This is the worst customer service I have ever seen. I got the groupon and have been trying to schedule since October 2016. Syri, the person who answers their emails (no phone number listed), keeps giving me the run around and 6 months later, we still have no appointment. I tried being patient with all of their caveats and 'we don't schedule any appointments more than 2 months out' random rules, but at this point, I have to say it is singularly the worst service and accountability I have ever seen. Even if I respond within in minutes, she responds 24 hours later with that time is gone, try again message. AVOID THEM AT ALL COSTS. I can't speak for quality, but if they are this shady before hand, I wouldn't entrust my precious family pictures with them anyway.
.. Here's a snapshot of the email chain..
________________________________________
Sent: Tuesday, March 28, 2017 9:20:26 AM
To: YOUNGimage Photography
Subject: Re: Photo shoot request
Hello, you still have the 27th listed which is what i chose?
_____________________________
From: YOUNGimage Photography youngimageinfo@gmail.com
Sent: Tuesday, March 28, 2017 9:19 AM
Subject: Re: Photo shoot request
Sorry, but that date is no longer available. Down below is an updated list of the earliest date we have from now until the last date provided. (PLEASE NOTE: these dates are available for other clients). Looking forward to hearing back from you.
EARLIEST DATES AVAILABLE, along with cancellations slots:
*Monday April 24th at 4:30pm with the location at Gasworks Park
* Thursday April 27th at at 6:30 PM (duration is subject to daylight), with the location at Gasworks Park
________________________________________
On Mon, Mar 27, 2017 at 9:35 AM wrote:
Hi, can we take the 27th of April at 630
_____________________________
From: YOUNGimage Photography youngimageinfo@gmail.com
Sent: Monday, March 27, 2017 9:28 AM
Subject: Re: Photo shoot request
Sorry but that date has already been booked. down below is an updated list of the earliest date we have from now until the last date provided. (PLEASE NOTE: these dates are available for other clients). Looking forward to hearing back from you.
EARLIEST DATES AVAILABLE, along with cancellations slots
* Thursday April 27th at at 6:30 PM (duration is subject to daylight), with the location at Gasworks Park
________________________________________
On Sat, Mar 25, 2017 at 9:52 PM wrote:
Hi,
Ill take the friday , april 28th at 630pm
_____________________________
From: YOUNGimage Photography youngimageinfo@gmail.com
Sent: Friday, March 24, 2017 10:08 AM
Subject: Re: Photo shoot request
Thank you for reaching out to us, down below is an updated list of the earliest date we have from now until the last date provided. (PLEASE NOTE: these dates are available for other clients). Looking forward to hearing back from you.
EARLIEST DATES AVAILABLE, along with cancellations slots
*Monday, April 3rd at 6:30 PM (duration is subject to daylight), with the location at Luther Burbank Park
*Tuesday, April 4th at 6:30 PM (duration is subject to daylight), with the location at Luther Burbank Park
* *Monday, April 10 at 6:30 PM (duration is subject to daylight), with the location at Gasworks Park
*Tuesday April 13th 3:30pm with the location at Gasworks Park
*Friday, April 21 at 6:30 PM (duration is subject to daylight), with the location at Luther Burbank Park
* Thursday April 27th at 4:30pm with the location at Gasworks park
________________________________________
From: YOUNGimage Photography youngimageinfo@gmail.com
Sent: Monday, January 16, 2017 9:46:57 AM
Subject: Re: Photo shoot request
Thank you for reaching out to us, at the moment we are not scheduling out that far in. advance. And we can provide service on the weekend however there is a nonrefundable $200 weekend service fee, our hours of operation is our only Monday through Friday.
________________________________________
On Fri, Jan 13, 2017 at 3:34 PM wrote:
Hi Syri,
Please extend my groupon date. Also, I would like to schedule a 1yr old +family/dog photo shoot for Friday, May 5th or May 12th at 3pm (or the latest time you have available) or Saturday May 6th or May 13th anytime. Do you have those times available?
________________________________________
From: YOUNGimage Photography [youngimageinfo@gmail.com]
Sent: Monday, October 31, 2016 9:17 AM
Subject: Photo shoot request
Hello,
My name is Syri, Im with youngImage. Thank you for your interest in our photography. However, we are very sorry to say, but due to the season that we are in at the moment our schedule is full from now until the end of January 2017. With that, we will not be
able to accept any more appointments until the beginning of January 2017 for the mouth of February-April 2017. If you book during that time our last session is 3PM. That is because of the season being winter and daylight savings. Although, we possibly may
get unforeseen cancellation slots, and read more