Taxi was great, took the best route, was very helpful. Had good suggestions when asked for things…read moreto do on a rainy day, the app makes you sign in to even get an estimate of the cost, but otherwise very good.

Incredible service by Elie! Driver #116. He made me feel so safe and was an excellent driver. He…read morewas friendly and kind. It is hard to find a driver like him these days. Will definitely recommend him to friends and family.

Excellent service! Le taxi très propre et le chauffeur très…read moresympathique. Je suis très satisfaite

Do not call this company I lost my phone in this cab the…read moredriver would not answer the phone until I called his dispatch and reported the phone lost I then tried to call my phone to which he answered provided me excuse upon excuse as to why he could not return my phone right away and told me he would return my phone to his office on Monday and I can pick it up there. I had to offer him $100 reward to get him to come over right away and when I did receive my phone back there was over 200 attempts of somebody trying to get into my phone from my pattern code never take this cab company never call them ​

My first uber ride ever was done here in Ottawa, Canada. I had arrived here knowing that they…read morearen't allowed to do airport pick ups, so I intentionally had to walk 2km to the Hilton Garden Inn hotel to request the ride. True story. I had downloaded the app many months ago but held off trying uber until this trip. After trying to put in the credit card information in the app, I found out to be very very easy to use. I found the app to be very useful and very streamlined to the point where I just have to pick my location and let the driver know that I'm there. Uber and it's competition Lyft, is changing the way we do taxi services in the US and Canada. Although there are many assists is where politicians and government it do not like these companies from operating because of taxi lobbies against Uber, Lyft, and other ride share companies, I am glad that someone got the idea to come up with the idea for ridesharing services. It's a pretty cool idea and I like it very much. The overall experience of my first ride was very cool and I recommend it to anyone who needs ridesharing services. Taxis are just overpriced. I had some first time nerves using the app for the first time, I feel very much at ease now that I have an alternate way of getting around if I need it. Once I put on the pin and knew exactly where I wanted the driver to be I felt confident in my decision. However when the driver started to say that he was here (and i didn't see him) I kind of panicked. I quickly messaged him and everything was OK and I got to ride my first Uber. It was great. It was almost like catching a ride with a friend, but you'd pay less a lot less when you compare it to taxi services for sure. I guess that's why Uber and Lyft were created - to give more people choices rather than renting cars and taxis. My Uber driver was very friendly and we made small talk along the way. It was nice for him to guide me through the process of my first time using uber. Once the ride was done, he finished the ride and I got to rate him - out of 5 stars. There is no actual money that changed hands, although you could actually tip the driver in currency, if you decide on doing that too. Regardless of how I initially thought uber was and heard about in the news media, it's a great service - at least in the eyes of passengers. I'm not sure about being a driver, but that's not what this review is about. This uber driver's car was nice and maintained. I sat in the front seat and we had GPS to guide me to my final destination. It felt really nice not having to pay a lot for a taxi, which uber and Lyft is a fraction of what the taxi will charge you. It's crazy how taxi cabs can get away with. Kind of a rip off - at least with the tourists. My ride with uber costed $22 CAD compared to $42 with a taxi. My destination was in Gatineau, which I learned that neither Lyft nor Uber doesn't go, since it's in Quebec. So I had to get a taxi to go back to the airport to pick up my rental car. Ugh, that's harsh, but what can you do?! 5 stars for Uber! It's the great alternative to taxi cabs for sure. Support local! A++

I was in Montreal on the weekend. I ordered an Uber and paid an extra $8 for a priority pick up…read more Uber's routing system is messed up. Uber directed the driver to drive past me, go 6 blocks the wrong way in rush hour traffic and then turn around to come get me. It was 20 minutes before the driver picked me up. I was livid. The driver told me that Uber requires him to follow weird convoluted routes sometimes and if he doesn't do it, they send him nasty emails. I complained to Uber about their routing and requested a refund for the $8 for the fast pickup. Uber customer service said the pricing was correct, tried to tell me that I should give the driver a poor review, did not take responsibility for their role, and told me my issue was resolved. I've used Uber for awhile and this the first time something like this has happened. I'm unimpressed with how they dealt with and will reconsider using Uber in the future.

