paid £5 for standard delivery to a locker nearby. Package is now 4 days late and delivery hasn't even been attempted since 6 days ago. Called customer service and was told the parcel is 'too heavy' which is strange considering it's a pair of childrens trainers. They won't cancel the delivery and they won't tell me when delivery will be attempted again. Taking the piss. read more

i order an item on Amazon and the seller used yodel to deliver it Since last week my item was mean to be delivered and it couldn't because the driver lack the basic knowledge apparently to understand my address and they returned the item to the seller without any sort of explanation While Amazon rescheduled a replacement for the second time.. the driver did the same thing again today and while i rang customer services to resolve this issue she's challenging me that my address is incorrect and because that's the case I can't have my order delivered to while trying to clarify that my address is not incorrect, she hung the phone up This courier service might be a good service but with indiscipline employees like those it's certainly bad for business poor communication poor customer service lack of knowledge read more

Awful company. None existent customer care. Impossible to actually speak to anyone it's all online on live chat. The agents aren't able to do much...after an hour I knew no more than I did at the start....parcel may or may not be delivered today just wait'...totally unhelpful read more

This is the worst courier service... STAY AWAY AT ALL COSTS!! They can't be bothered to deliver ur parcel on time very unprofessional service in this day where deliver is next day I would certainly not waste my money or time with this service read more

Waited at home for two days for a signed for parcel Driver stated that the parcel had been REFUSED This is false did not attempt a delivery at my address Situation now is that the parcel has been returned to sender Utter disgrace in the way customers are treated read more

I am disgusted with the courier that delivered my parcels I ordered two bags of compost from ideal world .As your not given a confirmed delivery date from ideal world I was just outside my back door which is not far from my front door I heard a knock then my door bell rang I said hang as I cant walk very fast. to see when I opened the door my package was left on my door step the driver could not be bothered to wait . as they was in a large box and heavy I could not lift them.so I had to leave it outside the door before I could get someone to help me . good job I wasn't out any one could have taken them .I did phone and complain but reading the reviews I see I am not the only one. I am now waiting for a large item to be delivered by yodel lets see what happens read more

Yodal go to great lengths to ensure you cannot actually speak to a real person. I was expecting an important parcel. On the day of delivery I tracked the van driver via Yodal's website and when he was a few stops away I waited at the end of my drive. I saw the van turn onto my street, stop briefly, then drive off. I then saw the notification that my parcel had been delivered. Obviously it had not otherwise I'd not be typing this. The only way to contact Yodal is either via text chat with someone on the otherside of the planet or an automated robot telephone service. I did the text chat and was told that my item had been delivered. I told them it obviously hadn't. They then claimed they'd do and investigation and email me the results, which they haven't. My parcel was obviously stolen by the driver and is being covered up by Yodal themselves. I will be forwarding all the info I have to the relevant authorities as something needs to be done to either make Yodal accountable or be shut down as this is happening all to frequently in the Otley area as evidenced by the number of complaints on the Otley Facebook page. read more

Almost every time my parcel is delivered by Yodel there is a problem. Their couriers usually do not attempt to deliver the parcels .they do not leave the cards and have the phones off. I have been ordering the same product for 3 weeks since the courier does not come and he just that lies nobody was at home then immediately sends the package to the sender. I do not even have a chance for redelivery. Today I waited for the 3rd time for the courier watching the driveway in front of my house. The courier did not come and lied that he could not deliver the parcel because nobody was home. No card. no bell and his phone is off. This is the worst company in the world. No company so ignores their customers as yodel does. This useless company should be judicious liquidated!. read more

I'm going to have a huge pleasure in placing a review on these guys. The worst service ever, they have a driver who delivers around Horsforth who doesn't know where the addresses are. An example, I was expecting a parcel I ordered from Asda it got delivered somewhere else when I called they said its been delivered but no details on where on the whereabouts I was fuming the persons house they delivered it to was 10 minutes away. Now I've received a laptop under someone else's name and after checking it its about 10 minutes from where I live, of course I delivered it but it's not good don't trust them. read more

I was told my parcel would be delivered on Sat. 23rd March. Checked tracking at 5pm told there were 14 deliveries before me. Checked again at 7pm told they tried to deliver but could not gain access. Don't they know how to use a door entry system. It means sitting in and waiting again if I can ever get in touch with them to arrange. read more

I ordered 24hr delivery. I ordered on a Thursday. They "said" they got it to me the following Monday. I went to the front desk of where I live, no package. It's now Wednesday. I've tried calling them, no answer. They don't deserve the measly one star, because I didn't even get my package. It would be one thing to receive a package that had nothing in it, or if it was the wrong package, or even if it was what I ordered but it was broken. I would've been happier with a letter than told me to go fuck myself. But no, they don't even have the common courtesy to do that. read more