I might go back for an individual service, but would not recommend for a "spa day"…read more
For my 40th birthday, I was gifted a spa day from my family. I spent almost two months looking at the Serenity Spa website and picking out exactly the services I wanted. I was GIDDY!
I landed on the Indian Head Therapy, a facial, and then a chakra balancing massage, which a lunch in between.
The facial and massage were both great. I would go back for each of those individually, for sure. The chakra balancing massage, in particular, was DELIGHTFUL.
The Indian Head Therapy was so bizarre and not at all what I hoped for. It felt like the person who was supposed to do this treatment canceled at the last minute and they asked the esthetician if she could fill in. She started with my hands which immediately confused me because it's supposed to be head, neck and shoulders focused. It was super disappointing and I LOVE any and all head massages, but even when she got to my head, she was barely massaging it - I don't know how to describe it, but would not recommend.
The layout of this spa makes the spa day not super ideal. In your robe, you have to traipse through the store front of the lobby, holding this super awkward basket full of all your belongings. I just felt so exposed and vulnerable naked in a robe, walking through a store!
Lunch was $40. When I saw this on the website, I thought "oh! fancy lunch with some champagne! LOVE THIS!" and I was so excited. Now, I will say, I should have asked for details and I didn't, but lunch was a choice of salads or sandwiches, an iced tea and a Costco chocolate chip cookie. I would have said that $12 was a reasonable price for this meal. $20 would be a stretch. $40 was absolutely ridiculous. Like in ZERO worlds was that a $40 meal. The sandwich was a pesto chicken sandwich and it was tasty, but honestly, I was so confused by the price and the menu that I was distracted by that.
Another thing to mention is the general vibe of the spa. I can't think of any other way to say this, so here goes: It feels as if everyone that works there is nervous about getting in trouble from someone and then they just panic snip at each other to try to prevent people from getting in trouble. The vibe is that everyone is on edge, nervous, cranky, worried. Especially the people at the front desk were overly friendly but then kinda snipping at each other or at the people providing the services and then rolling their eyes at each other. It was a really odd vibe.
So, all in all, I might go back for a single massage or facial, but I wouldn't choose this for a spa day.
Things that would greatly improve this place:
1. Lockers or a place to store things that doesn't involve awkwardly carrying a basket.
2. Some sort of passageway that does not involve walking naked through the lobby to your next service.
3. Some sort of meal improvement - either a glass of champagne and a lunch upgrade or a SIGNIFICANT price decrease. Also the Costco cookie was so insulting - even a slightly fancier dessert might have taken the edge of the price off...
4. A more pleasant vibe - it wasn't at all how people talked to me, it was how they spoke to each other. It was stressful to hear people clearly upset with each other. And it wasn't just 1-2 people - it was how everyone interacted with one another. Weird.