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Home Computing Solutions

5.0 (2 reviews)
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Services - Home Computing Solutions

Data recovery

Desktop computer body repair

Desktop computer support

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Laptop support

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Tablet support

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Ccl Computers

Ccl Computers

(18 reviews)

££

Ordered Motherboard bundle and a B grade 1TB NVME SSD…read more The value of the B grade nvme was £80 Incorrect 500gb SSD shipped - the mistake was due to incorrect (possibly deceitful) labelling of stock inventory and clearly no system of thoroughly checking items before being posted to customer. Emails then ignored for 3 days, wasn't until they were called that any action was to be taken. Not only is that an unacceptable time frame, its frankly borderline disability discrimination, as someone who is AuADHD and have other health issues, the last thing I want to be doing is ringing companies to chase issues that should already have been looked into as it makes my symptoms worse and I will be unwell for days after. On the phone I was spoken to with Dan, who did not offer a satisfactory resolution to the problem. It felt like there is a culture of apathy at CCL where the whole system seemed quite inflexible and born out of a business that is happy to regularly make mistakes at the customers detriment. It is not my fault that the wrong item was sent and that there isn't stock of the item I ordered. The reasonable solution most other decent companies would have taken would have been to replace the £80 B grade NVME with new stock one (£100 at the time of my purchase) and have the 500GB incorrect one returned and the company eats the mistake of losing £20 - but naturally they had already increased the price of the new item to £115 and did not give this option. Instead I was forced to choose between a partial refund or returning the item - not satisfactory considering the items are all part of a birthday gift for a 13 year old that needs to be ready in a weeks time. Edit - was called again by Dan who said he cannot do the partial refund so the only option was to send the item back and get a full refund. NOT IMPRESSED I will not be using CCL again unless the realise the value in seeking returning customers via good customer support and will stick to using their competitors.

This company over-charges (check Amazon for lower prices on most their products), is dishonest…read moreabout delivery times and has appalling customer service, not responding to emails. I ordered a CPU from them on Nov 8th at scalping prices (£70 above RRP) on the basis of a promised 15th Nov shipping date. When it hadn't turned up by the 20th, I contacted them and was told to expect it towards the end of November. By the end of December still nothing heard, so I emailed them telling them how unhappy I was - they didn't bother to answer my email but logging in to the web site, I find out that they have simply cancelled my order without telling me. I have never had such dreadful service from a company selling computer parts.

Home Computing Solutions - itservices - Updated May 2026

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