Great machines and management is helpful. Clean and safe environment. I will be using Bella's…read moreLaundry Room from now on.

Have been a customer for many years, and I'm very happy with service and staff they have been very…read morekind and helpful to me over the years. I highly recommend coming and doing your laundry here! Gabby :)

My family and I use this Laundromat weekly and very pleased with the customer service that we…read morereceive there. We love the app that they offer to operate the washer and dryer. We are able to pay from our phones and it let us know how much time is on the washer or dryer just in case we need to go do something else. Thanks for bringing good quality customer service to this area.

This is the only laundromat I will go to! The staff is friendly, helpful, and keeps the place…read moreclean. The machines work very well and are connected to an app that allows you to pay by phone and even notifies you when your clothes are done.

Took my big bulky comforter set there and got great help. Since I forgot my soap (go figure) they…read moresell you a cup of detergent from a dispenser- several options to choose from. Awesome !! They showed me how to use the machines and were kind. They have nice tables to sit at and clean bathrooms

Clean and well kept. Helpful staff. Several sizes of washers available, nice to have options. A…read morenumber of machines out of order but it wasn't so busy that we had to wait.

Amazing, kind , efficient! I had a social event Sunday. I…read morehad not read the care label& of course dry clean only. No worries. Arrived at a competitor dry cleaning business, which I was told that it would be MondayAmazingly, VIP Cleaners got my outfit dry cleaned in a couple of hours!!! It looks Amazing and so will this GMA at her grandson's graduation!! Thank you

Best cleaners in kc always on time has coupons always friendly very reliable for years and years…read moreyou never get taken to the cleaners here lol get it

Great job and she's very sweet and polite and works quickly. Very pleased with my dresses. Tyread more

Very good service! Would highly recommend. She fixed my dress to fit me and I'm so happy with the…read moreresults!

I worked with the team at Lucia's Sarto for tailoring my wedding dress and I could not recommend…read morethem more! Before my first appointment, they gave me instructions on what to bring (like my bridal shoes and undergarments). During the appointments, they always took pictures/videos (that they then sent to me) and took the time to explain each piece of the dress with regard to what they recommended. However, they were never pushy and let me make my own decisions with what I wanted done to the dress. On my final appointment, they recorded a video on how to bustle my dress and gave instructions on how to zip it up. I thought the price point was very fair and I appreciated the fact the appointments were never overly long.

I was lowkey excited to have found my new tailor after a multi-year drought. It's not easy to find…read morea spot in the area that does good work, and I was optimistic about this from the jump. Ultimately, I ended up leaving this place with a bad taste in my mouth. When I got sized up and measured for my old suit, a blazer, and a casual button-down, everything was great. The staff was friendly, and Sarah did a nice job talking me through everything. I'll be real, it was ultimately a lot more money than I thought it would be. This place has a good reputation and I needed it done, so I rolled with it. You pay up front and then come back on the date they tell you. I'll say, a courtesy call that it's ready would've been nice as this is the kind of thing that easily slips the mind. Went in to get it, and noticed the button-down was still crazy long. Like, too long to wear. We had just sized it up a few weeks prior, and again, I remember it all clearly having had a positive interaction. I remembered the specifics -- at one point I thought the suggested length would be way too short, but we ultimately settled on an inch or so hemmed up. So I mention this, and whoever was taking care of me (not the same, friendly person from my first visit) was acting as if they'll make it all right, but noted it would be a new job. I.e., I'd have to pay even MORE than the $335 I'd already paid for the suit, blazer, and shirt taken in. I was surprised and was like, OK, but then it didn't sit well... again, I remember already going through this. That's where they left it. The way it came off to me was a half-assed, "Oh we just want you to be happy, so feel free to leave it with us and we can do what we said we were going to but charge you more for what we originally promised." Customer service matters, and you never want to drop a bag of money and feel dissatisfied, but that's where I'm at. I'm giving the courtesy of three stars again because the first half was a positive experience, and they ultimately got the suit and jacket right and on time. I respect that, but am disappointed to be right where I started with my shirt. Budget's already spent on alterations for the next couple years, and in my opinion, hemming it an inch to fulfill the original order shouldn't be a hill they die on. On to the next, and if you go here, I hope you get better resolution and customer service than I did.

I have never left a review before but this small business, I wouldn't recommend. The guy up front…read moreMisha, is rude whenever you have any questions about pricing which are super high for a tailor shop in Kansas City, the business is super small, outdated & crowded. Has dogs in the business which is unprofessional. I'm allergic to dogs and there's 2 dogs from what I could see hanging out and around everyone clothes. Do NOT recommend.

What should've been a simple hem + strap tighten turned into a $300 mess for our daughter's dress…read more My husband brought our 11-year-old in to have her dress shortened and the loose straps tightened. He was told that taking the dress in would address both. When we picked it up, the straps were even looser - easily falling off the shoulder - and the fit was asymmetrical. We called and were told to bring her back to correct it, which we did. At pickup, we were hit with an unexpected $85 extra charge and told we "never requested" the straps be adjusted. Over $300 later, the dress still doesn't fit properly. We left feeling taken advantage of, misled, and pressured. Dads/parents: if you're not a tailoring expert, be extra cautious here. We won't be using Larissa's ever again.

I was doing 3 loads and I wash other places and never had this kinda experience with any of them as…read morelongs as my clothes gets washed we good I I washed load number 27 the guy was very nice told me there is nothing I can do for u but to call the management they refused to fix my problem had to pay another load on top of that there were another young lady washed next to me number 28 she said her load didn't wash good where is the soap we putting it's not sending down at all and they new machine you need to check them up and make the customers satisfied that's what you opened the business for me I'm out you never see me here again I don't write a but definitely you deserve a 1 star sorry but change the attitude make sure your customers are happy way you getting happy us putting money in your pockets

This was my first time visiting Gates Plaza Ultra Wash. Had the pleasure of dealing with both…read moreattendants and I must say their knowledge of showing me how to utilize the cashless system and maneuver the washing machine a dryer was very much appreciated. I cannot say enough great thing regarding these ladies that assisted me. Great job and keep up the good work. I know from experience people tend to never report the good things only the bad things. I definitely will be back.