Do NOT trust York Vet with your furbabies. Their gross incompetence regarding a misdiagnosis was so egregious that had we listened to them & not gotten her additional care, our 18 month old Shepherd mix Remy would have lost her life.
Remy saw Dr. Rachael Bell for severe pain in her hind area. She had been perfectly fine & 2 weeks later could barely get up on her own. The vet immediately wanted to muzzle her, though she showed no signs of aggression. I told Dr. Bell that I thought she might have an UTI because she was licking a lot, however, no test or follow up was ever done. Other than getting Remy's weight when she 1st arrived, no other vitals were taken. The entire examination took less than 2 minutes & she only looked at the right leg. Dr. Bell stated Remy needed x-rays then proceeded to drag a scared & clearly stressed dog down the hall, while callously & dismissively chastising me saying, "if you just stand still, she will eventually follow us". She proceeded to wrongly diagnose her with "severe" hip dysplasia. I said I wanted to talk to an Orthopedic vet, no referral was given or offered, she stated "it was nonsurgical. It was really bad & would only get worse". Instead, Dr. Bell callously dismissed me with a "why". I asked that Dr. MacDonald look at the x-rays. She did & instead of informing us that x-rays were not done properly & should be redone, she instead doubled down on the diagnosis of "severe" hip dysplasia.
The next 5 days Remy's condition deteriorated to the point she could not stand on her own without help or lift her head above her shoulders. I called to make another appt. They said Dr. MacDonald instructed that Remy could get a shot of Librela. We took Remy in only to find out the appt was with a tech & not Dr. MacDonald. No other vet at York, other than Dr. Bell, ever examined or looked at Remy after the hip dysplasia diagnosis. We asked to speak with either Dr. Amanda MacDonald or Dr. Ashley Goforth & they refused our request. We left after being told by the office manager, Amanda, that Dr. Goforth did not like our attitude.
We made an appt for the next day with another vet at a different practice that showed me Remy's x-rays. You could clearly see that the dog was not straight & they stated that a proper diagnosis could not be given with these images. You could see, in the 1 image York provided of her knee, that Remy had severe inflammation. Remy saw an Orthopedic surgeon the day after that & verified she did NOT have hip dysplasia. Both the Ortho & attending vet believed she had autoimmune disease & should see an Internist immediately. They ran bloodwork to rule out any bacterial or viral infections, put her on an antibiotic to be safe & increased her Carprofen. The Internist verified that she has autoimmune disease & started her on the proper medication.
After we sent Remy's records to the 2nd vet, York Vet sent us a letter stating they would be unable to retain us as clients given our "displeasure" with their services & healthcare team. The sheer negligence & gross incompetence shown by not just 1 but all 3 vets at York Vet Specialist was nothing short of malpractice. Their callous indifference to Remy's pain & our pleas for help were ignored, causing her undo pain & suffering. Not to mention they attempted to blame the client for misconduct versus accepting the blame themselves for refusing to listen to the concerns of the client, showing any degree of compassion & professionalism by actually examining Remy as her condition deteriorated resulting in a deplorable level of inadequate care & medical malpractice. Because we did not listen to them, Remy received proper care & diagnosis that she has a very treatable condition of autoimmune disease & will a long happy life with us. You cannot trust the wellbeing of your babies with this practice. Their indifference towards animals & their humans is unconscionable. read more