Gosh, where to begin. It makes me so sad to write this review!…read more
I went to Calm with my natural hair, totally untouched by color, extensions, or anything for years. They operate using a teaching model, meaning if you don't have the salon owner as your stylist (who has no room for new clients, so not worth even bothering,) you will be with a stylist with very little experience, with a huge price tag.
I asked for a blonde balayage, and showed photos. The junior stylist said it was no problem. When I was done, I had a bright orange halo around the top of my head, and stringy orange strands throughout.
I was too embarrassed to leave the house until I could make it back in for a fix. While the fix was complimentary, I was left with permanent damage from the bleaching mistake, and it was an investment of time to get them to fix it.
Since then, the junior stylists have made mistakes when coloring my hair multiple times (I saw two of them.) I kept going because they were SO nice as people, and did a good job some of the time, but it was inconsistent at best. And, the mess-ups weren't minor--I'd leave looking pretty weird, again, with the addition of more bleach.
Then, I decided to get extensions for the first time with them. If you've never had them before, they are crazy expensive. Naturally, I take care of them meticulously and according to all of their instructions--it's an investment, so I wanted to make sure I did everything right.
The first time I got extensions with them, everything was great. The second time around, the stylist misjudged the color, and gave me extensions that made my hair look totally mismatched. They apologized and tried to fix it a bit, but ultimately said it was unfixable without ruining my hair. So, over $1,000 later, I'm stuck with botched extensions. I didn't even complain about it.
Then, a few weeks after I got the extensions, I got a keratin treatment with them that was different from their old one, which is when the problems started. Extensions need to be "moved up" every 8 weeks, but, even with meticulous care, mine were falling off my head, damaging and literally making wounds in my scalp, after 1-2 weeks. The first two times this happened, they offered a complimentary fix. I was grateful, and never expressed any irritation around the fact that I was driving 2 hours each way from Sacramento to accommodate for what was most likely caused by their decision to use a new kind of keratin treatment on my hair.
Then, it happened a third time. Again, I was gracious and kind, and tried to figure out what might be able to be done.
They offered to fix it one last time, and then literally told me that after that, I'm not allowed to come back to their salon. I was totally shocked.
Ordinarily I would have just been a bit sad and slightly offended (I genuinely liked them, and was really rooting for their junior stylists, despite all of the issues.) The real problem here though is that I spent over $1,000 on these extensions, and they are refusing, even if I pay them, to provide any services to upkeep them moving forward. This is a clear example of them making a pretty expensive and time consuming mistake, and refusing to clean it up. Worse, they want me to find another salon to fix it, which goes to show how little they think about others in the industry--why would you saddle another stylist with your epic mistake?
To add to all of this, I have only had them for two months, and they are guaranteed for 6 months.
If you want a very simple service and don't mind overpaying and having them push products on you (and I guarantee you, they will,) then you probably will have a good experience.
Overall, my experience with this salon was not only disappointing, but highly unethical. Take your business elsewhere.