We had lived in our house for only two weeks when we had our basement flood. We were recommended…read morethe disaster company by our insurance adjuster, due to him previously being employed there. The mitigation with josh was awesome! He kept us in the loop and had it done very quick. They did break our wood blinds and were supposed to fix them, but never got around to it. Pushing forward to the rebuild I asked for a bid before we proceeded with payment. We were advised to pay our insurance money forward and they asked me to sign a work authorization form, claiming it was just so they were aloud in our house, just to even get us a bid. We were going to do an add on since they were already there but when they gave us a bid for that add on it was way steep compared to what we thought it would be. So we asked to just rebuild it the way it
was and we were told we would be getting the bid for just the rebuild. Weeks went by, no bid came. I reached out several times and codi told me she would have me on the schedule and we will just make changes as we go, but to just get sheetrock started. A few weeks of waiting brittany reached out asking what color floor we wanted. Confused I asked why we werent doing the sheetrock first like we were told by codi. No answer, for weeks once again. Finally my wife called in asking if we could just get our money back so we could pursue other contractors. She was on the phone talking with Brittany on the details, when codi came on the line and openly laughed and mocked my wife about my wife's background in construction billing. Hearing about this I went into their office to personally ask for our money back and to see why we were being treated so poorly by a company we were supposed to trust. Codi said they were waiting on a form to be signed, billy yelled in the back ground it was already signed. Then she proceeded to tell me how sorry she was for joking with my wife. I told her it wasnt a very funny joke, and being in construction my self im flabbergasted that a company would mock a customer that way. We agreed to get our money back, no one ever mentioned they would be keeping any of it or a contract was binding us to almost 5k. Weeks later we recieve part of our money back missing about 5000 dollars. With a contract signed with Josh's signature, under my name, not my signature. They claim since we broke the contract they were entitled to 20 percent of our total insurance claim. With no bid still, no work even done, still have broken blinds and tile grout that was never fully removed and needing chiseled or grinded, then mocked on a personal level by the manager here. We have tried reaching out to the owner with no response. Allstate has reached out and still, no response. Sad a company would take advantage of people like this, especially a young family who had only lived in this house for two weeks before the flood happened. Definitely do not recommend this company at all!!
