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    Young World Ballers

    3.7 (3 reviews)
    Closed 9:00 am - 1:00 pm

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    2 years ago

    They gave me the silent treat ment when I asked can I join the program and was very rude do not join

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    2 years ago

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    7 years ago

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    The Gravity Vault - Montclair

    The Gravity Vault - Montclair

    4.2(9 reviews)
    1.4 mi

    Whew! Where do I begin…read more.. I first discovered Gravity Vault from the Hoboken location, which I researched online and loved the aesthetic of the business, but never did get a chance to visit. So recently when surfing IG, I saw a posting advertising their Montclair location's 3rd anniversay; the celebration was being broken up into 2 sessions (1st: 11 AM; 2nd: 2 PM) - I opted for the 2nd. So yesterday, I took a nice drive from Bergen County over to Essex to check it out with my kids. As other commenters have mentioned, parking is rough, but we lucked out with street parking across from the library...whoo hoo! Upon arrival (around 1:45), I waited to be greeted; once a staff member was available I let him know we were checking in for Session 2, which he looked kind of lost about and made me question myself, but I told him about the IG posting and he quickly said "yeah, its $5 all day pass, you can climb as much as you want." And THAT WAS IT. He turned around to another staff member about the waiver form, she ends up taking over and he took off. I completed the waiver form. I asked about shoes for climbing because they didn't ask me, in addition to harnesses and rope. The young lady stated it was all free climb at their location. Didn't know that. They didn't ask if we needed climbing chalk, or even to ask if it was our first time climbing. It was a very poor introduction and subpar customer service for US (may be different pending who you deal with). After that, we moved into the main room where we were given some quick Safety Rules (2-3 min); she pointed to a gym in the back of the space with treadmills and workout machine that were available to use. We were on our own soon after. Everything is pretty much centralized, so the small room near bathrooms was setup with a virtual climb; they also had about 3 pizza boxes and 2 bottles of almost empty drinks. My kids were able to get a gulp LOL which was nice because they needed it after the nice workout from climbing. When we leaving, my kids wanted to get some candy, so we waited online for the person who was checking in another couple to climb, but she took them to the back, so we waited for another staff member who was wrapping up with another person. A couple of guys walked in from outside, and when that staff person was done, she completely skipped over us and took the people who walked in from outside. How RUDE! We left after that. Overall experience, we stayed 45 mins to 1-hr, for the kids first time they got a good workout and enjoyed the experience. Me however, I was very unwhelmed by this location - but I still want to try out Hoboken's location. They are brighter, bigger and hopefully with better customer service.

    An employee assaulted me and pushed me and also said that people of my ethnicity are gross and that…read morehe will "definitely stay away from me because of that." I had to go through tooth and nail just to get the employee to give me the manager's contact to report him. The lower-manager would not give me the name of the employee nor the manager's contact before the police had to come. Really such a ridiculous situation all around. When I finally got in contact with higher ups at gravity vault they didn't care, and cancelled my $150 membership for misgendering an employee which scared her. This is an insane place. If there were no employees it would maybe be alright, but the staff (these ones in particular) makes it not worth the potential of being pushed by an employee with face tattoos and having an employee tell you that he doesn't like your ethnicity, trying to get a contact to report this leading to the interim manager calling the police on you, the police finally getting the manager to give me the contact of the higher-up, and then having the higher up say that none of this matters because their security footage doesn't capture sound, and the push is captured on the video, yet they do not care about that but rather the misgendering and cancel my membership of $150. It really makes no sense at all. Completely inept staff and managers, and their politics take a precedent over pretty much anything else. If you are Jewish do not go here, since that's what I am, and if you don't want to have an employee with face tattoos push you and tell you he doesn't like your race, be yelled at by employees, have the manager withhold information, and then have the higher ups not take any of this seriously and then cancel your $150 membership while keeping the money, then avoid here. I mean it really is an insane place. I can't believe this happened but it did. Crazy. 1/10.

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    The Gravity Vault - Montclair
    The Gravity Vault - Montclair
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    Young World Ballers - amateursportsteams - Updated May 2026

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