I have been to this store twice in my life. The first time was over a decade ago when it was called…read moreShoppers Home Health Care. Some Shoppers Drug Mart (SDM) stores have a home health care store that is separate from the drugstore and is often next door. It appears that these home health care stores have been rebranded and are known as Wellwise by SDM. After my doctor's appointment, I was in need of a wrist spica splint for my slightly swollen wrist and irritated thumb. My go-to drugstore did not carry it. I visited the SDM at highway 7 and Warden. I got a helpful pharmacist who said that he only had a finger splint. He recommended visiting this Wellwise store. He pointed me into the right direction. The store is two doors down from SDM, which is next to T&T. On a Saturday, the parking lot is super busy with folks who cannot back out of parking spots to survive. After seeing a woman take her sweet time backing out and leaving in front of me, I swooped into a spot closer to CIBC and walked over to Wellwise. I saw the splints at the back of the store. Never having worn one, I had no idea which one I needed. I lined up at the front and a female staff member was great helping me out. She recommended the longer wrist-thumb splint. She gave me a medium to try. It fit, but I needed something larger. The one that I settled for is black with red trim, which reminds me of my high school colours. The other one that didn't come in a large was all black. I tried the former on and it was comfortable considering how crazy it appeared. It looks like a mini straitjacket. I had a prescription, so the woman took some time to create an official receipt for me for my claim. She was great. My local pharmacy gave me a photocopy of my prescription, which was faint. I helped the woman with my address and phone number, as they were difficult to read on the prescription. This woman was thorough. She wanted to make sure that spica splint on the prescription was okay for the splint model that I was about to purchase. She checked with her colleague and it was all good. Yay! I paid with a debit card. There is no tax on this type of splint. You can also use your PC Optimum card here to get points. Bonus! I thanked this woman for all her help. I walked out with my new splint in its box. I am probably different when it comes to looking forward to wearing a splint. I simply wanted some relief and help. I got to my car and immediately put it on. I've had it for almost a day now. It's comfortable to wear. I drove fine with it on. I do need to adjust how I type, which keeps my left thumb off the spacebar. I like it. I slept well in it. I also feel like I have superpowers with it on, but I don't! I had excellent help getting a wrist-thumb splint. I got great care and customer service. I also learned so much about splints. It was quite the crash course to find one that suited my ailment. I hope that I don't need to return to this store, but know that you are in good hands if you do need something here. (202)

The service at this store was above & beyond what you would normally expect! The staff were very…read morefriendly and very helpful. I love purple and they managed to hunt down a purple walker for me!! I didn't even ask them to do it. They just did it to be extra nice which I really appreciated!! Thank you all again!!

Prior to today, I would have given this business a 4 star review. I purchased my CPAP there and…read morefound everyone I interacted with to be kind, knowledgeable and helpful. I have spent over $1000.00 at this place. Today, I tried to return an $80.00 item that I purchased and realized later on that I did not in fact need. When I asked for a refund I received push back. I first had to wait while an employee did some stuff at a computer screen. Then another employee got involved suggesting that I could not return the item because it was a final save. I said that I was sorry for making people upset over the fact that I wanted to make a return, but then I also pushed back suggesting that they were about to lose a repeat customer over an $80.00 item. I did not enjoy being made to feel uncomfortable about returning an item. I did eventually get a full refund, but I seemed to have made the employees unhappy in the process, which was definitely not my goal. In fact, while I was driving there I was thinking to myself how much I enjoyed interacting with the workers as they are always so kind and nice. But that was not the case today. How unfortunate. Repeat customers and the best customers. Don't lose a customer who will potentially spend thousands on your products over time for a mere $80 item. I worry about what kind of pushback I would get if I had an issue with an even more expensive item. When dealing with a medical device I want to feel that I can trust and be supported by the people I am dealing with, but today I saw a side that I did no at all appreciate from the workers. I have a feeling that this might just have been a bad day, but I can't help but have misgivings by the experience.

From the owner: Medigas, your choice for medical equipment and supply needs relating to sleep apnea, CPAP therapy,…read moreCOPD, home oxygen therapy and more.

Utterly unreliable when I attempted to rent from them in 2023. I had rented successfully in 2019,…read morebut last year I was told that a power chair can't be booked more than a month in advance; then when I called I was told a week in advance; at the last minute was told that nothing was available. Never again.

From the owner: We provide equipment & Funding for Wheelchairs, Hospital Beds, Stairlifts, Ceiling Lifts, Patient…read moreLifts, Mobility Scooters & Power Wheelchairs.

Friendly well informed owner who has many items in stock but if not in store, item can be ordered…read moreand received the next day. Merchandise is best quality at very competitive pricing .

From the owner: Medical Supplies and Home Healthcare Products.read more

Consider yourself lucky if you've never had to step foot in a place like this. I actually never…read moreknew that Shoppers owns home health stores such as these. They sell a lot of home health equipment such as walkers, large comfort pillows, sleep apnea masks, bath tub handles, and even a hospital bed. The atmosphere is similar to a hospital with the white floors and the white walls. It felt very medical but at least it felt clean and professional. Almost every item had a tester product, which we really appreciated. There was quite a few people working, and most of them were knowledgeable about the products. They helped us choose the appropriate equipment and answered almost all of our questions. I caught wind of someone having an appointment here. I'm not sure what it was for, but if you have any health issues it's worth checking out. Surprisingly it was quite busy at the time we came, but that's probably because it's one of the very few in the area. 4/5. Clean. Good experience.

Shoppers Home Health Care does not look like a normal Shoppers Drug Mart, because it is totally…read moredifferent. First impression is that the decoration is boring 4 walls, a boring ceiling and a boring floor. For merchandises, you won't find flu medicine, beauty products and groceries here. Instead, the store is filled with health care supplies and equipment such as electric scooters, walkers, canes, Don Joy hinged knee braces (the types that look like the one Terry Fox wore), other types of knee braces that are for medical/physiotherapy purposes, a full rack of Obus Forme products with selections I have never heard of, etc.. In short, this is a real health care store that carries supplies and equipment that are too hard core for Walmart and PharmaPlus, and a pretty looking store is not required for marketing purpose. The services experience I had was good. This had something to do with the high staff/sq footage ratio. This services level was necessary because most new customers need assistance to choose the right product, the right brand of product, or in my case, custom fitted the product. At least for the product I was buying, the sales lady was obviously trained to perform the fitting. I can imagine that certain staffs are assigned to support 1 department only because of the customized training and experience required. SHHC will provide you with a receipt for insurance claim purpose. Please remember to check with your company insurance for documentation requirement, such as medical doctor prescription note. The reason I deduct 1 star is because SHHC does not do custom order. It only sells the brands they have on floor. They won't entertain orders of special brands. Before this visit, I wondered if Shoppers ran this business line as a public services, because I thought only a small percentage of population bought these stuffs. The truth was the store was busy during my visit. There were many customers of various age groups. They were all there to buy things to make their lives easier or to recover from injuries.