Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

I've booked to Asia a couple of times with Emily Lam. Least to say- you definitely should do so…read morewith her. She's absolutely amazing and is so sweet in accommodating any questions you have. Definitely great price point as well !

Just called to see if I could get a quote for an anticipated trip to Asia, gave her the dates and…read moreall she said was "the date you want to go is all full, sorry. I would recommend checking Cathay Pacific." I'm thinking really? I call travel agencies so I can get other options and better rates, and telling me to check an airlines website was not helpful at all. Sorry. The only reason why there's two stars is because she did mention that flights from HK to Shanghai are cheap relative to other airlines. Bleh.... probably wouldn't try here again...

Excellent coordination and smooth service. I had already completed my own application and used…read moreDaniel strictly for passport handling and submission. We met in Milpitas for both drop off and pick up, which made everything convenient. We stayed in contact through WeChat the entire time, and communication remained steady. There were no issues at any stage. We received our passports back safely and secured 10 year visas. 配合非常顺畅，服务也很稳。我自己完成了申请流程，只使用 Daniel 的递交和取件服务。我们在 Milpitas 见面完成护照的交接，来回都很方便。整个过程通过微信保持联系，沟通一直很清楚。没有出现任何问题。最后顺利拿回护照，也成功拿到十年签证。

服务很到位。步骤安排清晰，我完全不用去领事馆排队，也不用来回跑。刚交护照时有些顾虑，但处理过程很稳妥，最后顺利拿回。签证成功获批，拿到十年签证，全程轻松省力。…read more From start to finish, everything felt structured and efficient. No standing in line, no second trip to the consulate. I was cautious about handing over my passport, but the handling was careful and professional. We received our passports back without issues and secured 10 year visas. It was straightforward and stress free.

I've been purchasing plane tickets to Taiwan through E Travel & Tours since last year, and I like…read moretheir prices & service so far. A friend of mine introduced me to Jessie at E Travel & Tours last year, whom she's been using for years. Jessie is very friendly, patient, and helpful. She doesn't push you to buy plane tickets as soon as possible from her, and lets you take your time to think it over. When I was going to buy some United Airline tickets from her earlier this year, she actually suggested me to wait because she was certain that the prices were going to come down in a month or 2... and she was right! I ended up saving $100 for my ticket to Taiwan. I always call around to find the best deals on plane tickets, and so far E Travel & Tours has been able to provide the best price every time. Their pricing beats Travelocity, Expedia, Orbitz and even the popular Chinese travel agency "Just Holiday". Jessie is very responsive through phone and emails which I appreciate. She will always be the first one for me to call whenever I plan a trip to Asia.

This is my first review. So please excuse me for rookie mistakes…read more I know agents have better access to tickets than any web portal when it comes to Asia-bound flights. I found Jessie her from Yelp and use her over a local Portland company because of her attentive service, even though she is extremely busy. It turns out this is the best decision I've made. I was given several options, after I told her my complex situation and urgency. She gave me her own experience, but not pushing me to buy anything on the spot. She even suggested that I google around to compare shop. But she would be more than happy to help. Well, I did. (I consider myself very savvy surfer -- spending hours to get the best deal.) And I cannot find any deal better than what she offered. So I went back to her to buy the ticket. I wanted to hold, but not purchase because something are still in flux. Well, I flip-flopped at least 5 times. Jessie was as helpful to me as the first time. She was very patient and resourceful. I kept honest about my indecision and she was extremely cooperative. I finally made up my mind and took one of the options. At the last stage of ticketing, she wrote back and said she got the price down a bit due to currency fluctuation. Happy surprise! Then, I went to Taiwan and things didn't turn out as planned ... short story: I have to change the return flight several times. Jessie really helped out. She found several options and booked my flight back. (Bonus: I sent her requests during her late hours and she did her best to respond after hours.) I couldn't have been in better hands. Jessie can do things that even the airline representatives cannot. She is resourceful and attentive. And she offers as good of a deal as anyone else. You can't go wrong with Jessie.

We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

We planned a two week trip to London and Paris with Amy's help. She was extremely professional:…read moreknowledgeable, helpful, friendly, accommodating and available. I did not have one single negative interaction with her. During our trip, I called her once in a panic because I couldn't confirm a prearranged taxi to get to our train, and she responded even though it was midnight, California time. I cannot say enough positive things about her. We will most definitely go back to her for future trips! Oh, and YES! Our trip was amazing!

I will not be using Booking.com again. I had a confirmed…read moreflight reservation, but when I needed to add luggage, Booking.com completely locked my booking. The airline could see my reservation, but told me Booking.com had full control and had to process the payment. I spent hours calling support, only to be told "there is nothing they can do." Even after the airline added the service, Booking.com refused to release the payment link or unlock the booking. Their escalation team promised to follow up by phone or email -- I received neither. Because of Booking.com's system, I was forced into last-minute airport fees that cost nearly double. This is unacceptable. If they take your money for a flight, the least they should do is give you access to manage your booking. Their customer service is slow, unhelpful, and takes no responsibility for the problems their system creates. If you value your time or money, avoid Booking.com for flights. The risk is simply not worth it.

Our tour guide, Thang Le, for the Northern region tour is really good. He's knowledgeable, patient…read moreand willing to go extra miles for guests. Overall we had positive experience with Viettravel. Highly recommended.

Excellent service! They were so helpful in getting my tourist visa sorted out. Well worth the fee…read moreto not have to worry.

Very quick to response. Helped us fill out the applications, which can be confusing. Quick easy…read moreprocess. Visas came back with no hassle.

A last minute business trip to the EU came up, and my passport was expiring in a month. Ruh roh…read more For those that don't know, Schengen Visa requirements state that your passport has to be valid for three months from your departure date from the EU. Even expedited service on the US gov website stated it would take 2-3 weeks. Casto Travel to the rescue! I literally had one week to get my passport renewed (Monday to Monday). Linda not only got me sorted, but also helped me re-take my passport photo on the spot. Had I not mistakenly slipped up on some paper work, I would have had my passport in two days. Instead, everything was ready and good to go within four days. Amazing. I spent probably a maximum of 15min there for the initial paperwork. I don't expect to be renewing/applying for passports often - but I'll definitely be sending folks to Linda. A+, would renew again (in 10 years).

If you need a passport fast, this is the spot. Linda was so helpful and kind I think I called her…read morelike 3 times in one day and she answered every time being super helpful. She was very flexible with meeting times. I needed a passport ASAP for a trip I'm taking in August and she sent me a detailed email stating everything I needed. I went to get everything in the envelope at the post office and Linda sent it out to me. A couple days later I received a call saying my passport was ready for pickup. I 110% recommend this place to anyone looking for a quick way to get a passport! Thanks Linda you the best!