The absolute worst customer service in the world!
Greg the owner yells, threatens and attempts to intimidate his PAYING customers.
When issues come up, he fights with you instead of working with you. I have copies of Voicemails he has left me, and Images of Texts with him, and his staff where we were told one thing and provided another. (I'm happy to provide these to anyone that asks) just PM me.
The installers destroyed my dining room ceiling on day one (huge water leak), which ended up turning into a liability claim as Greg was unreasonable on the phone (yet again) when I asked we at least test for Mold because my child has respiratory issue, Greg proceeds to yell at me over the phone when I questioned the fact that the vanity that showed up didn't match the sales picture we ordered and has 1/2 the storage drawers we wanted. There was also an issue with the tub ordered vs. what was selected. There is an underline in the contract for the Tub (as it wasn't picked at the time of contract signing... HUGE Mistake) Greg wouldn't honor the agreement and text message history we had with Rich (and could prove) In the end, he must have known he was in the wrong because he provided a contract addendum and reducing the total bill by the cost of an average tub, but not the one we wanted as compared to the lesser tub that showed up at our house. This was a clear case of a bait and switch we could have argued in court, but in the interest of just getting our project completed we took the discount and moved on. If I would have known it would take another 60+ days beyond the worst case estimates to complete we would have lawyered up right then and there. (This was supposed to be a 5-6 day project plus 2-3 weeks for the custom glass. The project started on 10/15/18. 30 days after the project was to be completed, it reached the glass ordering step. I made final payment over the phone minus the glass (per the contract) I was verbally assured by Greg the glass was ordered. Three weeks later (nope, the glass was never ordered), had to wait another four weeks for the glass to be installed...and again, it wasn't Your Bath and Kitchen noticing they were overdue and reaching out to the customer, it was me (THE CUSTOMER) following up yet again, trying to figure out why I still can't use my master bathroom!
We like the end product, it's not perfect, there are scratches on the countertops, and the cabinets are not anything special.... But at this point I'm just happy to be rid of them!
But that's not the kicker.... Today Greg, pushed too far.
On 1/10/2019 at 11:27am, I was called by his installer, and informed the work was complete. I was not home at the time to verify the work or provide a final check for the glass (a minor $800.00 of a 18K bathroom renovation) so a very small amount of money left, when I paid as requested immediately the prior three times. (so I haven't shown any risk of not paying)
On 1/10 at 11:39am, I get a call from Greg, I do not pick up and let go to voicemail. It requests I call him for final payment. (ok, great no big deal. It's to be expected. The only time I can get a response from him is when he wants something.....) I did not return his call right away because I wanted to go home and verify the work was completed, I get home around 5:30, it looks good. Couple minor issues but bringing them up at this point seems worthless given my past dealing with Greg. I'll just pay someone else to make corrections. (oh did I mention, Greg also called at 1:20pm, 6:11pm and 9:00pm. The voicemail at 6:11 has tone and demands I call him for final payment. (Let's keep in mind this is less than 7 hours after the project has been completed and the shower hasn't been tested yet.
On 1/11/2019 at 7:22, and 7:24 I get calls from Greg. He leaves a voicemail threatening to put a lien on my house for failing to pay (tells me I'm playing games with him.... Keep in mind I have not spoken with him yet) (again, we are less than 24 hours from completion and he was 60+ days overdue) insert your own explicative ____here. I waited on you, you can wait more than 15mins to get a payment from me. (btw, if you want to hear this voicemail before signing up with this company, I'm happy to share it. It will show you the owners true colors)
I stopped into the office today 1/11/2019 (at 10:30am) and paid the minor amount of $800.00 (again, less than 24 hours after my project was completed. We should all be so lucky to have our customers turn around payments that fast. Greg wasn't there, which was for the best! I asked for proof of the good housekeeping seal guarantee we were informed about during the sales process (Rich couldn't find any, seems odd right?) I also asked for the cleaning and care paperwork we were told we would get for these new products (again, couldn't find any, seems odd right?) read more