I'm really disappointed with our experience at the YMCA. My 7-year-old son was so excited to return…read moreto his swimming lessons after being sick for the past two weeks. When we arrived, we were told the classes had already ended--with no prior notice at all. No email, no phone call... nothing. This is actually the second time this has happened, which makes it even more frustrating. As a parent, communication is everything--especially when it involves young kids who look forward to these activities. My son was very upset, and honestly, I was too. A simple message would have made all the difference. Unfortunately, because of this repeated lack of communication, we will not be returning.

I am extremely disappointed with the level of customer service at the YMCA of Greater Long Island -…read moreGreat South Bay, specifically regarding the front desk employee Nancy. My family has been on-and-off members of this branch since 2020, so we are very familiar with the environment and the standards this location is capable of maintaining. Unfortunately, our recent experiences have not reflected those standards. The woman who previously worked at the front desk was truly a gem of a human being. She was warm, welcoming, and made you genuinely want to stand there and chat. She set the tone for the entire facility in such a positive way. In contrast, Nancy has been dismissive, unapproachable, and openly irritated by basic questions. In a customer service role -- especially at the front desk where first impressions matter most -- professionalism, patience, and friendliness are essential skills. That has not been our experience. Afterward, I noticed other reviews mentioning similar concerns about her behavior, which suggests this may not be an isolated incident. When multiple members share the same feedback, it's something management should take seriously. The YMCA is meant to be a community-centered organization, and members deserve to feel welcomed and respected the moment they walk in. At the very least, additional customer service training seems necessary to ensure the front desk reflects the positive, community-driven atmosphere the YMCA promotes.

This is more than just a gym, it is by far is one of those places where they don't just say family…read morethey treat you as part of their community/family. The fitness guru make you do the work needed to meet your goals and he holds you accountable all the way, amazing place that is very motivating.

KHALIL IS THE BEST. PERIOD. I started training with him over the summer and at first I only…read moreattended once a week. I noticed results and strength coming back to me, but once I bumped up to twice a week I noticed an incredible difference in what I was able to do and how my body looked. He really focuses on what your goals are and will not let you quit. Highly recommend.

Taking classes with Jessica has been such a positive experience that I got the gym membership for…read moreher classes. She creates a welcoming, calming space where everyone feels comfortable, no matter their experience level. She is funny, kind, and sweet, and her classes are always uplifting and easy to follow with helpful modifications. I genuinely look forward to attending each week and always leave feeling relaxed, refreshed, and grounded. My favorite part is the affirmation cards she passes out at the end of class, such a thoughtful touch that always leaves me feeling inspired. Jessica strikes the perfect balance between challenging and restorative, and I highly recommend her classes to anyone looking for a great yoga experience.

No greetings as employees are on the phone texting! Emotional support dog allowed! Scratching…read morehimself on the floor where I work out! Not enough dumbbells for women! Not a friendly gym

Gym doesn't make anyone wipe down or wear masks, the front desk people just watch them walk in with…read moretheir masks down or none with them at all, bathrooms are disgusting and the equipment is filthy I don't think anyone cleans the gym, canceled after a week and got a refund for this crap

My husband and I went to this gym a few weeks ago and I had an experience I can't forget about…read more These two guys we're screaming at the top of their lungs at the workers. It was past closing and I was in the locker room and I felt so bad for those employees that were being yelled at. I was uncomfortable to leave the locker room and my husband offered to walk the woman employee to her car. She looked scared but handled it very professionally. She even offered to walk us to our car but we left reallll fast. We offered to call the police but she said the manager will handle it. Both of the employees handled it better than I would've!! Please keep your workers and other customers safe!

This was my first visit: on the late afternoon of 5/19/26. David was behind the desk when I…read morechecked in with my phone app. The crowd meter (three bars) was accurate because it was decently crowded. There was only a few minutes' wait to use the weight machines, but no wait time was needed for the treadmills and bikes. Members re-racked the free weights, but few wiped off the treadmills, bikes and other cardio equipment after use. Although there were quite a few people, the environment was quiet, which facilitated a peaceful workout. The place is well kept because the floors are clean, from the work out area to the locker room. The location is perfect because it is next to a shopping center and is right off one of the Sunrise Highway exits. I will be back!

This is the closest PF to my home so I wanted to check it out. My first visit here was pretty…read moredisappointing. There were multiple weight machines out of service. I wanted to use the black card spa but there was a problem with the check in scanner for that area. So they put a sign up saying that area was not available for the day. The gym wasn't dirty but also not the cleanest. It was just a lackluster experience. I was also disappointed to find they have no personal trainer for the PF classes. I'm sure I'll come back due to convenience but with lower expectations.

Today I checked out the local F45 location. F45 is a 45-minute high-intensity interval training…read more(HIIT), circuit, and functional workout program. I signed up for guest day pass to try it out. The class went by quickly. There were stations set up and we rould complete 4 sets in each station. The exercises were demonstrated on tv screens throughout the gym. The class felt manageable due to the circuit set up and the quick rotations. You're able to customize your workout by selecting the amount of weight you use and/or by selecting to focus on upper,lower body or a mix of the both. Today it was a strength training class, other days of the week they offer cardio and hybrid sessions. I really enjoyed my workout. It had been a while I felt tired but in a good way from a workout. The movements are definitely functional and effective.

I Have been coming here almost a year and LOVE it! Every day is different. Good vibes, amazing…read morecoaching to help push you or meet you where you're at/provide modifications as needed. Amazing culture and a great workout for 45 minutes!

Taking classes with Jessica has been such a positive experience that I got the gym membership for…read moreher classes. She creates a welcoming, calming space where everyone feels comfortable, no matter their experience level. She is funny, kind, and sweet, and her classes are always uplifting and easy to follow with helpful modifications. I genuinely look forward to attending each week and always leave feeling relaxed, refreshed, and grounded. My favorite part is the affirmation cards she passes out at the end of class, such a thoughtful touch that always leaves me feeling inspired. Jessica strikes the perfect balance between challenging and restorative, and I highly recommend her classes to anyone looking for a great yoga experience.

My current place after some gym shopping. Staff is chill, checking in is easy, there's a smoothie…read morebar and workout studio too with various classes to join in on. There never seems to be downed equipment either which is a huge plus and with 3-4 each of squat racks and benches, waiting for either is easier than some other gyms. I do wish hand hygiene and equipment sanitization were enforced more often among patrons, but that's a tall order I suppose. No further complaints though after the few months I've been here.

I'm new to long Island so I've been looking for a gym. Today I checked out Lafitness in Bay Shore…read more I was a member in my home state over 10 years ago. Unfortunately, this location seems stuck in time. The machines are old. The locker room had several lockers broken with no doors. The sauna which is why I used to love Lafitness is out of service. It just had this gloomy vibe to it and seemed there was a general lack of care for the maintenance of facilities. I think for me the search for a local gym continues.

Absolutely the worst example of an LA fitness in the country. Everything is broken, staff doesn't…read moremake even the slightest effort to clean the place or re-rack weights, there is no regular cable lat pull down machine and instead, there are horribly broken roc-it machines from the 1980's they want you to use instead. Machines are constantly broken and don't even have signs up to warn the customers. Wouldn't recommend this gym to my worst enemy.

It is a great place for a new yogi looking to learn in a small environment. They offer Bikram and…read morebelly dancing which is great because it is nice to change it up.