paid £5 for standard delivery to a locker nearby. Package is now 4 days late and delivery hasn't…read moreeven been attempted since 6 days ago. Called customer service and was told the parcel is 'too heavy' which is strange considering it's a pair of childrens trainers. They won't cancel the delivery and they won't tell me when delivery will be attempted again. Taking the piss.

i order an item on Amazon and the seller used yodel to deliver it…read more Since last week my item was mean to be delivered and it couldn't because the driver lack the basic knowledge apparently to understand my address and they returned the item to the seller without any sort of explanation While Amazon rescheduled a replacement for the second time.. the driver did the same thing again today and while i rang customer services to resolve this issue she's challenging me that my address is incorrect and because that's the case I can't have my order delivered to while trying to clarify that my address is not incorrect, she hung the phone up This courier service might be a good service but with indiscipline employees like those it's certainly bad for business poor communication poor customer service lack of knowledge

A fantastic, friendly and helpful company. A pleasure to have worked with. A well run company with…read morelovely, friendly office staff. Hope to work with again in the not so distant future.

A fantastic, friendly and helpful company. A pleasure to have worked with. A well run company with…read morelovely, friendly office staff. Hope to work with again in the not so distant future.

A disgusting service . My parcel is with them for last 4 days at my local depot. I live within 5…read moremiles of them , they say they are too busy these days , initially told me they will deliver it within next 24 hours . After 24 hrs Again I told was told there are more delays expected and I may need to wait another 2 days. I live hardly 5 miles from their depot I asked if I can pick it up myself and was told that its not possible as there are 20,000 parcels in the building and it won't be possible to find mine!!!!!!! Absolutely useless !!!!!!!!

Firs let me point out I have to award one star as Qype won't let me publish without a star, but I…read moreassure you it's in no way merited. My two experiences of the Home Delivery Network have been a woeful example of customer service. They left £170 of stuff from Play.com on the front step, this being recorded on their slip as a 'safe area'. As the house faces into a main road by the time I came home all said items were nowhere to be seen. They were utterly blase when I called, thankfully play.com were great and replaced the items. They then did the exact same thing 6 months later, but thankfully my items remained on the step. I cannot advise against using their service strongly enough, but sadly you can't always see what courier the site you are buying from uses. I can only hope you don't get Home Delivery Network.