Quick service and not a lot of upselling. Make sure you get your internet coupon before going!…read more Also wanted to add the staff is great and very friendly. They do a really great job.

Came in for an oil change and service was friendly and fast! They went over things that were…read morerecommended for my vehicle based on the mileage, but no pressure to do anything additional. I appreciated that! I had a coupon which was awesome as it made my oil change extra affordable and painless. I'll be back in soon for those additional items, and future oil changes!

Absolute friendly service Jose made us feel right at home. They did all kinds of cool stuff like…read morechange my air filter. Make sure all of my fluids were we're full and checked my tires and I was so satisfied also got a five dollar off a car wash right across the street hey that's awesome. They also did my military discount. thank you to our brothers and sisters in service. oh, and I was unaware that you do not even need to get out of your vehicle. You literally pull up in the back and they will guide you where you need to be. You stay in your vehicle the whole time and they talk to you and make sure you know everything that they're doing love that. when they were working on my vehicle, it almost sounded like when you work in a restaurant and you work on the line they call out things and say heard it was pretty amazing

Hard working, knowledgeable crew!Reasonably priced! They checked all fluids and even changed my…read morecabin filter. I keep going back!

Great Place. I just moved here from out of town and passed…read moreby this place a few times. I always noticed how clean and organized it appeared from the outside. My Mercedes S550's coolant hose was cracked. They took my car immediately. I asked them to change the oil as well. While looking over the car they noticed my air filters were dirty. I got the car back priced as quoted. They we're in constant contact with me. They got the parts in 1 day and I got my car back the next day. They know their way around foreign cars and I would definitely trust them again with a Mercedes and that's saying a lot. Great Work!

Great experience! They explained exactly what was wrong with my car, gave a clear and fair price…read morebreakdown, and fixed everything quickly. My car runs better than it has in years. Huge shoutout to Luis, he even followed up afterward to let me know about a recall and recommended I get it taken care of at the dealer, without any interest in more compensation, but instead just taking care of their customer fully. Excellent service all around! Highly recommend.

Not happy at all. Beware! I went in and said don't touch or look at anything, my car was dialed in…read morethe way I like it I said. I was clear and specific. All of a sudden all of the panels are up, caps off and they tell me I need this and that which is all BS! They pulled out my filter which I told them not to do and started saying it was bad and installed incorrectly. They were the ones that did it the last time! It had oil splatter all over it. I told them to close the hood and then I was out of there. Aggressive upsell hustle. I won't return. It's almost better to go to the dealership and pay a little extra and beat the aggravation. Not happy. Thw whole experience was akin to The Wolf of Wall Street meets Shop Class

Buyer BEWARE. Amateur mistake left me stranded on the side of the road for hours after all the oil…read moreblew out from the filter. Rookie mistake. No refund, and a RUDE delivery of the bad news. This place sucks my ASS. If you use them after reading this, you are gambling with your automobile. Don't do it. Go anywhere else. Do it yourself ONCE and you are light years ahead of them and more knowledgeable than they are. The only way I will ever stop telling the world about this is the day I get a full refund. Customer service is everything. How a company reacts when they make a mistake tells volumes about the way they do business.

Made a 9AM appointment yesterday expecting things to be organized, but when we got here there was…read morealready a line of people -- all with 9AM appointments too. It's now almost 12PM and nothing has been done. What's the point of scheduling appointments if everyone is booked at the same time and left waiting for hours? Really disappointing experience and poor time management.

I had an 8:00 am appointment and was told that it would take 2-3 hours and I would get a call. At…read morethe 3 hour mark I called to check on my vehicle and was told they had 14, 8:00 appointments and my car was still in the same spot it was in when I dropped it off. First, why would you schedule 14 appointments at the same time knowing it wasn't possible to get them all taken care of. Almost 6 hours later I get a call it is ready. Very unprofessional people with no sense of urgency. I will be taking my business elsewhere! Awful location!

After going there some times , today I totally lost trust in them, I waited almost two hours after…read moreI was told an inspection would take 40 minutes, , the inspection used to be free now is 23 dollars , they showed me a problem with the front tire and I asked if there was no leaks I was told no, a few minutes after they said they had bad news, miraculously a leak appear after they pushed back and forth the tire rod and it started to leak from the transmission, my car went in there with no leaks and after I asked them that question this happened, what a coincidence, I won't go back for sure and now I understand their bad reviews. Be careful with them. They lost another customer. Your team provides good service? Yeah right, they charged me 23 dollars for inspection when they didn't even removed the tires or put air on tires as promised así I pay for them to play with my car waste my time and money and caused my car a leak they admitted before it didn't have a leak suit is what it store deserves. People Do Not Go there!

I've been a customer for years but today they lost me, much to my dismay. I price them with a…read moremechanic friend up north who always said their estimates were good or fair. Today I stopped in with an illuminated check engine light and need for an oil change. The quote came to almost $350. Most for an "engine diagnostic" (that they do for free across the street at AutoZone) and $120 for an oil change. He said the cost of oil went up. My battery needed a charge (free at AutoZone) and the oil change was $45 at the quickie lube. I'm disappointed to learn my mechanic can no longer be trusted. I'll be asking around for a new one.