I always use Capital Taxi. During a long family illness the drivers were very kind when I requested…read moretrips to a rural location and when I had to carry groceries and other supplies and belongings regularly. They are punctual and courteous and have clean cars. I highly recommend them.

Amazing service from Jean (C553) this evening and…read more Dispatcher, very pleasant conversation and safe and confortable ride. Thank you!! Merci Jean ! (Pick up in Orleans to Ottawa hospital). Will call for him again. Cheers!

We had taken a Lyft out to the parks in the Chelsea area only to find out once we got there that…read moreneither Uber nor Lyft could bring us back. We figured we would just get a local cab so when we were ready to head back to Ottawa we looked up the closest companies. I have to say that after reading the online reviews I was very nervous. Both options had horrifying reviews, but the staff at the restaurant we were at suggested Crown. Contrary to some other reviews, the person on the phone was very nice, our cab arrived quickly, and we had no issues with our transport. The cost was a little more than our ride share, but not bad at all. I would use them again; maybe they've improved since the previous reviews?

I was at the casino one night with another friend of mine, and crown taxi's were waiting everywhere…read moreoutside.. so, i picked the first one and asked him if he'd drive me back over the bridge to ottawa, he agreed and told me to get in the car. Once we got in, he asked for my address and then all of a sudden wanted a upfront deposit. I asked him what he meant, as id never been asked that before. He said " Are you being rude? if you are get out of my cab" and i said "Sorry, i just have never been asked for that before." He then continued to get angry and say "Get out of my f**cking car right now b*tch". I then called to speak to a manager and at first they said "sounds strange" so i said "well I'm being completely serious" the person on the phone continued to say.. "How do you expect me to f**king believe anything you're saying" . I will never even think about usig this taxi again.

Absolutely the worst experience ever! They say 10 minutes and the cab shows up 45 minutes later…read more The cab was absolutely dirty. To top it off the driver called five minutes before arriving with perfect English then once I get in the car he pulls the "I don't speak English" card. It's criminal that proper services like Lyft and Uber are not allowed to operate here. Gave one star because zero is not an option.

We have a car and only use taxis when we are going out and know we will be having a drink. The…read morelast two times, we reserved the taxi at 5pm for a 6pm pick up to make our 6:30pm (Ottawa) restaurant reservation on time. Both times, we waited till 5 minutes past the reserved time and then called them only to be told they had no record of our call. They sent a taxi, but we were late meeting our friends. Our driver offered us an apology, but the dispatch didn't. Very disappointed; two chances are all they get; we will not use their service again.

I can say this is a good taxi service. I use it often usually with no issues, except for today's…read moreride something I won't soon forget. Today my ride was hell with cab #27 from Regal taxi in Hull. This driver disrespected both myself and my friend within the first 10 seconds of meeting him. He mumbled in French under his breath about us not speaking French and when I spoke he complained it wasn't good enough for him. This driver couldn't understand me saying the Crown plaza hotel on Montcalm in Hull. My French seems to be good everywhere else but with him. This driver was horrible from beginning to end. I reminded him that Canada is a bilingual country and he got mad! This guy sped the entire 15 min drive, like a crazy mad man! He gunned for the light and although it was RED he went through it without due care and attention. He had ample time to stop as it was red already. All other vehicles were stopped. When I pointed it out, he snickered and told me to speak French because I am in Quebec. I told him to slow down and he snickered again. Despite one very "rotten apple" in their taxi service, for them as a whole, are great. Always use them, just not taxi #27.

I wouldn't recommend this company to ANYBODY! The guy who answered the phone was rude and demanded…read moreI was outside before the driver arrived. The cars are filthy and have a gross odour and the seats are even worse. The taxi drivers themselves are not friendly and make the ride very uncomfortable.

I am truly surprised at some of the reviews on here. We drove to Ottawa, but needed a taxi back to…read morethe hotel last night, after an exhausting walk in 100 degree plus weather. Car was pristine, driver polite, picked us up within 5-8 minutes and called just as they arrived. Spotless car.

Blue Line seems to run most taxis in Ottawa. They seem to nickel and dime over things like putting…read morea suitcase in front seat that Uber and Lyft won't do. Driver was friendly enough but adhered to policy of extra fees for "excess bags". I would take Uber or Lyft next time, even for an XL vehicle.