Yogabelly, a yoga studio and online business I did business with (last pmt in 2016), has added streaming classes as of a few days ago. I decided to go back to try it, after having used other studios the past 3 years.
Immediately, negative experience occurred:
* 1st, they sent email Mar 31 offering new online services @ $99/mo as a starter price, followed by $189/mo. I stupidly assumed that since I hadn't been a customer in years, and they sent me the offer, I could use it. Nope. They want me to pay nearly $200 for a new service they have yet to iron out and is flawed.
* Before they made that clear to me, I had taken 2 classes. At that point, they emailed a bizarre, socially obtuse note saying since I wasn't a new customer, they were refunding my $99 and I had to pay full fare: $20ea or $189/mo.
* I went to log into my MindBody account. Turns out, YB had blown it away. I had history in there with other yoga studios from the past several years, but I couldn't log in to make arrangements for the 2 classes. No login existed. And all my data was gone.
* I pointed out their interference with MindBody, and they responded that they had "combined" my old and new accts with the old acct login. Upon my saying they had no right to interfere, without any reply at all, they then brought all the data from the older 4+ year acct at MindBody with my new 4yr-current account, losing ALL THE DATA from ANY other studio.
Now only Yogabelly data from the last 8y is there. Who are they to get into my acct with a 3rd party? Both times, I was not asked nor did I agree to have them alter my account.
It would be like a restaurant calling your bank and saying: our mutual customer paid with 2 different visa cards over 8 years.. but we only want them to have one so could you combine their two accounts? Bonkers. And not legal.
Regarding ONLINE NEW classes:
* Teachers are well trained in yoga, but not at all aware of how to interact over a live video feed. Each pose, on each side, has to be worked out for how to show it in a 2D environment. It took my online trainer 2 mo to understand video training. I imagine it will take Yoga teachers 2 months minimum to have smooth classes correctly demonstrated for students.
* Yogabelly uses Spotify for playlists. I used Spotify both logged in & logged out. Without paid acct, music plays w/ a 15 second ad, about every 2 songs. After 75 min, songs are off by about 4 minutes. Teachers cannot hear the music or follow the experience, as plays only at user's laptop. They periodically say: where are you in the music? Or 'I don't know where you are.'
* Classes mean users are responsible for a place to do the class, laptop or device to stream Zoom, Spotify (paid - ideally - so the ads don't play delaying the songs against the class flow), electricity, water, and sound.
Yogabelly no longer provides rented space, utilities, heat, ASCAP fees (fees paid for music rights played in-studio), water, a greeter, equipment like blocks & mats, sound systems or heating machine.
If you think Yogabelly will still have these expenses you are right, somewhat. However the new federal stimulus package allows them to get a loan for 2.5 times the amount of their past costs to staff / teachers. As long as they pay their yoga teachers, they can use all federal $$$ received on rent, utilities, accounting, as well as labor, and it will be forgiven as a grant. So don't think the $99 or $189 you will pay them will be needed for that.. they are providing a vastly reduced experience, much of which will be subsidized BY US, the tax payers, and the rest which you, the student, has to provide yourself.
Charging $189 a month, or $20 for a 60-75 min class, is ridiculous. Esp given their service ISN'T up to speed, and will take them some time to figure out effective classes that begin to match in-studio classes. They should move ALL users down to a reduced price, to compensate for reduced services.
And they should NEVER, EVER mess with users' accounts with MindBody -- which they have no business changing or interacting with other than to receive scheduling or payments. read more