First of all I had trouble finding the spa as it is in an office building. Scheduling is an issue, as I originally made an appointment and when I called to confirm they had no record of it. Trying to reschedule was also difficult as they don't answer the phone during normal business hours. You need to leave a message and hope they get back to you. Finally all the stars are in alignment and I have my appointment, I arrive 15 min. early, per their website "Please arrive at least ten minutes prior to any reservation". The first thing the receptionist says to me is "you're early". I don't consider 15 minutes early to be out of the norm. Anyway, I now have to wait 30 minutes past my appointment time since the massage therapist is running behind.
Don't they give them a break between clients? By now, I'm irritated, this is not how I want to start my massage experience. It gets worse, there is a lab somewhere in the building and during the majority of my massage I can hear a young child crying.
This is not the relaxing experience I had expected.
The only bright spot was that the massage therapist was excellent. I can only hope she leaves this environment and moves to a better quality spa. read more