I want to begin by clarifying that this review is not based on the actual services provided, as…read moreunfortunately I never had the opportunity to receive care. Instead, this is a reflection of my experience interacting with the office and its handling of my situation.
I am an active-duty service member with over 13 years of service, and at the time of this situation, I was stationed overseas in Bahrain. I scheduled an appointment months in advance while planning a trip back to the United States to handle important personal matters, including custody arrangements. I was referred to this practice by my ex-wife, who spoke positively about their services despite the high cost.
However, during that time, government shutdowns significantly impacted military pay. Like many others, I found myself in an unexpected financial hardship due to delayed compensation. On top of that, my travel back to the U.S. was severely disrupted. Flight changes and delays left me stranded in the Philippines with my children, forcing me to spend an additional $1,500-$2,000 on emergency lodging, transportation, and other necessities.
As soon as I realized I would not be able to make my appointment, I made an effort to notify the office. While in transit, I sent a text message explaining my situation, believing I was contacting a valid business line. I also followed up with a detailed email explaining the circumstances and expressing my desire not to cancel, but simply to reschedule. I made it clear that I still intended to receive services and continue care with them when I was financially stable.
Despite this, I was charged a cancellation fee. After explaining my financial hardship, the fee was reduced to half, which I initially appreciated. However, even that reduced amount was not something I could afford at the time, given the circumstances I had just endured. I communicated this clearly and respectfully, hoping for understanding and flexibility.
What I received instead was a response focused solely on policy and payment. Even after explaining that I did not have the funds and was dealing with significant personal and financial strain, the priority remained collecting the fee. I was informed that if payment was not made, the balance could eventually be sent to collections. This was incredibly disheartening.
What impacted me most was the lack of compassion. This is a mental health-focused practice--an environment where empathy and understanding should be foundational. Yet, even when presented with a situation involving financial hardship, disrupted travel, and ongoing military obligations, there was little effort made to truly support or work with me beyond minimal concessions.
Im, currently still overseas, in an active conflict environment, facing real and immediate dangers. Missile threats and attacks are not abstract concerns--they aree happening in real time, near where I live and work. While dealing with these life-threatening conditions, I continued receiving communication about a $275 charge for services that were never rendered.
today as missile sirens are going off I called and paid the $275 out of the limited funds I have remaining, not because I agreed with the charge, but to stop the ongoing stress and pressure during an already overwhelming situation.
It is difficult to reconcile risking one's life in service to a country--protecting the freedoms that allow businesses to operate--with the experience of being treated without empathy or flexibility in return. This was not just a financial issue; it was a human one.
I had hoped to experience the level of care and professionalism reflected in the positive reviews I had seen. Unfortunately, my experience fell far short of that expectation. My interaction with this practice was marked not by care or understanding, but by rigid policy and a lack of compassion during a time when it was needed most.
I sincerely hope this feedback encourages reflection and change. Situations like mine may not be common, but they are real--and how they are handled matters deeply.
I dont expect special treatment but, a little humanity would be nice giving the circumstances. I have email correspondence as proof I basically begged for some understanding. Now I would never spend my money here. How can people who say their passion is to help others act like this. I guess it only matters when there can be a price put on it.
for a place that claims to love helping people, that didn't show up here at all. I don't expect special treatment because i'm military, I expect some sort of humanity and morals. I guess they only care to help if a price tag is attached to it. This place will never get my business! if I could go zero stars I would.
