According to my father:
Dad called around for an urgent plumbing issue, at around 11pm, which caused clogging in the toilet and backflow up the shower drain. This was the only Korean plumber who had an answering machine in the area. Dad speaks both Korean and English.
After leaving a voicemail late at night about an urgent plumbing issue, my dad got a call from the plumber's wife at around 5:30am in the morning. I mean that is a really fast response time.
Turns out, most of the clog was fixed (drain cleaner poured in the night before) by the time the plumber arrived. The plumber took the time to explain the problem (clog was not where originally thought) and charged a very reasonable fee for the early morning visit over (less than the $150 or hourly fee other plumbers in the neighborhood were quoting for the same type of work).
Everything was resolved by 7am, but the peace of mind of knowing there's a dedicated plumber in the area was a great relief to my dad.
Plumber is an elderly gentleman, been working as a plumber for decades, and very easy to talk to (well, as far as I know, in Korean). read more