Sandra is polite very helpful and pretty might I add if you go to this location Sandra is your girlread more

From the owner: Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

This was the most pleasant experience I've encountered in obtaining a quick loan. Caleb was…read moreparticularly helpful and a breath of fresh air during the process, patient in explaining the options. Thank you!

I called these people and told them exactly what my situation was and told me they could help me…read moreand the process was so easy but when I get there they just look at me and my husband dumbfounded and where getting sassy and saying they could do nothing for us. I'm in a tight financial situation and they really just don't care about you. I went outside and they all started laughing. Very inconsiderate staff. Never go there unless you wanna be disappointed and mocked.

IF I COULD GIVE 0 STARS I WOULD. Do not get a loan from this place. Their staff is rude as can be,…read moremy girlfriend and I came in to get a loan for a medical emergency, there was only one lady working (Indian lady) and a line of more than 6 people. We were there for OVER AN HOUR while she went back and forth between 3 people. My girlfriends card doesn't swipe right (we brought checks just in case) because her strip is kind of outdated. It wouldn't swipe so I brought my card in because we have THE SAME ACCOUNT. After an hour of being there we were told we couldn't get the loan because of that issue. She literally THREW the papers back through the window and said "sorry can't help you and here is why" and left to attend to another customer. HOW FUCKING RUDE? We walked out in fury; only to come back in really quick to make sure she shredded the information we gave her. She said she needed to keep it on file, so we said "well it would be nice to know this instead of being rude" and she just shrugged her shoulders and kept attending to the customer who JUST WALKED IN. We had been there over an hour for this service? I am never ever going back to any Ace Cash Expresses because of this. BULLSHIT. I am also complaining to corporate!

From the owner: Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

Received emails and mail documents from this store offering a loan, plus phone calls from different…read morestore locations offering a temporary loan for assistance. I had proof of income of over $5K a month plus a title to a vehicle and a one time income payment to be received within 90 days of upwards of $200K. Spent two hours at the store, verifying income at corporate office after already having all documents from corporate office faxed, plus a certified court document notarized income document. Had to get a office phone number that was public and they could find on line to prove the job existed, then two ID forms and almost rejected a Federal State Department ID card took a few minutes for them to see if federal identification was acceptable. Had a clear title to a vehicle which was present for inspection and after two hours of detailed verifying all things were correct to include active checking accounts and a real bank, my value for a loan was only $300. I found that seriously laughable. I did observe people with incomes way less getting some kind of loans and seemed to be ok with the process. Have not went through a loan process for nearly 20 years, from my recollection it wasn't this difficult and don't recall federal identification being an issue. Perhaps this is normal and i just got annoyed with the 2 hour process to finally inform me after all those hard fact finding verifications over and over again that i was only worth a $300 dollar loan. Wow

Talked to Alexis at the Conroe Branch for help. Offered tremendous assistance and advice. She is a…read morebreath of fresh air for sure!

I have used this bank for 30 years. (It used to be first educators). They have started charging…read moremonthly maintenance fees. I kept a high balance in my account and they changed the type of account without my consent. But they are charging a monthly fee no matter what your balance. I shut my accounts down and am very disappointed with the newer policies. The employees are nice though. Only reason I gave two stars