We couldn't say enough great things about our driver, Donald. Before he even arrived, he contacted…read moreus to ask what was wrong with our vehicle so he could make sure he brought the proper tools and equipment. That level of preparation was greatly appreciated. When we discovered we couldn't put the vehicle into neutral, Donald took the time to carefully figure out a safe way to load it onto his flatbed without causing any damage. Then, when the vehicle wouldn't move off the flatbed at the destination, he once again handled the situation with patience, professionalism, and extra care. Donald went above and beyond throughout the entire process. His knowledge, problem-solving skills, and genuine concern for our vehicle made a stressful situation much easier. We truly appreciate his outstanding service and highly recommend him.

I've been there about 7 or 8 times and have been very pleased with the service and the prices. I…read morewas even given a ride home one time after dropping off a vehicle by one of their tow truck drivers who was headed that way anyway saving me $15 for an Uber.

Always satisfied with Ralph's work. My 2010 Honda Accord is up and running better than ever!read more

The first time I took my car to Special K was probably 10 months ago when I got my front brakes…read morereplaced. Ralph asked me to give a review on google and I did. I should have waited for a few days to give the review. Because a few days later I had to take my car back because noise was coming from my front tires. The tire lug nuts were not put on tight. Ralph did correct it. Fast forward to Thursday July 2, 2026, I dropped my off for an alternator replacement. Brittney in the office gave me the price and processed my full payment. I asked her when will my car be ready. She said Monday which was July 6. So on Monday I didn't get a call or text about my car. I called and no answer. I called the other number. Ralph answered, which I knew he was in New York. I asked about my car, he said BMW didn't deliver the alternator yet. He was supposed to keep me update, but he did not. Every time I had to call and text both numbers. Most times no one answered and Some times I got a response to my text. I asked for update, Ralph said part still didn't come. By now I am getting worried. I asked was the part really ordered and what day? He claimed it was ordered same day I dropped my car off. He said BMW was closed on Friday day before 4th of July and they are closed on weekends. I took him at his word. Tuesday July 7th, texted asking if the part came in. He responded yes but they are working on other car that parts were there. I am not going over every call or text. After speaking to Ralph I realize he was lying. Then he said the wrong part was delivered. So on Friday July 10th, I went by the shop around 2:40. The technician said come let me show you your car is ready for the new part but it is not here. The old alternator was taken out. I said Ralph said the part came and it was the wrong one. The technician said he never saw the new part. My husband called Ralph and Ralph told him my car would be ready on Friday July 10th because the part is coming in at 3:30. So I called Ralph while I was at the shop and he told me the same thing. I said well your technician say he never saw any part come in. Ralph said let me speak to tech, I put phone on speaker. He told the technician "the part is coming in today (Friday) at 3:30 and don't say anything else. " I didn't believe the part was coming in. I had to leave so I asked the technician was he working tomorrow which was Saturday, he said yes from 8am to 1pm. I said we will be back tomorrow. Of course we go on Saturday and the shop was closed. We called Ralph and he said, did you get your car? We said Ralph you know we didn't get the car, you know your shop is closed. I said you need to open your shop because I want my car today. You are a liar and you are playing games. He said let me call the shop and he hang up. He didn't call us and stopped answering our calls. So we went to Leesburg Police Station and spoke with the police about the situation. They called Ralph and he didn't answer so they left him a message. Later Ralph texted my husband and said the part didn't come in. Two hours later he texted me and said the part was there and it's been there. Later he texted me and said your car will be ready on Monday (July 13) and I will have the police meet you there to pick up your car. He was mad that I had the police call him, but I was tired of him lying! So on Monday I had the police meet me at the shop, we got there around 10:30am. Ralph was not there, only Britney and two technicians. I asked Britney if my car going to be ready today because I am taking my car today. She said yes. We saw one of the technician actually working on my car. The two police officers left and told me to call them back if I need them. I stayed in my other car and waited because I was afraid if I left, they would close the shop. I didn't go back in the shop. After awhile I looked in the bay door to see if they were still working on my car. Britney had the technician to close the bay doors. She was just being nasty. I know their ass was hot!! I knew they were going to take a long time because I was waiting. So around 2:30 I saw a police car pulling up and circling the parking lot. One policewoman came to my car and said the shop called them and wanted them to issue me a no trespassing notice when they give me my car. I said that is funny. They holding my car, I will leave when I get my car. Then another police car pulled up and it was my policemen that escorted me there earlier. They came back to make sure I was good! Thank you Leesburg Police! Without your help, my car probably would've still been there. I wouldn't take my skateboard to Special K. Ralph the owner proven himself to be dishonest! I get my car back, it's missing front engine cover under hood and sloppy work!!! I sent Ralph pictures my hood does not close tight on side tech worked on. Ralph has not responded! Terrible!