We have been patients of Dr Dan and Karassa since before they moved to Durango and opened up their…read moreown practice. For us, it is worth the 45 minute drive to see them for our health issues. Both of them are wonderful people and they care about each individual of every family they treat. These are truly caring medical people and each time we visit, we dont feel like just a number but part of a bigger family. The have their own pharmacy in house where you can buy discount perscriptions. All of the staff is very welcoming as well. They have a unique inexpensive flat fee per month per person with family discounts versus typical insurance which they dont accept. We HIGHLY recommend this medical practice.

Tired of the same ole' lousy for-profit insurance/healthcare/pharmaceutical racket our politicians…read moretake bribes from? Do yourself a favor, just go here...you'll be very pleasantly surprised. And they're all about saving you money on everything---prescriptions, tests, etc. I hope their unique way of doing things is the wave of the future in medical care.

Another annual physical today and once again I'm surprised at how relaxed I feel with this kind and…read morecaring physician. I am under a lot of stress lately and I can discuss my concerns without being guarded or embarrassed. He never over prescribes or covers his butt with unnecessary tests because he knows his patient and listens. The lost art of listening and also a measure of confidence and common sense. The clinic is becoming more efficient and I actually had my lab results within two hours of going home. The patient portal is working out well and I love the ability to email the doctor and his team and to receive a quick response. Many major improvements.

Everyone is so helpful and nice! I called after 4pm to get a refill sent to South City Market and…read morethey called me back right away. City Market did not get my refill request sent to my Doctor and I was out. They got my Prescription sent over right away. They are the best in town! Thank you

Jonathan Fox (PA) and Dr. Jay Ciotti both said my thyroid labs were fine and in range when they…read morewere not. I highly do not recommend this office. If you can see Lynn Joselyn, see her, otherwise go somewhere else. Dr. Nancy Utter would be a good place to go. Jonathan and Jay neither listened to me....typical MD style.....I'm the doctor, you don't know anything even tho it's your body and your experience. Stay away from this office.

I am sharing this experience so other patients are aware of a serious issue with insurance…read moreverification and billing. When I first visited in February, I specifically asked the front desk to confirm whether my BCBS insurance was accepted. They checked and assured me that it was. Based on that assurance, I proceeded with care. BCBS later denied the claim and directed me to an internal medicine group located just a few miles away. When I contacted the office, I was initially told that my co-pay was sufficient and that no additional payment would be required. In March, that position was reversed, and I was billed approximately $780 for two visits. I am now paying this balance in installments. I have since transferred my care to the internal medicine physicians recommended by BCBS. While BCBS can be inconsistent, patients should not bear the financial consequences of incorrect information provided by a medical office. Verifying insurance is a basic and critical responsibility. In this case, it was handled incorrectly--twice. I would strongly advise other patients to independently confirm their coverage with their insurance provider before receiving care here. The practice should take immediate steps to improve staff training and insurance verification procedures to prevent this from happening to others.

Seen two different drs at this location. The drs themselves are professional and good…read more Front desk however is less than satisfactory. There's 3-6 people at the front desk but when you call their office it usually takes 2-5 calls to get in touch to schedule.

This place is horrible. They cannot see you. I've been calling for weeks with a sinus infection,…read morethey keep saying go to the hospital. I just went to urgent care to receive antibiotics. They could've done this for me. Instead I've been living with a sinus infection for weeks. Do not go here.

i went in for my first appointment.masks are required in durango for all businesses. the front…read moredesk clerk was not wearing a mask, i asked that they (2 of them) put on a mask, they did but this is a medical clinic? then i went to wash my hands after filling out paperwork, i was not offered a sanitized pen nor was the pen i used cleaned. they told me i didn't need to wash my hands because i was going into a room. hey i just filled out paperwork on a clipboard w/ a pen that someone else used. i think i want to wash my hands given the issues stated above. will not be going back. then on top of that i got the insurance statement that had an item on it which was not correct. called and got a a number to call for billing that had been disconnected. anything else that could go wrong?

People are nice but rather incompetent. Sent wrong…read moreprescription to pharmacy . Could have been deadly if it was a different prescription. Can't access portal to get test results the staff has no idea how to fix it. The doctor they have me is only there a few days a month. They never mentioned this when I was assigned him. Had to go through the trouble of getting a new doctor at a different clinic.

The receptionist Heather hung up on me after a very brief non-productive conversation.read more

Last year I went to Dr. Nancy because of extreme stress that had affected my health, and caused…read morehigh blood pressure on top of digestive issues. From the first appointment, she laid out a plan that made perfect sense, doing an excellent job describing the diagnosis and how the treatment would work. I was relieved when the supplements she prescribed had an immediate and positive effect by helping my digestive issues. Then, as I made adjustments to my diet and continued to release stress my blood pressure returned to a healthy range. Now I feel great. I have youthful energy, and lost some weight. And I have no more digestive issues. Thank you Dr. Nancy!

From the owner: Dr. Utter specializes in treating the following health issues: thyroid, digestive, hormones, skin…read morerashes, anxiety, depression, seasonal and food allergies, pain, medication reactions, low immune function, heart disease, Type II diabetes, dementia and more.

I have used SW women's health for the last 25 years. I can't say enough about everyone from karen…read moreat the front desk to Karen and Amanda how have seen me over the years. The ladies are caring, knowledgeable and the absolute perfect choice to guide me through my life! If they are accepting new patients I would choose SW for your health car needs

Went in for a well woman check. I'm a woman pilot and occasionally will get a UTI. It's not fun at…read more37,000', not landing for another six hours, no backup antibiotics on hand and no Urgent care in sight. I have always had a backup script but it was old so I threw it out not realizing I wouldn't be able to get another (even though in the past at this practice I have). After arguing with Stephanie Kirk for over 5 minutes, trying to convince her these were only for emergencies, I got up and walked out. If you are foolish enough to make an appointment with this nurse maybe you can ask her what any women traveling for work should do at 37,000'. Her suggestion was to take cranberry, make an appointment and come in. Obviously she has never had a serious UTI that requires immediate attention. I would like to say it was only a lack of experience, however Stephanie Kirk's complete disregard for my uncommon situation and lack of basic understanding of a somewhat common ailment leaves me to question her capabilities. Furthermore, for someone in her position, this lack of understanding and knowledge of common post-menopausal issues is disturbing and leaves me baffled as to how she obtained her job. Mrs. Kirk, cranberries don't always cut it.