard. Worst delivery company in existence. read more

Incompetent delivery company. Ordered shower glass from home depot who (unfortunately) use Day and Ross. First order got "lost", but tracking showed it went to a town about 500 miles away from my town, and was then marked as delivered. This process took ~ 2months. I had to argue with Home Depot that it was not delivered to my address, and finally home depot sent a replacement shower glass, which took another month. When Day and Ross delivered it, the box was smashed and there was glass all over my front porch. I opened the box and the glass was shattered. Now I have to argue with Home Depot to send me a third shower glass. Lets guess if this third shower glass gets lost or broken. My clients project has been delayed 4 months so far because of this useless company. read more

I"m unfortunately forced by the actions of this company to write a negative one star review. I'm hoping the management of this company will eventually see this, not just my review but many other one stars they have received over time. We have ordered a set of glass doors thru Rona, it's been 3 times that we had to order replacement as this company continuously damages the shipment, looses boxes, and makes promises for delivery times that then they bluntly ignore themselves. I honestly have never had such a horrible service from any delivery company. If any executives of Day & Ross are reading this, shame on you. If Lowe's executives are reading this, you need to change your service provider. If it's a customer like myself, be careful before you trust your delivery to Day & Ross of Ottawa, they just may screw it up in every possible way. read more

Zero rating would be generous. Had 3 businesses over the years that used Day n Ross. Inevitably they destroyed things, dragged their asses on claims or denied them. Try to reach them by phone? Good luck. Now: I get a call that they want to deliver an Amazon shipment to my home on Sunday between 11-3. Providing I am home. Because I have experience with them, I ask that the driver call/text appr 1 hour before they expect to arrive. It is now 3:20. No call. No truck. Figured I would post this before I get worked up! Wonder if they will call at 4:30 to cancel? Wasted my day. In future where Amazon allows comments or requests I will ask they DO NOT USE Day n Ross. I hope you do the same! read more

First time dealing with this company. Estimated delivery date was the 13th. Called at the end of day on the 14th since my package had not arrived yet and that same morning tracking had been updated to show that it had arrived at the facility in Ottawa. Agent stated that the truck had come in the night before but they had not gotten around to it. Delivery driver showed up on the 15th informing me that he only had 3 out of 4 boxes from my order and that he did not know what had happened to the 4th. I called them again and was informed that the package had been left on the loading dock and that it would be delivered by the end of that day or the next which was the 16th. At the end of day on the 16th I called again and was told this time that they did not have my package, that it was a small facility and they had looked for it but did not find it. Agent said if it was there they would have seen it. Will likely now have to wait 2 weeks for the company I purchased from to be able to make a claim so that they can send out what is missing from what I received. Now have 3 huge boxes sitting at home that I cant do anything with unless I have the 4th box. Contacted the company I made the purchase with on the 15th who stated they had sent out an email to Day & Ross and that they were looking into it and had been told that Day & Ross would get back to them in the next 1-2 days. Spoke to Day & Ross today, the 17th, and they state they have no record of the company reaching out. Overall terrible customer service. They clearly have no clue what they are doing. I would suggest that anyone even considering using this company run as far away as they can. Clearly don't care about their customers. Just look at all the review online and you will see that the vast majority of reviews are 1 star and have extremely similar stories including the ones on the Better Business Bureau website, who gave Day & Ross a letter grade of F might I add. Stay away at all costs, you will only end up with a headache. read more

This company has been an absolute nightmare to deal with! There is absolutely no accountability on their part and the customer service department is completely incapable of solving problems. Do not order from Walmart.ca if you ever expect delivery of an item as this is the company that they choose to ship with. Nobody seems to know where product is despite having a tracking number for over close to 2 weeks. They will blame everyone else including the customer and do absolutely nothing to help you locate an item in their possession. According to their customer service reps, it is standard for drivers to pick up product without any shipping information or BOL and then leave it sitting without anyone contacting the shipper. Once this is realized, they refuse to contact anyone as they believe it is 'someone elses' responsibility to follow up on the product that they have picked up. It is unfathomable to me how this company operates day to day or how any major company would choose to deal with them. read more

Would give it 0 stars if I could. Delivery was canceled late in day for no reason after I took a day off work. They provided a 9 hour delivery window the first time - ridiculous! Then, had one man delivering 200 pound treadmill. Called 1-800 number - woman said it was supposed to be a two man delivery. Buddy showed up in a Hertz truck, could not back into our driveway and needed my daughter to help him lower the deck. Delivery was supposed to be in "dry" location - he left it in snow in an open car port while it was still snowing. Called to complain - can't reach depot. Just a useless woman who said someone would call us. Surprise, surprise, nobody did. This company delivers for Costco. Not sure I will order any large items from them again. read more